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Windows 7: Freezing/Crashing on Start-Up, New Build


06 Jul 2012   #1

Windows 7 64bit
 
 
Freezing/Crashing on Start-Up, New Build

Hi guys, I recently built a new pc and I'm having some issues with Windows 7 which seems to freeze on start up. By this I mean at the "Starting Windows" screen the animation will start but will freeze after a couple of seconds. It usually takes me about 3 restarts to then get into windows. I haven't been using Windows Repair tool because the restore deletes all of the programmes that I've put on and the crashing continues to happen despite the changes. I'll list my specs below:

Windows 7 Home Premium 64-bit
ASRock Pro3 Gen3 Z68
Intel Core i5 2500k currently @ stock speed
Gigabyte 560Ti OC
OCZ ZS 550w
8GB DDR3 Crucial Ballistix 1600mhz
Kingston HyperX 120gb SSD (Boot Drive)
Western Digital 1TB Caviar Blue (Overflow Drive)

I don't think the SSD is the problem because when I did the install on the WD HDD I still had the instability and the crashes.

The drivers I have installed are: Realtek LAN drivers, Nvidia 500 series Graphics, Nvidia HD Audio and all of the "Important" Windows 7 updates.

If you need any more info just shout

Thanks in advance for any help guys!!


My System SpecsSystem Spec
.

06 Jul 2012   #2

Windows 7 Home Premium 64 Bit
 
 

A couple more things may help:
  • Please upload your msinfo32.nfo file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Save -> Save as msinfo32.nfo and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .nfo file, click send to compressed (zipped) folder -> Upload the .zip file here.

  • Please upload your msinfo32.txt file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Export -> Save as msinfo32.txt and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .txt file, click send to compressed (zipped) folder -> Upload the .zip file here.

Do both of the above so we have the information two ways in case one fails. Thank you.
My System SpecsSystem Spec
07 Jul 2012   #3

Windows 7 64bit
 
 

Sorry for the delay, I haven't been able to get to my new computer until 30 mins ago.

If there's anything else that you need I'll get it as quickly as possible, thanks for having a look.
My System SpecsSystem Spec
.


08 Jul 2012   #4

Windows 7 Home Premium 64 Bit
 
 

Device Concerns:
Code:
SM Bus Controller	PCI\VEN_8086&DEV_1C22&SUBSYS_1C221849&REV_05\3&11583659&0&FB	The drivers for this device are not installed.
Standard VGA Graphics Adapter	PCI\VEN_8086&DEV_0112&SUBSYS_01121849&REV_09\3&11583659&0&10	This device cannot start.
PCI Simple Communications Controller	PCI\VEN_8086&DEV_1C3A&SUBSYS_1C3A1849&REV_04\3&11583659&0&B0	The drivers for this device are not installed.
Take care of the above. The above contain some important drivers for the system to function properly. Install all drivers from Z68 Motherboard Series Manufacturing - ASRock Inc., but do not install the utilities.

Software Concerns:
MSI Afterburner/RivaTuner is known to cause instability with systems. Please remove the software. Software overclocking does not provide reliable overclocking. Overclocking should be accomplished through the BIOS or through the graphics card manufacturer's software.

Analysis:
You do not have all drivers, BIOS updates, etc. installed. That can cause issues with the SSD.

SSD Troubleshooting:
  • Make sure the following are up to date:
    • SSD firmware
    • BIOS Version
    • Chipset Drivers
    • Hard disk controller drivers/SATA drivers
    • If you have a Marvell IDE ATA/ATAPI device, make sure the drivers are up to date from the Intel site or Marvell site and not from your motherboard/vendor support site.

  • Try doing a power cycle of the SSD. The following steps should be carried out and take ~1 hour to complete.
    1. Power off the system.
    2. Remove all power supplies (ac adapter then battery for laptop, ac adapter for desktop)
    3. Hold down the power button for 30 seconds to close the circuit and drain all components of power.
    4. Reconnect all power supplies (battery then ac adapter for laptop, ac adapter for desktop)
    5. Turn on the system and enter the BIOS (see your manual for the steps to enter the BIOS)
    6. Let the computer remain in the BIOS for 20 minutes.
    7. Follow steps 1-3 and physically remove the SSD from the system by disconnecting the cables for a desktop or disconnecting the drive from the junction for a laptop.
    8. Leave the drive disconnected for 30 seconds to let all power drain from it.
    9. Replace the drive connection(s) and then do steps 4-8 again.
    10. Repeat steps 1-4.
    11. Start your computer normally and run Windows.

    The above steps were a result of: Why did my SSD "disappear" from my system? - Crucial Community

    While that may not be your drive, a power cycle should be the same on all SSD drives. See how the system responds after the SSD power cycle.
My System SpecsSystem Spec
08 Jul 2012   #5

Windows 7 64bit
 
 

I'll go through all those and get back to you with the results.

Thanks for the help, I really appreciate it
My System SpecsSystem Spec
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