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Windows 7: BSOD when using CaseCatalyst software and mira elan Driver

06 Jul 2012   #1

Windows 7 64
 
 
BSOD when using CaseCatalyst software and mira elan Driver

I use a software for work with a couple drivers associated with software and at random times a BSOD will appear. I thought I would come here and see if I can get help. Im not so good at figuring out computer problems.

Windows 7 . . .
-64
original OS
I bought the hardware 4 months ago.

My System SpecsSystem Spec
.

06 Jul 2012   #2

Windows 7 Home Premium 64 Bit
 
 

Software Concerns:
You have both Microsoft Security Essentials and Norton Internet Security installed. Having two realtime antivirus programs installed can cause conflicts due to both using the same system resources simultaneously. Please remove one or the other. MSE can be removed in the normal manner for removing a program. Norton must be removed with the Norton Removal Tool. For better security steps: Good and Free system security combination.

Analysis:
Crashes point to your USB-to-Serial Cable Driver/GembirdUAS112 device. The problem may be USB related. For the USB problems...
  • Start with USB Driver - General Fix for Problems to resolve the USB issues. Also, USB ports can sometimes enter a safe power state to protect the system from power surges due to USB devices. To reset the USB ports to a nominal power state:
    1. Shut down and turn off the computer.
    2. Unplug the computer from the wall or surge protector (then remove the battery if it is a laptop).
    3. "Remove the computer from any port replicator or docking station, disconnect
      cables to printers or devices such as external monitors, USB memory sticks or SD cards, headset or external speakers, mouse or auxiliary keyboard, turn off WIFI and Bluetooth wireless devices." (Use Hard Reset to Resolve Hardware and Software Issues HP Pavilion dv5000 Notebook PC series - HP Customer Care (United States - English))
    4. Hold down the power button for 30 seconds. This closes the circuit and ensures all
      power from components is drained to clear the software connections between the BIOS
      and hardware and clear any corruption in the temporary memory.
    5. (If it is a laptop, plug the battery back into the laptop and then) Plug the computer back into the wall. Do not reconnect any unnecessary peripherals; monitor, keyboard,
      and mouse should suffice and be the only peripherals reconnected.
    6. Turn it on to reinitialize the software connections between the BIOS and hardware
My System SpecsSystem Spec
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 BSOD when using CaseCatalyst software and mira elan Driver





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