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Windows 7: 0x0000005c in most games and more!!!

07 Jul 2012   #11
Rothko

Windows 7 Ultimate x64
 
 

Thanks again for the advice. I followed what you said, cleaned any dust and checked for bent CPU pins I couldn't see any problems and it hasn't changed the OCCT read-outs.

Now the machine has started failing the OCCT tests even though it was passing before. It also crashed over night while I was running Prime95, this time it left a DMP file (attached)

You mentioned that the power supply could be a problem so I tried an older PSU (Enermax EL620AWT) that runs OCCT without anomalies on another computer but I still get the same results on my computer (attached).

Does this mean that the Motherboard is to blame? Is there anything else I should try before trying to RMA this board?
(Sadly, I don't have another LGA1155 board or CPU for testing)

Thanks


My System SpecsSystem Spec
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08 Jul 2012   #12
writhziden

Windows 7 Home Premium 64 Bit
 
 

I have asked some other BSOD Team members to take a look and see if they have other recommendations in regards to the OCCT noise...

Your crash may indicate a problem with Microsoft Security Essentials. It could be corrupted. Try re-installing it:
  1. Download a fresh installer from Microsoft Security Essentials - Free Antivirus for Windows...

  2. Start Menu -> Control Panel -> Uninstall a program...

  3. Install MSE with the fresh installer...
My System SpecsSystem Spec
09 Jul 2012   #13
Dave76

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
 
 

Some monitoring software can have issues with new motherboards, have you check/verified the CPU temps with a CPU temp program?
Use Core Temp, to check the CPU temps when at idle, under load and/or testing.

Do you have any of the Asus utilities installed?
If you do, uninstall them for testing, these are known to cause several issues.

Can't really rule out a PSU issue, as neither brand is very high in the quality department.
Comparing the OCCT voltage graphs between the two PSUs do indicate a possible motherboard problem.
Let's check a few things before RMA'ing the motherboard.

Are you using the latest versions of OCCT and CPUID?
CPUTIN is CPU Temperature Input, may be due to a BIOS issue (if you are using the latest OCCT and CPUID versions), what BIOS version are you using?
Asus P8Z68 Deluxe
Latest BIOS is 3304 2012.05.09.
If you have an older BIOS version then update to the latest.

Last crash is: STOP 0x00000050: PAGE_FAULT_IN_NONPAGED_AREA
Usual causes: Defective hardware (particularly memory - but not just RAM), Faulty system service, Antivirus, Device driver, NTFS corruption, BIOS
Code:
PAGE_FAULT_IN_NONPAGED_AREA (50)
Invalid system memory was referenced.
Arg1: fffffa900697a630, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: fffff800033c6a4e, If non-zero, the instruction address which referenced the bad memory address.
Arg4: 0000000000000005, (reserved)
READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800034c9100
GetUlongFromAddress: unable to read from fffff800034c91c0
 fffffa900697a630 Nonpaged pool
IMAGE_NAME:  Pool_Corruption
FAILURE_BUCKET_ID:  X64_0x50_nt!ExDeferredFreePool+192
This could be caused by hardware faults or bad drivers/Asus Utilities, we can do a few checks to help narrow things down.

Have you updated your motherboard drivers from the Asus site linked above?

If you are still using three RAM cards, remove one, leaving two installed. Check your motherboard manual for the correct slots.
Should be A2 and B2 the blue slots, slots 2 and 4 counting from your CPU.

Go to your UEFI/BIOS and post the DRAM and VCCIO voltages.
If they are on 'Auto' then select 'Manual' and you should get the voltage reading.
Then get the 'CPU Voltage' reading.

Confirm the current settings and then we can give them a bump and test for stability.
My System SpecsSystem Spec
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09 Jul 2012   #14
Rothko

Windows 7 Ultimate x64
 
 

Hi guys,

Thanks again for your help and advice.

