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Windows 7: two BSOD's out of the blue, one of which 0000003B

14 Jul 2012   #11
Petrov

Windows 7 - 64 bit - OEM
 
 

The CMOS Setup Utility gives the following information: Processor type: Intel(R) Core(TM) i5 CPU 750 @ 2,67 GHz System Memory: 6144 MB Product Name: Aspire M5810 System Serial Numer: not relevant I guess. System BIOS Version: P01-B2C0 BIOS Release Date: 03/29/2010 I am now running a Windowstool (I only know the Dutch name of it) to check my RAM memory.


My System SpecsSystem Spec
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14 Jul 2012   #12
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

Reading can produce interesting results.
Read the procedure I gave and fill out your system specs.
thanks for your cooperation,
karl
My System SpecsSystem Spec
14 Jul 2012   #13
Petrov

Windows 7 - 64 bit - OEM
 
 

I read your post. The only information which I can give I already have given. I put it in the spec profile anyway. Since I can't startup Windows at all I can't run Speccy or any other program so how am I supposed to give the missing information?
My System SpecsSystem Spec
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14 Jul 2012   #14
writhziden

Windows 7 Home Premium 64 Bit
 
 

Have you been able to run the disk check yet? Just because the disk is good does not mean it cannot get corrupted. Corruption occurs normally on systems, which is why a disk check is a normal maintenance practice and should be done once a month or anytime the system turns off unexpectedly. Users often turn the system off when it hangs by holding down the power button for 5-10 seconds, and this causes corruption to build.

If you have not yet run a disk check:


Use Advanced Boot Options to select Repair Your Computer and get to the System Recovery Options. Then select the command prompt. Do the following:
chkdsk /r c:
chkdsk /r d:
chkdsk /r e:
chkdsk /r f:
.etc until you get the message that the volume could not be opened for direct access. For any drives that do not give the message:
Windows has checked the file system and found no problems
run chkdsk again as above. In other words, if it says:
Windows has made corrections to the file system
after running the disk check, run the disk check again.

I realize you may only have one disk show up in Windows explorer, but you may have more than one disk through recovery options. This is because the system creates a hidden boot partition (which will be C: in recovery), you may have a recovery partition for your PC that is hidden (which will be D: in recovery), and you will have your primary Windows partition (which may be E: in recovery). A custom PC will likely have at least C: and D: to scan.
My System SpecsSystem Spec
14 Jul 2012   #15
Petrov

Windows 7 - 64 bit - OEM
 
 

I just tried it from the command prompt. It can't do a diskcheck unless it uncouples the volume (to be safe i answered no when asked). I checked all the stations, disregarding the USB-stations and DVD-station I've got three volumes: C (can't use the directory command), D and X. The files which are in C in Windows Explorer are in D in that command prompt (which is normal as I understand because that C is just a label in Windows Explorer). Just in case it matters, my volumes have NTFS-format.

I also tried the avgrescueDVD (in my case a DVD in stead of a CD).
See here: avgidseh.sys *SOLVED* AVG crash PC blue screen on reboot

and here: Avgidseh.sys error fix on Windows startup or boot

It starts out the same way as in that youtubeclip, I get al those lines with all kind of actions but for some reason it doesn't offer to automatically rename the AVG directories. If I could simply uninstall AVG from my computer or install the original BIOS the problem would be solved. I can't rename those files by hand because I can't acces all the necessary directories from the comand prompt. I can't uninstall AVG as long as Windows won't start and I can't start Windows as long as AVG is on my system. Nice catch 22.

Would it be possible if I would make a Linux bootdisk (a userfriendly version like Ubuntu) to uninstall AVG which has been installed under Windows? Would it be possible to access all files and folders with Linux, including those files in the AppData folder? How do I know which the original BIOS was and how do I put that original BIOS back under Linux. After all, I could always startup Windows until today...after I changed that BIOS. Big mistake. Would a clean install help? If so, how could I do that with my OEM version of Windows7? I didn't make a recovery disk yet because I had no empty disk.

On my laptop I also have windows7, maybe it's possible to make a recovery disk from my laptop and use it on my desktop. If so, would there be nasty consequences (deleted files or something)? Please assume for the moment that my hardware is fine and help me past this AVG-blockade. It is no accident that this problem occurs the second after I've changed the BIOS (first restart!)! For some reason AVG conflicted less with my previous BIOS than with my current BIOS which I installed yesterday.
Once I can use Windows again on my desktopcomputer I will run HDD Regenerator to be sure that my harddisk is fine.
Please give me an easy solution which can't go wrong and which doesn't affect any ordinary files (video, audio, games) but at most installations of software (which I can easily reinstall again since I have either the disks or I can download it for free (legally)).
My System SpecsSystem Spec
14 Jul 2012   #16
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

Have you updated the bios as requested by jonathan king in post #2?

Have you run driver verifer as he requested?

You can't just glaze over the recommendations of recognized industry experts.

You are very fortunate to have received assistance from Jonathan.
My System SpecsSystem Spec
14 Jul 2012   #17
Jonathan_King

Windows 7 Professional x64
 
 

Karl - please read post 4:

Quote:
It went horribly wrong! I just updated the BIOS, I followed all the instructions and I restarted the computer. After entering setup, loading default settings, saving the changes and exiting the setup my ventilator went in overdrive just before I got an errormessage: 0x0000007B (0xFFFFF880009A992B, 0xFFFFFFFFC0000034. 0x0000000000000000, 0x0000000000000000) I tried "opstartherstel" (in Englisch literally translated startuprecovery): no result. Windows can't find anything. This time I get this errormessage everytime I trie to start up Windows. How to fix this? Please not a fresh install. I am currently on the internet via a laptop. There must be an option to reset the BIOS to the factury settings? I have flash memory of 2 gigabyte and I could buy an empty DVD if that helps.
My System SpecsSystem Spec
14 Jul 2012   #18
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

thanks.

Have any idea what went wrong with the bios update?
My System SpecsSystem Spec
14 Jul 2012   #19
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

Petrov,
To make a clean reinstall:
Clean Reinstall - Factory OEM Windows 7
My System SpecsSystem Spec
14 Jul 2012   #20
Jonathan_King

Windows 7 Professional x64
 
 

Disk check shouldn't be an issue here, and system specs can be found in the MSINFO32 file found in every BSOD report. Karl - just download the report and you'll find more information about the hardware and software than you know what to do with.

Petrov - try pressing F2 or whatever key it displays for System Setup or something along those lines. Once in Setup, find the option to load optimal defaults.
My System SpecsSystem Spec
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 two BSOD's out of the blue, one of which 0000003B




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