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Windows 7: BSOD It Occurred Randomly, error 0x0000003b

04 Jul 2012   #1

windows 7 professional 64 bit
 
 
BSOD It Occurred Randomly, error 0x0000003b

- x86 (64-bit) - the original installed OS on the system: Windows 7 professional 64 bit - full retail version - What is the age of system (hardware): 2 months - What is the age of OS installation: it was an OS migration; almost one year

Hello, I happened this BSOD randomly.

Thank you.





My System SpecsSystem Spec
.

04 Jul 2012   #2

Windows 7 Home Premium 64 Bit
 
 

Device Concerns:
Code:
Bluetooth Peripheral Device	BTHENUM\{84A1E9B8-12BA-4A9C-8AB0-A43784E0D149}_LOCALMFG&0000\8&496CA1D&0&000000000000_00000001	The drivers for this device are not installed.
Bluetooth Peripheral Device	BTHENUM\{00005557-0000-1000-8000-0002EE000001}_VID&00010001_PID&00EE\8&496CA1D&0&1886AC6782AD_C00000000	The drivers for this device are not installed.
Please make sure all BlueTooth device drivers are installed.

Software Concerns:

Analysis:
You only had one recent .dmp which makes it difficult to find patterns. The one crash was DirectX/graphics card related. DirectX comes installed with Windows, so this may indicate Windows corruption. It may also be that you have corrupted drivers or a graphics card hardware problem.
  • If you are overclocking any hardware, please stop.

  • Check Windows for corruption. Run SFC /SCANNOW Command - System File Checker up to three times to fix all errors with a restart in between each. Post back if it continues to show errors after a fourth run or if the first run comes back with no integrity violations. Use OPTION THREE of SFC /SCANNOW Command - System File Checker to provide us with the sfcdetails.txt file if errors occur.


Follow the steps for Diagnosing basic problems with DirectX. To re-install your display card drivers as outlined in the DirectX link, use the following steps.
  1. Download the drivers you want for your display card(s)
  2. Click Start Menu
  3. Click Control Panel
  4. Click Uninstall a program
  5. For NVIDIA:
    • Uninstall the NVIDIA Graphics Driver (this should uninstall all NVIDIA software and drivers)
    • Restart your computer
    • Make sure NVIDIA 3D Vision Driver, NVIDIA 3D Vision Video Player, NVIDIA HD Audio Driver, and NVIDIA PhysX System Software are not still listed under Uninstall a program through Control Panel
    • If any remain of the above, uninstall one at a time
    • If asked to restart after uninstalling any of the above, do so, and continue uninstalling any remaining NVIDIA items until all are removed
  6. Restart your computer after uninstalling drivers for all display cards
  7. Install the driver you selected for the display cards once Windows starts

Remember to try multiple versions of the graphics drivers, download them fresh, and install the freshly downloaded drivers.
My System SpecsSystem Spec
05 Jul 2012   #3

windows 7 professional 64 bit
 
 

After having followed your advices I found something in the sfcdetails.txt I attached here.

Thank you.
My System SpecsSystem Spec
.


05 Jul 2012   #4

Windows 7 Home Premium 64 Bit
 
 

Due to the level of corruption, I strongly suggest the following steps:
You should Repair Install Windows 7.

Steps 1-3 and 5-7 of Clean Reinstall - Factory OEM Windows 7 will help you get installation media, backup any important files (just in case), and obtain your license keys for software (just in case) and the Windows license key (you will need this key).
My System SpecsSystem Spec
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 BSOD It Occurred Randomly, error 0x0000003b




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