- x86 (64-bit) - the original installed OS on the system: Windows 7 professional 64 bit - full retail version - What is the age of system (hardware): 2 months - What is the age of OS installation: it was an OS migration; almost one year
System Manufacturer/Model Number HP elitebook 8560w OS windows 7 professional 64 bit CPU Intel Core i7-2670QM Motherboard Hewlett-Packard 1631 Memory 20 GB Graphics Card nVidia Quadro 1000M Sound Card Intel Cougar Point PCH - High Definition Audio Controller Monitor(s) Displays LG Philips LP156WF1-TLF3 Screen Resolution 1920 x 1080
Bluetooth Peripheral Device BTHENUM\{84A1E9B8-12BA-4A9C-8AB0-A43784E0D149}_LOCALMFG&0000\8&496CA1D&0&000000000000_00000001 The drivers for this device are not installed.
Bluetooth Peripheral Device BTHENUM\{00005557-0000-1000-8000-0002EE000001}_VID&00010001_PID&00EE\8&496CA1D&0&1886AC6782AD_C00000000 The drivers for this device are not installed.
Please make sure all BlueTooth device drivers are installed.
Software Concerns:
You have a number of unnecessary programs running on your system. Please Troubleshoot Application Conflicts by Performing a Clean Startup and leave only avast! items set in startup and services. Make sure all Microsoft services are hidden prior to disabling other services.
You only had one recent .dmp which makes it difficult to find patterns. The one crash was DirectX/graphics card related. DirectX comes installed with Windows, so this may indicate Windows corruption. It may also be that you have corrupted drivers or a graphics card hardware problem.
If you are overclocking any hardware, please stop.
Check Windows for corruption. Run SFC /SCANNOW Command - System File Checker up to three times to fix all errors with a restart in between each. Post back if it continues to show errors after a fourth run or if the first run comes back with no integrity violations. Use OPTION THREE of SFC /SCANNOW Command - System File Checker to provide us with the sfcdetails.txt file if errors occur.
Follow the steps for Diagnosing basic problems with DirectX. To re-install your display card drivers as outlined in the DirectX link, use the following steps.
Download the drivers you want for your display card(s)
Click Start Menu
Click Control Panel
Click Uninstall a program
For NVIDIA:
Uninstall the NVIDIA Graphics Driver (this should uninstall all NVIDIA software and drivers)
Restart your computer
Make sure NVIDIA 3D Vision Driver, NVIDIA 3D Vision Video Player, NVIDIA HD Audio Driver, and NVIDIA PhysX System Software are not still listed under Uninstall a program through Control Panel
If any remain of the above, uninstall one at a time
If asked to restart after uninstalling any of the above, do so, and continue uninstalling any remaining NVIDIA items until all are removed
Restart your computer after uninstalling drivers for all display cards
Install the driver you selected for the display cards once Windows starts
Remember to try multiple versions of the graphics drivers, download them fresh, and install the freshly downloaded drivers.
System Manufacturer/Model Number HP Pavilion e9110t OS Windows 7 Home Premium 64 Bit CPU Intel(R) Core(TM)2 Quad CPU Q9550 @ 2.83GHz Motherboard Pegatron IPIEL-LA3 Memory 6.00 GB Hundai HMT125U6BFR8C-H9 Graphics Card ATI Radeon HD 4850 Sound Card Realtek High Definition Audio/ATI High Definition Audio Monitor(s) Displays Acer AL2216W Screen Resolution 1680x1050
Keyboard HP Keyboard Mouse HP Mouse PSU Unknown/installed by HP Case HP generic case Cooling Intel Stock Cooling Hard Drives Hitachi HDP725050GLA360 ATA Device 500 GB Internet Speed Download: 19.15 Mbps Upload: 1.67 Mbps Other Info Network Adapter Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC (NDIS 6.20)
Network Adapter 802.11n Wireless PCI Express Card LAN Adapter
System Manufacturer/Model Number HP elitebook 8560w OS windows 7 professional 64 bit CPU Intel Core i7-2670QM Motherboard Hewlett-Packard 1631 Memory 20 GB Graphics Card nVidia Quadro 1000M Sound Card Intel Cougar Point PCH - High Definition Audio Controller Monitor(s) Displays LG Philips LP156WF1-TLF3 Screen Resolution 1920 x 1080
Steps 1-3 and 5-7 of Clean Reinstall - Factory OEM Windows 7 will help you get installation media, backup any important files (just in case), and obtain your license keys for software (just in case) and the Windows license key (you will need this key).
System Manufacturer/Model Number HP Pavilion e9110t OS Windows 7 Home Premium 64 Bit CPU Intel(R) Core(TM)2 Quad CPU Q9550 @ 2.83GHz Motherboard Pegatron IPIEL-LA3 Memory 6.00 GB Hundai HMT125U6BFR8C-H9 Graphics Card ATI Radeon HD 4850 Sound Card Realtek High Definition Audio/ATI High Definition Audio Monitor(s) Displays Acer AL2216W Screen Resolution 1680x1050
Keyboard HP Keyboard Mouse HP Mouse PSU Unknown/installed by HP Case HP generic case Cooling Intel Stock Cooling Hard Drives Hitachi HDP725050GLA360 ATA Device 500 GB Internet Speed Download: 19.15 Mbps Upload: 1.67 Mbps Other Info Network Adapter Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC (NDIS 6.20)
Network Adapter 802.11n Wireless PCI Express Card LAN Adapter
BSOD It Occurred Randomly, error 0x0000003b problems?