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Windows 7: two BSOD's out of the blue, one of which 0000003B

04 Jul 2012   #1

Windows 7 - 64 bit - OEM
 
 
two BSOD's out of the blue, one of which 0000003B

I get BSOD's on a regular basis, with different error codes. Whenever it does happen I usually have two BSOD's within a few days, then no BSOD's for months and then again two within a few days etcetera. I've followed the instructions of this forum, I placed the system health report within the compressed folder which I uploaded.

I don't know if it has any relevance, but the last few days I also had problems with Windows Media Centre, WMC detected itself that it didn't work porperly. Symptoms: freezing of picture, not getting behind a certain time of the videobuffer. It had no problem with recording, just with playing live tv. Those BSOD's however happen both when WMC is running and when it's not running.

My System SpecsSystem Spec
04 Jul 2012   #2

Windows 7 Professional x64
 
 

Hello,

Start by flashing the latest BIOS for your computer model: http://global-download.acer.com/GDFi...C=ACER&SC=PA_7

Remove Daemon Tools for now; it has been known to cause BSODs in the past and may or may not be the problem now.

If the BSODs persist, please run driver verifier: Driver Verifier - Enable and Disable

...Summary of the dumps:
Code:

Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Wed Jul  4 20:41:51.574 2012 (UTC - 4:00)
System Uptime: 0 days 7:42:43.995
Probably caused by : win32k.sys ( win32k!ENTRYOBJ::vSetup+ed )
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  firefox.exe
FAILURE_BUCKET_ID:  X64_0x3B_win32k!ENTRYOBJ::vSetup+ed
BiosReleaseDate = 08/29/2009
SystemProductName = Aspire M5810
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Mon Jul  2 02:16:51.479 2012 (UTC - 4:00)
System Uptime: 0 days 16:52:03.900
Probably caused by : usbehci.sys ( usbehci!EHCI_sMode_PollEndpointSlot+6c )
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0xFE
PROCESS_NAME:  Foxit Reader.e
FAILURE_BUCKET_ID:  X64_0xFE_INVALID_PHYSICAL_ADDR_usbehci!EHCI_sMode_PollEndpointSlot+6c
BiosReleaseDate = 08/29/2009
SystemProductName = Aspire M5810
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
  
My System SpecsSystem Spec
05 Jul 2012   #3

Windows 7 - 64 bit - OEM
 
 

I've just downloaded the BIOS-update and read the PDF, later on the day I'll install it and I'll remove Daemontools for now. Unfortunately (or fortunately?) it will take a few months before I know for certain wether or not the problem is solved. Thanks for the help for now.
My System SpecsSystem Spec
.


14 Jul 2012   #4

Windows 7 - 64 bit - OEM
 
 

It went horribly wrong! I just updated the BIOS, I followed all the instructions and I restarted the computer. After entering setup, loading default settings, saving the changes and exiting the setup my ventilator went in overdrive just before I got an errormessage: 0x0000007B (0xFFFFF880009A992B, 0xFFFFFFFFC0000034. 0x0000000000000000, 0x0000000000000000) I tried "opstartherstel" (in Englisch literally translated startuprecovery): no result. Windows can't find anything. This time I get this errormessage everytime I trie to start up Windows. How to fix this? Please not a fresh install. I am currently on the internet via a laptop. There must be an option to reset the BIOS to the factury settings? I have flash memory of 2 gigabyte and I could buy an empty DVD if that helps.
My System SpecsSystem Spec
14 Jul 2012   #5

Windows 7 - 64 bit - OEM
 
 

I just tried last known configuration. I could get into the menu after pressing F8, no succes however with the last known configuration. How To Start Windows 7 Using Last Known Good Configuration Second attempt: now I trie to start in safe mode. Windows loads all kind of files and I get the errormessage after having attempted to load a certain driver named AVGidsha.sys. An interesting clue, I assume? Here an article about it. Avgidseh.sys error fix on Windows startup or boot I haven't finished reading it yet but apparently the cause is often not AVG but something else.
My System SpecsSystem Spec
14 Jul 2012   #6

MS Windows 7 Ultimate SP1 64-bit
 
 

Uninstall AVG.
Install MSE (link in my signature)
My System SpecsSystem Spec
14 Jul 2012   #7

Windows 7 Home Premium 64 Bit
 
 

In addition to Karl's excellent advice, I would also strongly suggest you run a disk check. This sounds like hard disk corruption or bad sectors to me.
Run Disk Check with both boxes checked for all HDDs and with Automatically fix file system errors checked for all SSDs. Post back your logs for the checks after finding them using Check Disk (chkdsk) - Read Event Viewer Log (you may need to search for wininit instead of chkdsk).
For any drives that do not give the message:
Windows has checked the file system and found no problems
run disk check again as above. In other words, if it says:
Windows has made corrections to the file system
after running the disk check, run the disk check again.
My System SpecsSystem Spec
14 Jul 2012   #8

MS Windows 7 Ultimate SP1 64-bit
 
 

Petrov,
Here's a writeup on running a PowerShell script
and then the script itself which is nice.

