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Windows 7: BSOD crash after youtube/inserting external hard drive


06 Jul 2012   #1

Microsoft Windows 7 Professional 32-bits 7601 Multiprocessor Free Service Pack 1
 
 
BSOD crash after youtube/inserting external hard drive

- 4 year old computer, used to be vista, upgraded to windows 7

A couple of days ago a BSOD started occuring about every 10 minutes and it seemed to also occur whenever I tried inserting a flash drive. It didn't allow for me to read the warning as it booted after half a second. I tried fixing that by restoring windows to a point in time where it worked, and when that didn't work by reinstalling windows 7 from the disc, because it didn't start windows anymore. That seemed to work for a while, but after a couple of hours it started to occur again.
I thought it might be the temperature, so I used comptemp to check it and then cleaned out the heatsink. That dropped the temperature down from the high seventies celcius to about 60 degrees celcius. Sadly, this didn't fix my BSOD problem so I started browsing the internet for other solutions. I tried Memtest, no results. after loads of failed attempts I finally have reached the point of desperation where I'm willing to make a thread, as I'm truly clueless. Any help would be appreciated.

additional info:
- It didn't occur in safe mode. - now it also occurs in safe mode, but only when starting up programs, I'll try to figure out which.
- I did not install any new software, nor did I add any hardware recently.
- there's a few hundred GB of free space on my hard drive.
- I've ran multiple tests for viruses (avira/avg).
- I'll add more when asked/I think of em

thanks in advance


My System SpecsSystem Spec
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06 Jul 2012   #2

Microsoft Windows 7 Professional 32-bits 7601 Multiprocessor Free Service Pack 1
 
 

just a bump, still not solved :/
My System SpecsSystem Spec
06 Jul 2012   #3

Windows 7 Home Premium 64 Bit
 
 

Analysis:
Rt86win7.sys is being blamed for your crashes. It is out of date. Please update the driver from the motherboard support site: MSI Global ? Mainboard - K9A2GM-FD / FIH / FIH-S

I am not 100% sure that is your MSI model since yours was not supplied to us. The driver is likely the same for your Ethernet device, but if you need help, please fill in your system specs in your profile and not in a post in this thread: System Info - See Your System Specs

Your Current System Specs are Confusing:
By the way, this is what I get with the current system specs if I search for your motherboard: MSI Global ? Multimedia - StarReader mini II

I found the other motherboard model using the crash reports which had the MSI model, but the model seems to apply to multiple actual MSI models, so I cannot be sure if I found the right one. That is why I asked for the system specs.
Thank you for your cooperation. I apologize for my frustration/crankiness earlier.
My System SpecsSystem Spec
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07 Jul 2012   #4

Microsoft Windows 7 Professional 32-bits 7601 Multiprocessor Free Service Pack 1
 
 

Thanks, I'll give it another shot. hope it works and I'll try to run the system specs program again.

edit: I got on my computer in normal mode just long enough to instal .net for the specs program, so I found out the motherboard: MICRO-STAR INTERNATIONAL CO.,LTD MS-7501
My System SpecsSystem Spec
07 Jul 2012   #5

Microsoft Windows 7 Professional 32-bits 7601 Multiprocessor Free Service Pack 1
 
 

Alright, so I installed the motherboard drivers now. Sadly, this hasn't solved the BSOD problem. It seems to take the computer a little bit longer before it occurs and it doesn't always show the BSOD now. It also seems to instantly crash the moment I try to run windows updates (because I reinstalled windows, it hasn't completly updated yet).
Should I post a new dump file, or does the old one suffice?

The crashes don't occur while running mozzila, skype and youtube atm.
The computer did crash when I tried updating League of Legends.
No crash when playing browser games.
It seems to occur now whenever I start a game, has happened with LoL and Minecraft up till now.
Don't have any others installed atm because of reinstalling windows.
The crash screen has change from an BSOD to a blurring of the screen. It has the same effect, as it just reboots the computer, but doesn't show the BSOD.
Currently trying to download the latest AMD drivers, but AMD's download page seems to be down.
My System SpecsSystem Spec
07 Jul 2012   #6

Windows 7 Home Premium 64 Bit
 
 

New .dmps Please:
Since you updated the drivers, a new set of .dmps would be very helpful.

