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Windows 7: BSOD STOP 101 when watching netflix (fine when gaming in bf3/Diablo 3)

08 Jul 2012   #11
funtimeerror

Windows 7 Ultimate x64
 
 

digging thru the memory.dmp on this one. I guess the good news is that the network card isnt on the stack on this one

Still hard to tell whats causing it so far but I'll keep yall updated.

(edit: found a good resource if anyone else wants it.... http://blogs.msdn.com/b/ntdebugging/...-bugcheck.aspx also http://blogs.msdn.com/b/ntdebugging/...k-walking.aspx for the 64bit world)


My System SpecsSystem Spec
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09 Jul 2012   #12
writhziden

Windows 7 Home Premium 64 Bit
 
 

I also found something interesting for network related crashes. Doubt it'll help (now that the network device is off the stack), but it may be worth trying: Computer stops responding when you run an application that uses the Windows Filtering Platform API in Windows 7, Windows Server 2008 R2, Windows Server 2008, or Windows Vista
My System SpecsSystem Spec
10 Jul 2012   #13
funtimeerror

Windows 7 Ultimate x64
 
 

out of curiosity how do i tell which service it was that crashed

Code:
0: kd> kv
Child-SP          RetAddr           : Args to Child                                                           : Call Site
fffff880`07a33298 fffff800`0352defa : 00000000`00000101 00000000`00000019 00000000`00000000 fffff880`03117180 : nt!KeBugCheckEx
fffff880`07a332a0 fffff800`034e0cd7 : 00000000`00000000 fffff800`00000006 00000000`00002711 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x4e2e
fffff880`07a33330 fffff800`03419895 : fffff800`0343f460 fffff880`07a334e0 fffff800`0343f460 00000000`00000000 : nt!KeUpdateSystemTime+0x377
fffff880`07a33430 fffff800`034d3713 : 00000000`32346a3f fffff800`03649e80 00000000`00000000 00000000`00000000 : hal!HalpHpetClockInterrupt+0x8d
fffff880`07a33460 fffff800`034e5fb2 : fffff800`03649e80 fffff880`00000001 00000000`00000000 fffff980`1e4a8ee0 : nt!KiInterruptDispatchNoLock+0x163 (TrapFrame @ fffff880`07a33460)
fffff880`07a335f0 fffff800`0357d2e6 : 00000000`00000000 fffff800`03649e80 fffff980`1e4a8ee0 00000000`00000000 : nt!KiIpiSendRequestEx+0xb2
fffff880`07a33630 fffff800`035d6119 : 00000000`00000001 fffff880`07a336f0 fffff6fc`c00f2540 fffff980`1e4a8ee0 : nt!KeFlushSingleTb+0x126
fffff880`07a336b0 fffff800`0360193b : fffff800`03458000 00000000`2b707249 00000000`001ad5b8 00000000`00000001 : nt!MmFreeSpecialPool+0x349
fffff880`07a33800 fffff800`03978026 : fffffa80`11805d02 fffffa80`11805df0 00000000`00000000 fffff980`1e4a8ee0 : nt!ExDeferredFreePool+0xf33
fffff880`07a338b0 fffff800`039785ec : fffff800`034c9cda fffff980`1e4a8ee0 fffff880`07a33ae0 fffffa80`111dc0b0 : nt!VfIoFreeIrp+0xe6
fffff880`07a338e0 fffff800`034c9cda : fffff880`07a33978 fffff880`07a33b60 00000000`00000010 fffff800`037dadb0 : nt!IovFreeIrpPrivate+0x5c
fffff880`07a33920 fffff800`034ca020 : 00000000`00000001 fffff880`07a339a0 000007fe`fd2f3e00 00000000`00000000 : nt!KiDeliverApc+0x2ca
fffff880`07a339a0 fffff800`034d64f7 : fffffa80`111dc060 00000000`ffffffff 00000000`00000000 fffffa80`118dbcb0 : nt!KiInitiateUserApc+0x70
fffff880`07a33ae0 00000000`76e0135a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceExit+0x9c (TrapFrame @ fffff880`07a33ae0)
00000000`1de1f6d8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x76e0135a
i mean, from what i can tell from this stack, a system service stopped. It tried to free all its stuff up but got stuck in a loop and then became unresponsive.

So what service was hit by the nt!KiSystemServiceExit+0x9c
My System SpecsSystem Spec
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10 Jul 2012   #14
funtimeerror

Windows 7 Ultimate x64
 
 

ok, so i made some headway looking at the WER reports...

on CPU core 6, chrome is the active thread that is hung.
Per the AppCrash reports, Chrome is using coreclr.dll which is what crashed/hung (the silverlight dll) getting more info now.

next steps will be uninstalling silverlight/.NET verifying all of it is gone, then reinstalling.
My System SpecsSystem Spec
11 Jul 2012   #15
writhziden

Windows 7 Home Premium 64 Bit
 
 

Good steps. I do see those in your event viewer logs as causing application crashes. Did not see anything indicating they were on CPU core 6 and causing a hang. Could you provide a code box, [code]<info inside code box>[/code], with the WER report and where you found that highlighted in red? Surround the information in [B][COLOR="RED"]<your info here>[/COLOR][/B] to provide us with the highlighted errors.
My System SpecsSystem Spec
14 Jul 2012   #16
funtimeerror

Windows 7 Ultimate x64
 
 

I couldn't find the WER report with it, but instead of messing with silver light/.NET I bumped up the vcore voltage from 1.45 to 1.5v. No issues with Netflix yet so fingers crossed that's what it was
My System SpecsSystem Spec
14 Jul 2012   #17
writhziden

Windows 7 Home Premium 64 Bit
 
 

A VCore bump can sometimes resolve 0x101 crashes. Odd that it would have been under-Volted, though. The VCore is usually only an issue if the system is overclocked.
My System SpecsSystem Spec
24 Jul 2012   #18
funtimeerror

Windows 7 Ultimate x64
 
 

true.... which is why i find it odd.

The CPU did have a 'Core Turbo' mode that was turned on by default. Adjusting the voltage turned it off. That could have been it as well. Gonna mark it as solved as no BSOD's in last 10 days.
VCore boost ftw
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 BSOD STOP 101 when watching netflix (fine when gaming in bf3/Diablo 3)




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