Since my last post I have:
1) Returned the faulty RAM and received another faulty stick! (Tested all four in the same slot with the same program) That has been removed and, like the last time I found a stick was faulty, the Application Errors have stopped.
2) Uninstalled and reinstalled Microsoft Security Essentials.
3) Uninstalled AI Suite and all other Asus utilities bundled with that.
4) Put two RAM sticks into the slots you suggested.
5) Confirmed that the BIOS was up-to-date (It was)
6) Updated the firmware on the two SSDs (C300) as I read that there were some problems with the old firmware.
7) Checked voltages in BIOS Dram=1.5000...1.5003; VCCIO=1.050...1.062; CPU=1.152...1.158

Since making these changes I have had no problems at all and the OCCT scans show no (obvious) anomalies (please see attached). This is the first time for OCCT or CPUID not to have some very odd readings so I'm confident that progress has been made. I'm not celebrating yet though (I made that mistake before!).
I ran the PSU test for 20mins as this has (so far) been plenty of time for an array of strange readings to crop up. For your info, room temperature was 28C at the time of testing.

Now and next:
1) I have put the other working stick of RAM back in the machine and tested OCCT and it seems fine.
2) I think a lot of these problems are down to bad RAM. This ADATA RAM I am using was a bit cheaper than the RAM I usually go for and so far 1 in 3 have been faulty. I don't really know ADATA but thought I'd give it a try but now I'm going to return all four sticks not just what was faulty and get some Corsair or Kingston.
3) Then I'll play some games (particularly those that crashed the system before) and see how it holds out now.
4) I'll report back to you tomorrow with the results (and hopefully mark this as solved... wow... I'm looking forward to that post!)

Thank you both
My System SpecsSystem Spec
10 Jul 2012   #15
Dave76

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
 
 

You're welcome.
Good news, making progress and good feedback.

Testing each individual RAM stick will show you a faulty stick.
Corsair and Kingston are good brands, let us know which one you go with.
Motherboard utilities are known to cause issues with some boards.
SSD firmware updates can solve these type of issues.

Hope to hear some more good news.
Let us know the results.
My System SpecsSystem Spec
10 Jul 2012   #16
Rothko

Windows 7 Ultimate x64
 
 

Hi again,

I traded the ADATA RAM in for Corsair Vengeance Blue.

But... ...it is still crashing.

The computer crashed playing Borderlands and Diablo 3. These aren't the 0x0000005c crashes; it is back to the black screen crashes that were happening before I discovered the faulty RAM (thanks to you two).

The crash is the same every time except once.

The screen goes blank as the monitor loses signal. I can still hear the sounds of the game and when playing online can still talk to other players for about 5-10secs but then the sound starts to loop, it seems to turn into a constant buzz and I'm forced to reset the machine. One crash instantly reset the machine.

Sometimes I can hear the GPU fan speed up after the screen has gone blank.

The crashes seem more frequent the longer I play games (which made me think it is a temperature problem but cannot find any other evidence of this and have tried running with the GPU fan fixed on maximum and had the same crash).

These crashes leave no Dump file nor event in the log. I can't record Hardware Monitor readings right up to the point of failure but in all other tests the temperatures seem reasonable. (There are still no/very few odd readings thanks to you guys)

I have a spare GPU so I'm going to try that in this computer tomorrow. If it is hardware I hope I can find which part...
My System SpecsSystem Spec
10 Jul 2012   #17
writhziden

Windows 7 Home Premium 64 Bit
 
 

This sounds akin to a 0x116 crash. I have provided information about that particular BugCheck below.

Dave may also have some steps for you.

BugCheck 0x116
This crash is DirectX/graphics card related. DirectX comes installed with Windows, so this may indicate Windows corruption. It may also be that you have corrupted drivers or a graphics card hardware problem.
  • If you are overclocking any hardware, please stop.