The script puts a file on your desktop.


Attach the file to your next post.

# **********************INSTRUCTIONS**************************
# STEP 1 *****************************************************
# RUN PowerShell as administrator
# Here is how:
# WIN key | type POWERSHELL | do NOT hit ENTER |
# in the resulting PROGRAMS list, right-click on WINDOWS POWERSHELL |
# choose "Run as administrator" from the resulting list
# Click on the YES button (if such appears)
#
# WIN key = key with Microsoft log on top
# for the guru:
# WIN key | type POWERSHELL | CTRL+SHIFT+ENTER key combo | ALT+Y keycombo
# ************************************************************
# STEP 2 *****************************************************
# COPY, using CTRL+C, every line of script down thru both EXIT statements
# PASTE into Powershell
#----Right-Click at the PowerShell Prompt
#----(Ctrl+V does not work)
# Start copying with first line without a # at start of the line
# Note: Actually, you can paste the entire file if you rather
#-------Lines starting with a # are ignored by PowerShell
# ************************************************************
# ***************** NOTE - POWERSHELL VERSION*****************
# if you receive this error msg:
#--Get-WinEvent: The system can not find the path specified
# you need to update your PowerShell
# you must be using Powershell 2.0 or later.
#
# To determine your Powershell version:
#---Run PowerShell
#---enter $host.version
#---you should see at least:
# Major Minor Build Revision
# ----- ----- ----- --------
# 2......0......-1.....-1
#
# If you do not see the above, update your Vista/Win 7.
# ************************************************************
# *************** NOTE - EXECUTION POLICY*********************
# If you haven't set the execution policy, you may need to:
#---Run PowerShell
#---enter Set-ExecutionPolicy -executionpolicy remotesigned
# ************************************************************

====================================================
==================================================
And here is the mighty script:

Script:
# ************************************************************
# Places CHKDSKLOGS.txt on your DESKTOP
#
# Results of running chkdsk (check disk) are in ChkDskLogs.txt
# ************************************************************

$events get-winevent -filterhashtable @{logname='application';id=1001,26212,26214} -verbose:$false -ea:silentlycontinue |
sort-object -property timecreated -desc 
where {($_.providername -ne 'Microsoft-Windows-LoadPerf') -and ($_.providername -ne 'Windows Error Reporting')}

If (
$events -eq $Null) {"No check disk logs exist." OUT-FILE $env:userprofile\desktop\CHKDSKLOGS.TXT} ELSE {
$events SELECT timecreatedidmessage |
format-table -auto -wrap OUT-FILE $env:userprofile\desktop\CHKDSKLOGS.TXT }

EXIT
EXIT

# ************************************************************ 
======================================

karl
My System SpecsSystem Spec
14 Jul 2012   #9

Windows 7 - 64 bit - OEM
 
 

Thank you for the script but I can't access anything on my PC right now because Windows can't start up , also not in safe mode. I am online with a laptop. I have no secondary operating system (maybe I should install some version of Linux), I have no boot CD or boot DVD and Acer Aspire has no option to boot with a USB (at least not by default). I am going to a supermarket in a minute, hopefully they sell empty optical disks so I can make a boot disk. AVG offers a bootdisk which should be able to correct the mistake according to this website: Avgidseh.sys error fix on Windows startup or boot So I will try this first unless any of you has a better idea. Harddiskfailure seems highly unlikely to me, the reason I am having this problem is because I updated the bios wich Jonathan_King linked to. I had the same error before but only incidentally and after the error my PC started up fine. Furthermore, this harddisk is brand new, I have been careful (no shock to the computer), it's only half a year old and there are no signs of a defected hard disk (no clicking sound). The last internal hard disk I had crashed after 2 years. What are the odds that that happens twice? I will check it anyway.
My System SpecsSystem Spec
14 Jul 2012   #10

MS Windows 7 Ultimate SP1 64-bit
 
 

Petrov,
Can not be of further assistance without more info about the problem computer, that is, fill out your system specs to the very best of you ability.

This writeup show you how and emphasizes some important info. I realize that you will not be able to run the programs mentioned.

Update your SevenForums System Specs
User CP (located on the top menu bar) |
Your Profile | Edit System Spec
(left-hand column)

To gather info, use Speccy (my favorite) or SIW or System Info

In the System Manufacturer Block, enter:
Manufacturer and Model and
ADD the word laptop, desktop, netbook or tablet.
For example:
Toshiba Satellite L305D notebook.

Provide full windows version info, for example:
MS Windows 7 Ultimate SP1 64-bit

Use the “Other Info” block for Optical Reader,
Mouse, touchpad, wifi adapter, speakers, monitor, etc

Scroll down and click on SAVE CHANGES.

You will find that in Speccy, you can select info from the display
using your mouse/touchpad and then paste that info into your specs.

SIW is a marvelous program, but the free version does not offer
this capability.
===========================
thanks,
karl
My System SpecsSystem Spec
Reply

 two BSOD's out of the blue, one of which 0000003B





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