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Windows 7: Blue Screens with Taxwise Program

05 Jul 2012   #1

Windows 7 Home Premium x64
 
 
Blue Screens with Taxwise Program

I upgraded to Windows 7 from Vista in mid May and did not have any issues with any applications.
I installed several demo versions of the 2010 and 2011 Taxwise program(CCH Small Firm Services) toward the end of May and started having BSOD issues.
The system only Blue Screens with this application.
I received the demos from and agent for CCH Small Firm Services. Their tech support told me that there are no issues with the software. The connected to my PC and could not find any issues.
I updated many of the drivers in late June. Also replaced Kapersky Antiviris with Microsoft Essentials and am still getting the blue screens

Is Windows 7 . . .
- x64
- the is a retail upgrade of the OS from Vista
- Upgrade one in Early May 2012
- Hardware is 3.5 years old

My System SpecsSystem Spec
.

06 Jul 2012   #2

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

Hi JackR, welcome to 7F!


This is what I found in your report:
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

MULTIPLE_IRP_COMPLETE_REQUESTS (44)
A driver has requested that an IRP be completed (IoCompleteRequest()), but
the packet has already been completed.  This is a tough bug to find because
the easiest case, a driver actually attempted to complete its own packet
twice, is generally not what happened.  Rather, two separate drivers each
believe that they own the packet, and each attempts to complete it.  The
first actually works, and the second fails.  Tracking down which drivers
in the system actually did this is difficult, generally because the trails
of the first driver have been covered by the second.
Windows Error Reports (WER) shows two faulting applications, versions TWW 10&11 10 might be competing with 11.

I would suggest trying only one at a time to see if you still get a BSOD.
Sometimes different versions of the same program can conflict with each other especially demos because they have been crippled to some degree, but they look perfectly fine to the vendor.

Completely remove all Taxwise demos - you state you installed several - then try one or the other, but not all at the same time.

There is one other possibility; The TWW drivers are not digitally signed, and might be causing problems with Microsoft's authentication protocols especially if Server applications are involved.

The System Requirements; TaxWise seem stringent.
Check, and make sure all of your HP LaserJet Pro M1536 Drivers are the latest.
The fax driver HPEWSFXBULK (2007) could be old.
HP LaserJet Pro M1536 Multifunction Printer series*-* Download drivers and software - HP Business Support Center

And, going over your driver list shows one for a Brother USB Mass-Storage Device (2006), but I don't see it anywhere else, do you really need this? If yes it will need updated, if not remove it.
My System SpecsSystem Spec
06 Jul 2012   #3

Windows 7 Home Premium x64
 
 

Hello Anak

Thank you for the quick response.

I had already removed TWW10 before I did the first posting. I originally installed TWW10 and got Blue Screens. I then installed TWW11 and also got the Blue screens with that year. So I removed TWW10 but continued to receive the blue screens with TWW11.

Also the demos are working copies of the software with some of the functions such as electronic filing disabled.

Every time I get the Blue Screens, the license file needs to be recreated. I must reinput the install codes.


Per your suggestion, I downloaded and installed the new drivers for the HP LaserJet Pro M1536. I checked the fax driver and it still shows HPEWSFXBULK (2007). The Multifunction device is the only fax machine.

I removed the USB Mass-Storage Device UDB Driver but it keeps in reappearing. Based on another posting, I removed all of the USB Drivers and deleted the infcache.1 file. It recreated all the USB Drivers after I rebooted. The Mass Storage Device was also recreated. I have a Maxtor One Touch II USB drive. It was disconnected when I attempted to recreate the drivers. The only other storage is an HP pocket Media Drive.

I am still receiving the Blue Screens . Any thoughts?
My System SpecsSystem Spec
.


06 Jul 2012   #4

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

Your welcome.

Okay on the new drivers for the HP LaserJet Pro M1536 with similar HPEWSFXBULK driver, it had to be checked to make sure.

For the Brother USB removal:
USB drive or flash problems? How to cleanup and remove old USB storage drivers - TechSpot Forums

As per step 1. If the M1536 is connected by USB it will have to be dis-connected.

Once you download, and then extract the .zip file, a new explorer window will open showing three files:
  • Win32
  • x64
  • Drivecleanup.txt
You have an x64 system. Drag, and drop the x64 file into C:\Windows\System32.
Then run a Elevated CMD prompt with drivecleanup.exe as the command.
You can either leave or remove the x64 file after completion of cleanup.

Remember step 6. Reboot before going any further.

Check to make sure Brother MSD has been removed.
If yes, reinstall, and run either version of TWW to see if you get any BSOD's.

If the M1536 was connected to your machine by USB don't re-install it until after you try running TWW.