  • Check Windows for corruption. Run SFC /SCANNOW Command - System File Checker up to three times to fix all errors with a restart in between each. Post back if it continues to show errors after a fourth run or if the first run comes back with no integrity violations. Use OPTION THREE of SFC /SCANNOW Command - System File Checker to provide us with the sfcdetails.txt file if errors occur.


Follow the steps for Diagnosing basic problems with DirectX. To re-install your display card drivers as outlined in the DirectX link, use the following steps.
  1. Download the drivers you want for your display card(s)
  2. Click Start Menu
  3. Click Control Panel
  4. Click Uninstall a program
  5. For NVIDIA:
    • Uninstall the NVIDIA Graphics Driver (this should uninstall all NVIDIA software and drivers)
    • Restart your computer
    • Make sure NVIDIA 3D Vision Driver, NVIDIA 3D Vision Video Player, NVIDIA HD Audio Driver, and NVIDIA PhysX System Software are not still listed under Uninstall a program through Control Panel
    • If any remain of the above, uninstall one at a time
    • If asked to restart after uninstalling any of the above, do so, and continue uninstalling any remaining NVIDIA items until all are removed
  6. For AMD:
    • Uninstall AMD Catalyst Install Manager if it is listed (this should remove all AMD graphics software and drivers)
    • If AMD Catalyst Install Manager is not listed, use the following method to uninstall the graphics drivers (this applies to onboard graphics, as well):
      1. Click Start Menu
      2. Right Click My Computer/Computer
      3. Click Manage
      4. Click Device Manager from the list on the left
      5. Expand Display adapters
      6. Do the following for each adapter (in case you have multiple display cards)
        • Right click the adapter
        • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
        • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
      Alternatively:
      1. Login as an adminstrative user
      2. Click Start Menu
      3. Click Control Panel
      4. Click Hardware and Sound
      5. Click Device Manager (the last link under Devices and Printers)
      6. Expand Display adapters
      7. Do the following for each adapter (in case you have multiple display cards)
        • Right click the adapter
        • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
        • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
  7. Restart your computer after uninstalling drivers for all display cards
  8. Install the driver you selected for the display cards once Windows starts

Remember to try multiple versions of the graphics drivers, download them fresh, and install the freshly downloaded drivers.





warning   Warning
Before you proceed with the following, answer these two questions: Are you still under warranty? Does your warranty allow you to open up the machine to check hardware? If you are unsure of the answers to these questions, contact your system manufacturer. WARNING: The steps that follow can void your warranty!!!


For 0x116 Video TDR Error crashes:

  • Quote   Quote: Originally Posted by H2SO4 View Post
    These are all stop 0x116 VIDEO_TDR_FAILURE conditions.

    It's not a true crash, in the sense that the bluescreen was initiated only because the combination of video driver and video hardware was being unresponsive, and not because of any synchronous processing exception.

    Since Vista, the "Timeout Detection and Recovery" (TDR) components of the OS video subsystem have been capable of doing some truly impressive things to try to recover from issues which would have caused earlier OSs like XP to crash. As a last resort, the TDR subsystem sends the video driver a "please restart yourself now!" command and waits a few seconds. If there's no response, the OS concludes that the video driver/hardware combo has truly collapsed in a heap, and it fires off that stop 0x116 BSOD.

    If playing with video driver versions hasn't helped, make sure the box is not overheating. Try removing a side panel and aiming a big mains fan straight at the motherboard and GPU. Run it like that for a few hours or days - long enough to ascertain whether cooler temperatures make a difference. If so, it might be as simple as dust buildup and subsequently inadequate cooling.
    The above quote was taken from http://www.sevenforums.com/crashes-d...tml#post280172, which is linked to in usasma's thread about this error. Closely follow the first three posts of usasma's thread outlining STOP 0x116: VIDEO_TDR_ERROR troubleshooting and proceed through each step. Let us know if you need further help.
My System SpecsSystem Spec
11 Jul 2012   #18
Rothko

Windows 7 Ultimate x64
 
 

Thanks for your reply.

