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BSOD when using browse button or accessing network resource
I have a workstation that we just installed. It is an Acer i5, 4GB RAM, 500GB hard drive, and Windows 7 Pro 64-bit. In the last couple of weeks, it has started having BSOD problems seemingly randomly. Following is the message given when logging in after a BSOD:
I researched it and most seemed to agree that this type of error is driver based, so I downloaded all of the newest drivers from the manufacturer's web site and updated them. When this did not work, I uninstalled the anti-virus program. When this did not work I tried:Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional information about the problem:
BCCode: 1e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF88005631C40
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1
Files that help describe the problem:
C:\Windows\Minidump\070512-15147-01.dmp
C:\Users\Keene Dodge\AppData\Local\Temp\WER-24710-0.sysdata.xml
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C:\Windows\system32\en-US\erofflps.txt
- Ran CCLEANER for files & registry
- Ran Malwarebytes full scan & AVG full scan on system
- Disabled all startup items using MSCONFIG
- Disabled all services EXCEPT Microsoft services using MSCONFIG
- Ran a CHKDSK /F, though when I tried to go through the drive properties and select tools, I got the BSOD
- Ran HDTUNE for speed and surface errors, though it could not see the SMART info
- Reviewed the log files and found some drive access errors though no diagnostics showed any problem with the drive. I think an example will be included with the captured information as it appeared to be collecting event log info.
- Booted in safe mode w/ Networking. The BSOD did not happen, but I couldn't access the network resource anyway.
- Installed all MS updates INCLUDING optional hardware updates
I've found the following ways that will BSOD the machine everytime they are performed
- Type a non http:// URL into the START/SEARCH-RUN box. For example, I typed in \\frank to get to a machine named frank. Instant BSOD.
- Goto drive properties and select TOOLS from the tabs
- select the browse button from this sevenforums.com page to include a file
At first, I started using the sevenforums programs & procedures to capture the requested information and then realized that I still had all of the services & startup items disabled, so I enabled everything and ran a second data capture with a NORMAL startup. Both are included as I'm not sure which one will be more useful.
Thanks in Advance,
Jeff