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Windows 7: I've been having BSoD problems for a couple of months now...

06 Jul 2012   #1

Windows 7 Professional x64 SP1
 
 
I've been having BSoD problems for a couple of months now...

Yeah, what it says in the title. I bought this computer in March 2011 and a year later I started having BSoD's. They're not that usual, maybe one per week if that and it's mostly MEMORY_MANAGEMENT. I know I've had one PFN_LIST_CORRUPT too, but the process target seems to vary.

I am not an expert in dealing with minidumps, I never got the symbols correct so I used some web analyzer, but maybe you guys could take a look? Here are the tree latest ones:

062612-17440-01.dmp
062612-29343-01.dmp
070612-19578-01.dmp

I updated all the drivers I could find: chipset, USB, soundcard, Ethernet and graphics. The latest Nvidia driver seems unstable for me because of TDR's, which I'm thinking is a separate problem so I'm using 295.73.

My next step, I think, would be this Driver Verifier I've heard so much about or maybe Memtest86+ which I think I have lying around on a CD. I am running x64 and my specs should be visible.

Help a Swede out?

Edit: I missed the BSoD instructions. Here is my ZIP archive.

My System SpecsSystem Spec
.

06 Jul 2012   #2

MS Windows 7 Ultimate SP1 64-bit
 
 

have you installed service pack #1?

If yes, update your specs to reflect such and also tells us whether this a starter version, an ultimate version or just what.

If you have not install the service pack, then install the service pack.

Always install any and all updates offered by MS. This is Win 7 and not eXPired.

karl
My System SpecsSystem Spec
06 Jul 2012   #3

Windows 7 Professional x64 SP1
 
 

Quote   Quote: Originally Posted by karlsnooks View Post
have you installed service pack #1?

If yes, update your specs to reflect such and also tells us whether this a starter version, an ultimate version or just what.

If you have not install the service pack, then install the service pack.

Always install any and all updates offered by MS. This is Win 7 and not eXPired.

karl
My bad, sorry. Yes, I have Service Pack 1 installed (I install most stuff from Windows Update) and it is the Professional version. Non-OEM if that is important, I got a free license via my university.
My System SpecsSystem Spec
.


06 Jul 2012   #4

MS Windows 7 Ultimate SP1 64-bit
 
 

Please download WVCheck from Artellos.com.
  • Double click WVCheck.exe. (If you downloaded the zipped version you will need to extract it.)
  • As indicated by the prompt, This program can take a while depending on your hard drive space.
  • Once the program is done, copy the contents of the notepad file as a reply.
My System SpecsSystem Spec
07 Jul 2012   #5

Windows 7 Professional x64 SP1
 
 

Quote   Quote: Originally Posted by karlsnooks View Post
Please download WVCheck from Artellos.com.
  • Double click WVCheck.exe. (If you downloaded the zipped version you will need to extract it.)
  • As indicated by the prompt, This program can take a while depending on your hard drive space.
  • Once the program is done, copy the contents of the notepad file as a reply.
Isn't this primarily a tool for determining if I have a legitimate Windows installation? Well, I have and here is the Notepad output:

Code:
Windows Validation Check
Version: 1.9.12.5
Log Created On: 1032_07-07-2012
-----------------------

Windows Information
-----------------------
Windows Version: Windows 7 Service Pack 1 
Windows Mode: Normal
Systemroot Path: C:\Windows

WVCheck's Auto Update Check
-----------------------
Auto-Update Option: Download updates automatically, but ask me when I want to install them.
-----------------------
Last Success Time for Update Detection: 2012-07-07 07:34:18
Last Success Time for Update Download: 2012-06-26 02:38:17
Last Success Time for Update Installation: 2012-06-26 02:47:27


WVCheck's Registry Check Check
-----------------------
Antiwpa: Not Found
-----------------------
Chew7Hale: Not Found
-----------------------


