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Windows 7: Skyrim BSOD and frequent crashes (.dmp included)


09 Jul 2012   #11

Windows 7 Home Premium 64 Bit
 
 

Analysis:
BugCheck 0x116
warning   Warning
Before you proceed with the following, answer these two questions: Are you still under warranty? Does your warranty allow you to open up the machine to check hardware? If you are unsure of the answers to these questions, contact your system manufacturer. WARNING: The steps that follow can void your warranty!!!


Your crash to the desktop is similar to 0x116 Video TDR Error crashes:

  • Quote   Quote: Originally Posted by H2SO4 View Post
    These are all stop 0x116 VIDEO_TDR_FAILURE conditions.

    It's not a true crash, in the sense that the bluescreen was initiated only because the combination of video driver and video hardware was being unresponsive, and not because of any synchronous processing exception.

    Since Vista, the "Timeout Detection and Recovery" (TDR) components of the OS video subsystem have been capable of doing some truly impressive things to try to recover from issues which would have caused earlier OSs like XP to crash. As a last resort, the TDR subsystem sends the video driver a "please restart yourself now!" command and waits a few seconds. If there's no response, the OS concludes that the video driver/hardware combo has truly collapsed in a heap, and it fires off that stop 0x116 BSOD.

    If playing with video driver versions hasn't helped, make sure the box is not overheating. Try removing a side panel and aiming a big mains fan straight at the motherboard and GPU. Run it like that for a few hours or days - long enough to ascertain whether cooler temperatures make a difference. If so, it might be as simple as dust buildup and subsequently inadequate cooling.
    The above quote was taken from http://www.sevenforums.com/crashes-d...tml#post280172, which is linked to in usasma's thread about this error. Closely follow the first three posts of usasma's thread outlining STOP 0x116: VIDEO_TDR_ERROR troubleshooting and proceed through each step. Let us know if you need further help.


Hardware Checks:
The blue screen points to a hardware issue. You have already run some of the hardware checks for the 0x116 crash (hopefully), so run the checks that you have not done yet:
  • If you are overclocking any hardware, please stop.

  • If you have an SSD, make sure the following are up to date:
    • SSD firmware
    • BIOS Version
    • Chipset Drivers
    • Hard disk controller drivers/SATA drivers
    • If you have a Marvell IDE ATA/ATAPI device, make sure the drivers are up to date from the Intel site or Marvell site and not from your motherboard/vendor support site.

  • Run all but the advanced tests with SeaTools for HDDs.
    SeaTools for Windows

    SeaTools for DOS
  • Monitor temperatures during the following tests.
    Use the following programs to monitor the temperatures.
  • Run the boot version of Memtest86+ paying close attention to Parts 2 and 3 of the tutorial. Also, in case Memtest86+ misses anything and comes up with no errors, run the extended version of the Windows Memory Diagnostics Tool for at least five passes. These you may want to run overnight since they take a long time to complete (run them an hour before bed each of the next two nights and check before going to sleep that they are still running).

    warning   Warning
    Before you proceed with the following, answer these two questions: Are you still under warranty? Does your warranty allow you to open up the machine to check hardware? If you are unsure of the answers to these questions, contact your system manufacturer. WARNING: The steps that follow can void your warranty!!!


    For Part 3: If You Have Errors: If you swap any memory components, follow these steps for ESD safety:
    1. Shut down and turn off your computer.
    2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
    3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
    4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working. If you do not have an anti-static workbench, desk, or pad, you can use your computer tower/case by finding a metal hold in it, such as a drive bay.
    Once these steps have been followed, it is safe to remove and replace components within your computer.


My System SpecsSystem Spec
.

09 Jul 2012   #12

Windows 7 Professional x64
 
 

Furmarks ran and found no errors or heat problems, maxed out at 63C after an hour.

I allowed VMS Test to run for 7 passes, no errors.

I'm doing prime95 right now, highest temp is 49C on one of my temp readings from SpeedFan.

I did the STOP 0x116: VIDEO_TDR_ERROR troubleshooting and came up with no errors.

The only thing I have yet to do is check for other hardware updates, such as bios and whatnot, but I will do that soon.

I also unplugged my computer from my surge protector and plugged it directly into the outlet as well. Is it possible that it might not be my graphics card, but my power supply failing? I recall that at one point while playing Skyrim in December of last year, Certain points in the game would cause the surge protector to beep, loudly and constantly, if in my game I was looking in a direction that was highly graphic intensive. Would this mean that my PSU or the surge protector was being overloaded? Sometimes the computer would completely shut down if it would beep for too long.

I'll let you know of my results from the prime95 tests later tonight.

I also had a thought that maybe I could try installing Windows 8 Consumer trial from scratch, only installing my game and graphics drivers, and seeing if there are similar crashed in the new OS with it's freshly installed DirectX. I figured it was worth a try.

Thanks for your help.

EDIT:
prime95 ran for a few hours. No errors in result.
My System SpecsSystem Spec
10 Jul 2012   #13

Windows 7 Home Premium 64 Bit
 
 

It could be a PSU or surge protector issue. Have you had any problems since removing it from the surge protector?


Your Windows 8 step is also a good troubleshooting step. See what happens with the surge protector removed first, though. We do not want to do too many steps at once.
My System SpecsSystem Spec
.


16 Jul 2012   #14

Windows 7 Professional x64
 
 

Okay, so I've taken some time to play with some settings and try a few things the passed few days, but to no avail. Right now, I'm downloading the game on Windows 8, and if that doesn't work, I'm going to downgrade my graphics drivers. Something in common with almost all my dmp files is that they have an issue with the same driver directly related to Nvidia.

EDIT: After unplugging from my surge protector, I still get BSOD's, and removing some mods I thought were causing problems did nothing as I watched the BSOD's become more frequent. I'm not so sure if it's the power supply since I have absolutely no other problems with this computer. If I continue to get BSOD's on Windows 8 and on Windows 7 on previous drivers, I will try other graphics intensive games to see if I can get a BSOD to spark.
My System SpecsSystem Spec
27 Sep 2012   #15

Windows 7 Ultimate x64
 
 

Hello,

i hope the thread operator will read this :P I have the same problem like you with Skyrim and Mafia2. I dont know what is it -.- Playing BF3 max and Crysis2+dx11 patch max and no crash or something -.-
Do you have any solution for your problem?
ill hope so...

Regards,

Gamaz
My System SpecsSystem Spec
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 Skyrim BSOD and frequent crashes (.dmp included)




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