Described Crashes:
Your crashes sound akin to a 0x116 BugCheck crash.

BugCheck 0x116
The 0x116 crash indicates DirectX/graphics card related issues. DirectX comes installed with Windows, so this may indicate Windows corruption. It may also be that you have corrupted drivers or a graphics card hardware problem.
  • If you are overclocking any hardware, please stop.

  • Check Windows for corruption. Run SFC /SCANNOW Command - System File Checker up to three times to fix all errors with a restart in between each. Post back if it continues to show errors after a fourth run or if the first run comes back with no integrity violations. Use OPTION THREE of SFC /SCANNOW Command - System File Checker to provide us with the sfcdetails.txt file if errors occur.


Follow the steps for Diagnosing basic problems with DirectX. To re-install your display card drivers as outlined in the DirectX link, use the following steps.
  1. Download the drivers you want for your display card(s)
  2. Click Start Menu
  3. Click Control Panel
  4. Click Uninstall a program
  5. For AMD:
    • Uninstall AMD Catalyst Install Manager if it is listed (this should remove all AMD graphics software and drivers)
    • If AMD Catalyst Install Manager is not listed, use the following method to uninstall the graphics drivers (this applies to onboard graphics, as well):
      1. Click Start Menu
      2. Right Click My Computer/Computer
      3. Click Manage
      4. Click Device Manager from the list on the left
      5. Expand Display adapters
      6. Do the following for each adapter (in case you have multiple display cards)
        • Right click the adapter
        • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
        • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
      Alternatively:
      1. Login as an adminstrative user
      2. Click Start Menu
      3. Click Control Panel
      4. Click Hardware and Sound
      5. Click Device Manager (the last link under Devices and Printers)
      6. Expand Display adapters
      7. Do the following for each adapter (in case you have multiple display cards)
        • Right click the adapter
        • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
        • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
  6. Restart your computer after uninstalling drivers for all display cards
  7. Install the driver you selected for the display cards once Windows starts

Remember to try multiple versions of the graphics drivers, download them fresh, and install the freshly downloaded drivers.





warning   Warning
Before you proceed with the following, answer these two questions: Are you still under warranty? Does your warranty allow you to open up the machine to check hardware? If you are unsure of the answers to these questions, contact your system manufacturer. WARNING: The steps that follow can void your warranty!!!


For 0x116 Video TDR Error crashes:

  • Quote   Quote: Originally Posted by H2SO4 View Post
    These are all stop 0x116 VIDEO_TDR_FAILURE conditions.

    It's not a true crash, in the sense that the bluescreen was initiated only because the combination of video driver and video hardware was being unresponsive, and not because of any synchronous processing exception.

    Since Vista, the "Timeout Detection and Recovery" (TDR) components of the OS video subsystem have been capable of doing some truly impressive things to try to recover from issues which would have caused earlier OSs like XP to crash. As a last resort, the TDR subsystem sends the video driver a "please restart yourself now!" command and waits a few seconds. If there's no response, the OS concludes that the video driver/hardware combo has truly collapsed in a heap, and it fires off that stop 0x116 BSOD.

    If playing with video driver versions hasn't helped, make sure the box is not overheating. Try removing a side panel and aiming a big mains fan straight at the motherboard and GPU. Run it like that for a few hours or days - long enough to ascertain whether cooler temperatures make a difference. If so, it might be as simple as dust buildup and subsequently inadequate cooling.
    The above quote was taken from http://www.sevenforums.com/crashes-d...tml#post280172, which is linked to in usasma's thread about this error. Closely follow the first three posts of usasma's thread outlining STOP 0x116: VIDEO_TDR_ERROR troubleshooting and proceed through each step. Let us know if you need further help.
My System SpecsSystem Spec
07 Jul 2012   #7

Microsoft Windows 7 Professional 32-bits 7601 Multiprocessor Free Service Pack 1
 
 

Thank you very much. I'll be working down the list, hope it'll solve the problem. I'll post anything new on here, and I'll get you a new .dmps .