WVCheck's File Dump
-----------------------
C:\Windows\System32\slwga.dll
Size: 14336 bytes
Creation; 7/6/2011 3:30:6
Modification; 20/11/2010 13:21:24
MD5; 19f75d71e4256f5113d64ce2bb66b838
Matched: slwga.dll
-----------------------
C:\Windows\SysWOW64\slwga.dll
Size: 14336 bytes
Creation; 7/6/2011 3:30:6
Modification; 20/11/2010 13:21:24
MD5; 19f75d71e4256f5113d64ce2bb66b838
Matched: slwga.dll
-----------------------
C:\Windows\winsxs\amd64_microsoft-windows-security-spp-wga_31bf3856ad364e35_6.1.7600.16385_none_5b467ba9bd0679bb\slwga.dll
Size: 14848 bytes
Creation; 14/7/2009 1:52:11
Modification; 14/7/2009 3:41:54
MD5; cc03cf9f24946dcbd70acb3e1b2f05bf
Matched: slwga.dll
-----------------------
C:\Windows\winsxs\amd64_microsoft-windows-security-spp-wga_31bf3856ad364e35_6.1.7600.16723_none_5b856235bcd79403\slwga.dll
Size: 15360 bytes
Creation; 30/3/2011 3:6:36
Modification; 21/12/2010 7:15:31
MD5; b7213e92b270761b88b313b62ba0e13b
Matched: slwga.dll
-----------------------
C:\Windows\winsxs\amd64_microsoft-windows-security-spp-wga_31bf3856ad364e35_6.1.7600.20862_none_5be2bf06d6168a3a\slwga.dll
Size: 15360 bytes
Creation; 30/3/2011 3:6:36
Modification; 21/12/2010 7:9:5
MD5; 86b7d4d7a87ecb9e6bded44c52c8d5d9
Matched: slwga.dll
-----------------------
C:\Windows\winsxs\amd64_microsoft-windows-security-spp-wga_31bf3856ad364e35_6.1.7601.17514_none_5d778f71b9f4fd55\slwga.dll
Size: 15360 bytes
Creation; 7/6/2011 3:30:12
Modification; 20/11/2010 14:27:26
MD5; b6d6886149573278cba6abd44c4317f5
Matched: slwga.dll
-----------------------
C:\Windows\winsxs\x86_microsoft-windows-security-spp-wga_31bf3856ad364e35_6.1.7600.16385_none_ff27e02604a90885\slwga.dll
Size: 13824 bytes
Creation; 14/7/2009 1:36:22
Modification; 14/7/2009 3:16:15
MD5; 01fe4bdd0b47a7d8bf34d78d2bc23ddb
Matched: slwga.dll
-----------------------
C:\Windows\winsxs\x86_microsoft-windows-security-spp-wga_31bf3856ad364e35_6.1.7600.16723_none_ff66c6b2047a22cd\slwga.dll
Size: 14336 bytes
Creation; 30/3/2011 3:6:36
Modification; 21/12/2010 6:38:16
MD5; 2008845b41d561fb77b77bbe0045099e
Matched: slwga.dll
-----------------------
C:\Windows\winsxs\x86_microsoft-windows-security-spp-wga_31bf3856ad364e35_6.1.7600.20862_none_ffc423831db91904\slwga.dll
Size: 14336 bytes
Creation; 30/3/2011 3:6:36
Modification; 21/12/2010 6:29:6
MD5; 2332de32759ebcc691850e092b2564a6
Matched: slwga.dll
-----------------------
C:\Windows\winsxs\x86_microsoft-windows-security-spp-wga_31bf3856ad364e35_6.1.7601.17514_none_0158f3ee01978c1f\slwga.dll
Size: 14336 bytes
Creation; 7/6/2011 3:30:6
Modification; 20/11/2010 13:21:24
MD5; 19f75d71e4256f5113d64ce2bb66b838
Matched: slwga.dll
-----------------------


WVCheck's Dir Dump
-----------------------
WVCheck found no known bad directories.


WVCheck's Missing File Check
-----------------------
WVCheck found no missing Windows files.


WVCheck's MBAM Quarantine Check
-----------------------
There were no bad files quarantined by MBAM.


WVCheck's HOSTS File Check
-----------------------
WVCheck found no bad lines in the hosts file.