I'm not overclocking at the moment. I will when it's stable at default settings but not until all these crashes are sorted.

I ran SFC /SCANNOW but it found no problems (I ran it a couple of weeks ago too and it found a problem but the fix didn't fix my crashes).

I have also tried a few different drivers with the card to no avail. Completely uninstalling the drivers each time and sweeping for any remnants of them.

On older systems I used to get those 'TDR' crashes a lot, both Nvidia and ATI, but I always got an error message. It's strange that I'm not getting any message; I suppose that "atikmdag" hasn't "successfully recovered" as it did before.

I will go through the usasma's thread and try each step but for now I'm waiting for a crash! I swapped GPUs with my fiancee and played 2x 2hour sessions of Diablo 3 with no problems at all. Not even a warning in event log.

I was kind of hoping that one of the computers would crash to tell me whether it is the GPU at fault but nothing. The GPU (that, although slow, is working fine in my computer) is an MSI Radeon HD 5830 using the newest 5800 series drivers from ATI.

My fiancee's computer set up is:
Asus P5K EPU (Tweaked BIOS to use AHCI)
8 GB (standard RAM) 2x2GB Geil, 2x2GB Patriot
Intel Dual Core E8400
OCZ (Sata2) SSD
Windows 7 Professional x64
(and now a Sapphire Radeon HD 6970)

Tomorrow I'm going to
My System SpecsSystem Spec
12 Jul 2012   #19
writhziden

Windows 7 Home Premium 64 Bit
 
 

Your last sentence was incomplete...


You may also want to install your AMD drivers without the Catalyst Control Center/Vision Engine Control Center software. Download the version of ATI drivers that you want to install, and then do the following steps.
  • Start the installation program to install your drivers and ATI software. When you get to the option to Express/Custom install, cancel the installation. Your drivers should now exist in C:\AMD\Support\xx-x_vista_win7_64_dd_ccc where the x's replace your version number of the driver software.
  • Uninstall all AMD software related to your graphics card by uninstalling AMD Catalyst Install Manager in Start Menu -> Control Panel -> Uninstall a program
  • If AMD Catalyst Install Manager is not listed, use the following method to uninstall the graphics drivers:
    1. Click Start Menu
    2. Right Click My Computer/Computer
    3. Click Manage
    4. Click Device Manager from the list on the left
    5. Expand Display adapters
    6. Do the following for each adapter (in case you have multiple display cards)
      • Right click the adapter
      • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
      • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
    Alternatively:
    1. Login as an adminstrative user
    2. Click Start Menu
    3. Click Control Panel
    4. Click Hardware and Sound
    5. Click Device Manager (the last link under Devices and Printers)
    6. Expand Display adapters
    7. Do the following for each adapter (in case you have multiple display cards)
      • Right click the adapter
      • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
      • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
  • Restart your computer.
  • Re-install your drivers from the C:\AMD\Support\xx-x_vista_win7_64_dd_ccc folder using a similar method to that in OPTION TWO of Drivers - Install Vista Drivers on Windows 7
My System SpecsSystem Spec
12 Jul 2012   #20
Rothko

Windows 7 Ultimate x64
 
 

Oops, I meant to write that I will fully test the GPU in my fiancee's computer and my computer with the spare GPU.

I did just that today. I installed the same drivers on the other machine and then played the games that had made my computer crash and everything ran fine. My computer with the spare GPU also ran fine. No warnings in Event Viewer on either machine.

After reading your message I checked to see what version of Catalyst Control Centre is on each computer and found that they differ.

When I put the GPU back into my computer I'll do what you said and try without CCC at all and then try the same version as the one installed on my fiancee's computer. I did try deleting all drivers and CCC and then installing the driver automatically through Windows Update rather than ATI but it didn't help. I will give your method a try though.

Is there anything I should check/test while the GPUs are swapped around?
My System SpecsSystem Spec
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 0x0000005c in most games and more!!!




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