I just used FurMark, and the GPU seems to max out at about 115 degrees celcius. I'm no expert, but that doesn't seem right to me. It eventually crashed, after running the test for a few minutes.
SFC.EXE/SCANNOW doesn't give me any errors.

just added the prime95 results, it seems to have found a problem.

added the dmps
My System SpecsSystem Spec
08 Jul 2012   #8

Microsoft Windows 7 Professional 32-bits 7601 Multiprocessor Free Service Pack 1
 
 

Prime95 says hardware failure Think that could be it? It would explain why updating the drivers doesn't work, right?

ow, and no warranty by the way
My System SpecsSystem Spec
08 Jul 2012   #9

Windows 7 Home Premium 64 Bit
 
 

Your RAM or your processor has failed. Hard to say which at this point. Your GPU is getting way too hot. When is the last time you cleaned out the dust?

Clean the dust out and then run Prime95 to see if the rounding error is possibly a result of overheating or dust buildup (extremely unlikely, but still worth trying). What temperatures are you seeing with your CPU under stress?

Dust Removal:
To remove dust, follow the subsequent general procedure. If you have a desktop bought from Dell, HP, Sony, Lenovo, etc. make sure removing the desktop casing will not void your warranty first. Call the company if you are still under warranty and ask if it is okay to remove the casing and blow dust out. The procedure described is fine for laptops; just make sure no stickers are on panels saying if you remove the panel it will void the warranty.
  1. Shut down and turn off your computer.
  2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
  3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
  4. Remove the casing for a desktop, or remove any screwed on panels and disc drives for laptops.
  5. Blow out the dust inside by using a can of compressed air or a low pressure compressor. You will want to put the computer on a desk or table so you can maintain the can in an upright position if using a can of air. Blow into all crevices on the motherboard, heat sinks, cards, modules, etc. for a desktop. Blow into vents, opened panels, disc drive areas, USB ports, and the keyboard if it is a laptop. You may also want to blow inside the disc drive by replacing the drive to the laptop, starting the computer, opening the drive, and then turning off the computer and removing all power as described above including the 30 second power button step. For a desktop, you may also want to blow inside the disc drive by starting the computer, opening the drive, and then turning off the computer and removing all power as described above including the 30 second power button step.
  6. Replace casing for the desktop. Replace panels and disc drive (if you have not already done so) for the laptop.
  7. Plug power supplies in. AC adapter for the desktop. Battery and then AC Adapter for the laptop.
  8. Start the computer and see if performance is better.



Easier Laptop steps:
  1. Get a can of compressed air...
  2. Shut down and turn off your system...
  3. Unplug the system from any docking stations...
  4. Remove the AC Adapter and then remove the battery...
  5. Hold down the power button for 30 seconds to ensure all power is drained from the components. This closes the circuit and allows any remaining power to dissipate; it also clears the temporary memory of corruption and resets hardware/software connections. No permanent changes are made to the system doing this step...
  6. Use the can of compressed air to blow into every vent, crevice, keyboard key, USB port, VGA/monitor port, etc...
  7. Replace the battery and then plug in the AC Adapter...
  8. Replace the docking station...
  9. See how the system runs after doing all these steps...
warning   Warning
WARNING: Never use a vacuum cleaner or hair drier to clean dust out of your system!!
My System SpecsSystem Spec
08 Jul 2012   #10

Microsoft Windows 7 Professional 32-bits 7601 Multiprocessor Free Service Pack 1
 
 

Thanks for the reply,
Probably should've told you, but I recently cleaned it, as I was getting high temperatures ( 70ish/80ish) on the cores.
After cleaning up this lowered to around 45 degrees celcius. The cleanup was before the Prime95 test.

The crashes now seem to occur only when I try to play a game, doesn't matter which one. (browser games work, though.)

Is there anything else I could do to potentially figure out which part is failing?
My System SpecsSystem Spec
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 BSOD crash after youtube/inserting external hard drive




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