WVCheck's MD5 Check
EXPERIMENTAL!!
-----------------------
user32.dll - 5e0db2d8b2750543cd2ebb9ea8e6cdd3


-------- End of File, program close at 1037_07-07-2012 --------
My System SpecsSystem Spec
07 Jul 2012   #6

MS Windows 7 Ultimate SP1 64-bit
 
 

vieekk,

Excellent. Glad to see that your most recent update was on 7/7 and that all your system appears to be healthy.

That eliminates one possible error area.

Now, I am not a BSOD analysis expert, but rather a computer expert.

Our bsod analysis experts are heavily overloaded, consequently, I will sometimes come in and help with the lift-yourself-up-by-the-bootstraps approach until then can get caught up.

I will impart some knowledge. More than 75% of all bsods are caused by out-of-date or wrong drivers. This is a figure from MS and the percentage is actually more than 80%.

Other sources of problems are ram, your disk drives, and heat (especially prevalent here).

Many out-of-date drivers can be updated by going to the motherboard or computer mfg's website to fetch the latest drivers, especially looking for a bios update and a "chipset" update.
My System SpecsSystem Spec
07 Jul 2012   #7

MS Windows 7 Ultimate SP1 64-bit
 
 

Is this a custom build computer or does the computer have manufacturer and a model number?

Add the info to your system specs. Sometimes we can immediately supply a suggestion based upon that info.

thanks,
karl
My System SpecsSystem Spec
07 Jul 2012   #8

Windows 7 Professional x64 SP1
 
 

Quote   Quote: Originally Posted by karlsnooks View Post
vieekk,

Excellent. Glad to see that your most recent update was on 7/7 and that all your system appears to be healthy.

That eliminates one possible error area.

Now, I am not a BSOD analysis expert, but rather a computer expert.

Our bsod analysis experts are heavily overloaded, consequently, I will sometimes come in and help with the lift-yourself-up-by-the-bootstraps approach until then can get caught up.

I will impart some knowledge. More than 75% of all bsods are caused by out-of-date or wrong drivers. This is a figure from MS and the percentage is actually more than 80%.

Other sources of problems are ram, your disk drives, and heat (especially prevalent here).

Many out-of-date drivers can be updated by going to the motherboard or computer mfg's website to fetch the latest drivers, especially looking for a bios update and a "chipset" update.
Thank you for your reply once again. I have already grabbed the latest drivers for most hardware, except for BIOS, graphics (the latest graphics driver gives me errors), mouse, keyboard, and TV card. Could I use this Driver Verifier to pin-point the faulty driver if there is one? I also saw one driver named Intel Rapid Storage Technology, but I did not know its purpose?

Quote   Quote: Originally Posted by vieekk View Post
I updated all the drivers I could find: chipset, USB, soundcard, Ethernet and graphics. The latest Nvidia driver seems unstable for me because of TDR's, which I'm thinking is a separate problem so I'm using 295.73.
I will also burn Memtest86+ 4.20 (4.10 did not work with my CPU I noticed) and try out the memory overnight. I read that you should continue for as long as test #8...

How to test the harddrive I do not know? And heatówouldn't this escalade when playing graphics heavy games? Most often it BSoD's when I'm browsing the web or when in idle.
My System SpecsSystem Spec
07 Jul 2012   #9

Windows 7 Professional x64 SP1
 
 

Quote   Quote: Originally Posted by karlsnooks View Post
Is this a custom build computer or does the computer have manufacturer and a model number?

Add the info to your system specs. Sometimes we can immediately supply a suggestion based upon that info.

thanks,
karl
It is a custom build, but it is not built by me, as I'm not very well-versed in hardware. (Soon a civil engineer in computer science, but my major is in software.) A Swedish computer company has ensured the compability of the components and they also put it together.
My System SpecsSystem Spec
07 Jul 2012   #10

MS Windows 7 Ultimate SP1 64-bit
 
 

Please go to this site and download the latest version of Live Update for your motherboard.

Read the instructions very carefully.

This is a marvelous program which will let you know what needs to be updated on your motherboard and has special instructions regarding the bios.

MSI Global - Live Update 5 Manual
My System SpecsSystem Spec
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 I've been having BSoD problems for a couple of months now...





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