I would like to see if the printers are causing the problem. The only problem with this method is TWW may sense the lack of printers, and won't install.
In that case install the M1536, and see if the removal of the Brother MSD has any affect.
My System SpecsSystem Spec
07 Jul 2012   #5

Windows 7 Home Premium x64
 
 

Hi Anak

Thank you again

I ran through the steps on removing the USB Devices and it removed most of the devices but the mass storage one is still there.
Attachment 220158

I ran through the steps again to make sure I did not miss anything. The second time I ran the exe. it said no devices removed.

The Pocket Media Drive is an internal drive. I ejected the drive before I ran the exe. Is there anyting else that would need to be disconnected for that drive?

The only external USB items attached when I ran the exe were the wireless mouse and the wired keyboard.
My System SpecsSystem Spec
07 Jul 2012   #6

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

Okay with the two runs of USB remover.

Ejection of the Pocket drive should be sufficient.

Okay with the mouse, and keyboard.
Can you search C:\Program Files, and C:\Program Files\x86 to see if Brother is still there?

If it is:
How did you uninstall the Brother MFC?
Can you rerun the uninstaller from the DVD?
My System SpecsSystem Spec
07 Jul 2012   #7

Windows 7 Home Premium x64
 
 

I do not have a Brother MFC. I am not sure how that driver got installed.
There is nothing under C:\Program Files, and C:\Program Files\x86 for Brother?

I took a look at Add Remove Programs. Retrospect HD is an application that came with The Maxtor External Drive. Would that need to be removed?
My System SpecsSystem Spec
07 Jul 2012   #8

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

Quote   Quote: Originally Posted by JackR View Post
I do not have a Brother MFC. I am not sure how that driver got installed.
There is nothing under C:\Program Files, and C:\Program Files\x86 for Brother?
Okay to nothing in either Program files.

Quote   Quote: Originally Posted by JackR View Post
I took a look at Add Remove Programs. Retrospect HD is an application that came with The Maxtor External Drive. Would that need to be removed?
No.


I was working on this EDIT: when I saw your first post this morning.

When I woke up this morning I thought about whether or not your TWW downloads were correct, you would have to know the MD5, CRC32, SHA1, SHA256, or RIPEMD160 numbers, and have a tool to check.

The MD5, and SHA-1 #'s for TWW10 are here: TWW10.exe Details. Is this file safe? Check the directory

For TWW11 there are two sets: TWW10.exe Details. Is this file safe? Check the directory
Scroll down a bit to see.

For the tool there are several here are just two:
WinMD5 Free - Windows MD5 Utility Freeware
Hash Reporter - Tweaking with Vishal



While I was thinking about that, I thought about how you have to re-enter the license info, and that may be what is causing the BSOD's.

Did you mention that to the TWW rep when s/he was helping you, any response?

This could be a residual effect of any left over Kaspersky files. How did you remove it?
Without knowing the version, I did find this tool: Removal tool for Kaspersky Lab products - 2012 Internet Security
If you have a different version/year we'll have to locate it for you to download, and run to make sure it is gone.

At some point I would like you to run SFC /SCANNOW Command - System File Checker, run it at least three times as it states in the instructions, with reboots in between.
This is to see if there are any system files that may be corrupt, and are in conflict with TWW.

After you check the hash #'s, and their okay, run the Kaspersky removal tool, and run SFC\ scannow you could try running either TWW again.

If you still get the BSOD then we have to run a Driver Verifier there are two ways: Driver Verifier - Enable and Disable, and Driver Verifier Settings.
The difference is in the settings after you Select "Create custom settings (for code developers)" and click "Next".

Once or if you get a BSOD stop the verifier, and reboot, then re-run the http://www.sevenforums.com/crashes-d...tructions.html
I would also like to see the Mini-dump file/s. They can be found at %SystemRoot%\Minidump


I can wait for a response for a little while yet this morning, but I have chores, and errands to run.
Please let me know which direction you will take, I would think the steps I have outlined would take several hours to complete especially the Driver Verifiers.
My System SpecsSystem Spec
07 Jul 2012   #9

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

I have to go, but I will be checking back later.....about 1 - 2pm EDT.
My System SpecsSystem Spec
07 Jul 2012   #10

Windows 7 Home Premium x64
 
 

Hi Anak

I checked the hash #s and they do not match. I am dealing with and agent for CCH. They do make some small changes to the logon screen. I confimed with CCH that they are legitimate. I also requested a tww11 demo directly from CCH but do not anticipate receiving it for a week. They were closed this week.

I had already run the Kapersky removal tool but ran it again from your post.

I am running the SFC scans now abnd will run the Driver Verifier. Don't hold off doing anything. Ther is no rush on getting this fixed today

I will let you know the results of the SFC Scans and the Drive Verifier

I appreciate your help.

Thank you again.

Jack
My System SpecsSystem Spec
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