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Windows 7: BSOD with shut down/sleep mode, multiple errors

07 Jul 2012   #1

Windows 7 Home Premium 64bit
 
 
BSOD with shut down/sleep mode, multiple errors

Hello! Thank you for the help.

About a week after purchasing this laptop, I started getting BSODs when shutting down or going into sleep mode. It has increased in frequency recently. Each BSOD pops up with multiple errors.The .zip file attached has the dump files, but not a system health report because the report will not generate due to a "time out". If there's another way to post this data, please tell me.

System Spec Info:
Windows 7 Home Premium x64
Original OS, OEM
Brand new machine, no re-installs of the OS

My System SpecsSystem Spec
.

07 Jul 2012   #2

Microsoft Windows 7 Ultimate: x64 (SP1)
 
 

Hello Roar and welcome to Sevenforums.

BSOD Analyse

2nd/3rd party drivers blamed
Code:
usbhub       Microsoft USB Standard Microsoft USB Standard Kernel        Manual     Running    OK         TRUE        FALSE        4,096      253,952    0      3/24/2011 8:29:25 PM   C:\Windows\system32\DRIVERS\usbhub.sys           4,096
Possible fix| Go to Device Manager > Expand the USB list > Uninstall every driver (not device) and Reboot Windows.
Let Windows detect them and reinstall them.
  • What kind of USB Devices to you have attached to your hub?

Graphic Driver, clean install

Try to do a clean install of the Graphic Driver, the tutorial below meets the requirements of not having left-over files afterwards.

i) Make your way to Nvidia Drivers - Download NVIDIA Drivers and download the latest driver for your card, save it to your desktop for instance.
ii) Uninstall the Graphic driver you currently have and all its extensions (do not reboot yet)
iii) Download Driver Sweeper
iv) Get to safe mode (without network) and search for Driver Sweeper in your
v) Select all the Nvidia components and analyse them
vi) Clean them, head into Windows without internet and install the driver you downloaded previously.

LMVM towards hub
Code:
0: kd> lmvm usbhub
start             end                 module name
fffff880`0f212000 fffff880`0f26c000   usbhub     (pdb symbols)          c:\symbols\usbhub.pdb\353A033184434AEB9C9196D2C276720F1\usbhub.pdb
    Loaded symbol image file: usbhub.sys
    Mapped memory image file: c:\symbols\usbhub.sys\4D8C0C155a000\usbhub.sys
    Image path: \SystemRoot\system32\DRIVERS\usbhub.sys
    Image name: usbhub.sys
    Timestamp:        Fri Mar 25 04:29:25 2011 (4D8C0C15)
    CheckSum:         00054F31
    ImageSize:        0005A000
    File version:     6.1.7601.17586
    Product version:  6.1.7601.17586
    File flags:       0 (Mask 3F)
    File OS:          40004 NT Win32
    File type:        2.0 Dll
    File date:        00000000.00000000
    Translations:     0409.04b0
    CompanyName:      Microsoft Corporation
    ProductName:      Microsoft® Windows® Operating System
    InternalName:     usbhub.sys
    OriginalFilename: usbhub.sys
    ProductVersion:   6.1.7601.17586
    FileVersion:      6.1.7601.17586 (win7sp1_gdr.110324-1501)
    FileDescription:  Default Hub Driver for USB
    LegalCopyright:   © Microsoft Corporation. All rights reserved.
Best Regards,
Frederik.
My System SpecsSystem Spec
07 Jul 2012   #3

Windows 7 Home Premium 64bit
 
 

Thank you for the welcome. This forum is wonderfully useful.

I'm in the process of reinstalling my graphics driver, but my computer is having trouble due to "compatible graphic driver hardware not found". I'm inquiring on the NVIDIA website about it.

As for the 2nd/3rd party drivers, my lack of computer skills bleeds through. I'm having trouble identifying which drivers I can safely uninstall from the Device Manager. I can't identify any of my usb devices in the tabs and don't know which to focus on. The closest thing I understand to be a 'usb list' is the Universal Serial Bus Controller tab but nothing recognizable (to me) is listed there. Also, I have several usb devices I use frequently, including an mp3 player, several flash drives, an external hard drive (a desktop hdd in an external case, to be specific) and the normal HID. Any suggestions on what I should be looking for or focusing on?
My System SpecsSystem Spec
.


08 Jul 2012   #4

Microsoft Windows 7 Ultimate: x64 (SP1)
 
 

Quote   Quote: Originally Posted by Roar View Post
I'm in the process of reinstalling my graphics driver, but my computer is having trouble due to "compatible graphic driver hardware not found". I'm inquiring on the NVIDIA website about it.
This is the one you should be downloading. Not sure if you did so.

Quote:
As for the 2nd/3rd party drivers, my lack of computer skills bleeds through. I'm having trouble identifying which drivers I can safely uninstall from the Device Manager. I can't identify any of my usb devices in the tabs and don't know which to focus on. The closest thing I understand to be a 'usb list' is the Universal Serial Bus Controller tab but nothing recognizable (to me) is listed there. Also, I have several usb devices I use frequently, including an mp3 player, several flash drives, an external hard drive (a desktop hdd in an external case, to be specific) and the normal HID. Any suggestions on what I should be looking for or focusing on?
I'm sorry, I should have been less difficult to explain. Can you take a snapshot of all the drop-downs in Device Manager that has something to USB to do with. Go to , search 'snipping tool', select the area with USB related stuff.

Best Regards,
Frederik.
My System SpecsSystem Spec
08 Jul 2012   #5

Windows 7 Home Premium 64bit
 
 

That is the exact file I downloaded, twice. NVIDIA is working with me to clear it up.

No worries about the clarity of your instructions, I'm simply too uninformed about computers and paranoid to make assumptions about what I can fiddle with on my new computer without damaging it.

The snapshot of my Device Manager is attached.

Thanks for the continued help Frederik!
My System SpecsSystem Spec
09 Jul 2012   #6

Microsoft Windows 7 Ultimate: x64 (SP1)
 
 

Hello again Roar and thank you very much for the capture!

These are the ones you should troubleshoot.

Attachment 220552
  1. Right click the Device
  2. Go to Properties
  3. Make your way to the Driver-tab
  4. Uninstall the Driver.

It's very important that you don't uninstall the device, but the driver.
When you're finished, reboot Windows and let it download them.

Best Regards,
Frederik
My System SpecsSystem Spec
11 Jul 2012   #7

Windows 7 Home Premium 64bit
 
 

Hello Frederik,

I'm just posting again to let you know that the problem seems to be solved. I uninstalled the suggested drivers and reinstalled the appropriate graphics card (NVIDIA prompted me to download a different driver that is working well) and I haven't received any BSODs since then. Hopefully all is well.

Thank you very much for the help! I appreciate the attention and patience you've given me.

Cheers,
Roar
My System SpecsSystem Spec
12 Jul 2012   #8

Microsoft Windows 7 Ultimate: x64 (SP1)
 
 

Amazing! I appreciate our cooperation Roar, you said you lacked in computer skills- but you didn't gave up. Plus one for all of that!

Return if the BSODs will proceed, but for now you can mark the thread as 'Solved', pressing the little green button.

Best Regards,
Frederik.
My System SpecsSystem Spec
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