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Windows 7: BSOD errors in Windows 7 64bit (reports attached) help please

06 Jul 2012   #1

Windows 7 Home Premium 64bit
 
 
BSOD errors in Windows 7 64bit (reports attached) help please

Hello
I've just installed the full retail version of Windows 7 64bit and am having regular BSOD crashes and 'Recovered from a serious error' messages. Hardware is 1 year old (Intel DH67GD) i2500K, 12 GB RAM).
Any suggestions welcomed,
thanks, joe

My System SpecsSystem Spec
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06 Jul 2012   #2

Windows 7 Home Premium 64bit
 
 
CHDSK crashes W7 64 bit

Hello
I was advised to run CHDSK but in the final stages another BSOD occoured: Status 0xc0000189, Fatal System error c000021a.
Any thoughts on why the crash occoured? Can I try CHDSK in safe mode?
thanks, joe
My System SpecsSystem Spec
06 Jul 2012   #3

Windows 7 Home Premium 64 Bit
 
 

The error you give means the registry is corrupted or your temporary memory is corrupted. First, try clearing the temporary memory:
  1. Shut down and turn off the computer.
  2. Unplug the computer from the wall or surge protector (then remove the battery if it is a laptop).
  3. "Remove the computer from any port replicator or docking station, disconnect
    cables to printers or devices such as external monitors, USB memory sticks or SD cards, headset or external speakers, mouse or auxiliary keyboard, turn off WIFI and Bluetooth wireless devices." (Use Hard Reset to Resolve Hardware and Software Issues HP Pavilion dv5000 Notebook PC series - HP Customer Care (United States - English))
  4. Hold down the power button for 30 seconds. This closes the circuit and ensures all
    power from components is drained to clear the software connections between the BIOS
    and hardware and clear any corruption in the temporary memory.
  5. (If it is a laptop, plug the battery back into the laptop and then) Plug the computer back into the wall. Do not reconnect any unnecessary peripherals; monitor, keyboard,
    and mouse should suffice and be the only peripherals reconnected.
  6. Turn it on to reinitialize the software connections between the BIOS and hardware
My System SpecsSystem Spec
.


06 Jul 2012   #4

Windows 7 Home Premium 64bit
 
 
Temp. Memory or Registry errors?

Quote   Quote: Originally Posted by writhziden View Post
The error you give means the registry is corrupted or your temporary memory is corrupted.
Thanks a lot for your speedy resonse. I'll try to continue without the extra USB devices and see what happens. If BSOD returns I assume it's a corrupt Registry?
If so is there an alternative to a fresh Windows install?
thanks again, joe
My System SpecsSystem Spec
06 Jul 2012   #5

Windows 7 Home Premium 64 Bit
 
 

A fresh install may be necessary, but you should take care of possible SSD problems first. See my analysis for more information.


Device Concerns:
Code:
Photosmart Premium C309g-m	ROOT\MULTIFUNCTION\0000	This device is disabled.
SBRE	ROOT\LEGACY_SBRE\0000	This device is not present, is not working properly, or does not have all its drivers installed.
Were you aware of the above? If so, please explain your troubleshooting steps.

SBRE, is reporting "tv_ConfigMgrErr24". - Microsoft Answers

Analysis:
Crashes are probably due to the SSD. I would recommend doing some steps to resolve SSD issues:
  • Make sure the following are up to date:
    • SSD firmware
    • BIOS Version
    • Chipset Drivers
    • Hard disk controller drivers/SATA drivers
    • If you have a Marvell IDE ATA/ATAPI device, make sure the drivers are up to date from the Intel site or Marvell site and not from your motherboard/vendor support site.

  • Try doing a power cycle of the SSD. The following steps should be carried out and take ~1 hour to complete.
    1. Power off the system.
    2. Remove all power supplies (ac adapter then battery for laptop, ac adapter for desktop)
    3. Hold down the power button for 30 seconds to close the circuit and drain all components of power.
    4. Reconnect all power supplies (battery then ac adapter for laptop, ac adapter for desktop)
    5. Turn on the system and enter the BIOS (see your manual for the steps to enter the BIOS)
    6. Let the computer remain in the BIOS for 20 minutes.
    7. Follow steps 1-3 and physically remove the SSD from the system by disconnecting the cables for a desktop or disconnecting the drive from the junction for a laptop.
    8. Leave the drive disconnected for 30 seconds to let all power drain from it.
    9. Replace the drive connection(s) and then do steps 4-8 again.
    10. Repeat steps 1-4.
    11. Start your computer normally and run Windows.

    The above steps were a result of: Why did my SSD "disappear" from my system? - Crucial Community

    While that may not be your drive, a power cycle should be the same on all SSD drives. See how the system responds after the SSD power cycle.
My System SpecsSystem Spec
06 Jul 2012   #6

Windows 7 Home Premium 64bit
 
 

Thanks again: I've tried to reinstall the printer drivers but the error message continues and the printer works normally so I can't resolve that...
I understood that as the Vertex SSD is a system drive I was unable to update it's firmware..?
I will update the Chipset, Hard disk controller/SATA drivers,
thanks, joe
My System SpecsSystem Spec
06 Jul 2012   #7

Windows 7 Home Premium 64 Bit
 
 

If you want to update your SSD, you will need to first back it up as a system image, then update the firmware, and then restore the system image. See

Backup Complete Computer - Create an Image Backup

Imaging with free Macrium

Free Backup Software: Paragon Backup & Recovery Free Edition - Overview

for some possible steps.
My System SpecsSystem Spec
07 Jul 2012   #8

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by writhziden View Post
Follow steps 1-3 and physically remove the SSD from the system by disconnecting the cables for a desktop or disconnecting the drive from the junction for a laptop.
    1. Leave the drive disconnected for 30 seconds to let all power drain from it.
    2. Replace the drive connection(s) and then do steps 4-8 again.
    3. Repeat steps 1-4.
    4. Start your computer normally and run Windows.


  • While that may not be your drive, a power cycle should be the same on all SSD drives. See how the system responds after the SSD power cycle.
Thanks I did all the preceding steps without error but after the final SSD power cycle I was greeted by the BSOD on booting into Windows- any thoughts?

thanks joe
My System SpecsSystem Spec
07 Jul 2012   #9

Windows 7 Home Premium 64 Bit
 
 

You did not mention yet if you had a chance to update the firmware drivers. I still think that should be made a priority.

Another option is to install on a platter hard disk and see if your problems persist. That would at least determine whether it is indeed an SSD based issue.
My System SpecsSystem Spec
09 Jul 2012   #10

Windows 7 Home Premium 64bit
 
 
System SSD Firmware update...

Hello
I've followed you advice and finally traced the sabre.dll that was causing problems. This has been deleted along with the HP printer softwate whose uninstall caused another BSOD.
I'm left, as you say, with the issue of updating the SSD firmware. I'm delaying as it's a system drive and I find it very difficult to follow the procedure on these pages. Can you point to a simple link for this?
many thanks again, joe
My System SpecsSystem Spec
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 BSOD errors in Windows 7 64bit (reports attached) help please




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