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Windows 7: BSOD - IRQ NOT LESS OR EQUAL - ntoskrnl.exe

07 Jul 2012   #1
Nerdbox

Win 7 x64 Ultimate
 
 
BSOD - IRQ NOT LESS OR EQUAL - ntoskrnl.exe

Hello

I've been getting this bluescreen error sometimes when watching videos and I can also get it every time I try to install a specific game (it plays music in the background when installing) when clicking the next button after inputting the serial. I think this has something to do with the drivers but am not sure which one. I have updated all of the drivers I can from the Asus page a few months ago. I have checked for newer ones but I can't find any on the manufacturer's page.

Laptop Model: Asus N53JQ-XR1
The OS is Win 7x64 OEM.
The system is about 2 years old.
The OS has not been reinstalled.

Is there anything else you need to know?

Thanks!


My System SpecsSystem Spec
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07 Jul 2012   #2
JaidynM

Windows 7 Ultimate x64/Windows 8 Consumer Preview x64/Ubuntu 11.04
 
 

You have avast! installed, is that correct? At least to test, uninstall it and install MSE (Microsoft Security Essentials) instead as your five latest dumps point to avast! as the cause of the crash.
Microsoft Security Essentials - Free Antivirus for Windows
My System SpecsSystem Spec
07 Jul 2012   #3
Nerdbox

Win 7 x64 Ultimate
 
 

I actually disabled some of the realtime shield features and I was able to install the game that would crash at the same place everytime I tried. I like avast but I will definitely be looking to other AV solutions.

I consider this issue solved.

Could you please send me in the right direction with a link or two to show me how you were able to figure out it was avast? I used WhoCrashed.exe to look into it and I didn't see Avast mentioned. I must have been looking the the wrong place.

Thanks!
My System SpecsSystem Spec
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08 Jul 2012   #4
JaidynM

Windows 7 Ultimate x64/Windows 8 Consumer Preview x64/Ubuntu 11.04
 
 

I use WinDbg in conjunction with a debugging tool made by jcgriff2 and niemiro. The dumps point toward a driver associated with avast! which is why I suspected it.

If you want a bit more instruction on how to analyse a dump file, have a read through the following tutorial.
How I Debug Blue Screen Crashes
My System SpecsSystem Spec
08 Jul 2012   #5
Nerdbox

Win 7 x64 Ultimate
 
 

excellent! Thanks for your advice

cheers
My System SpecsSystem Spec
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 BSOD - IRQ NOT LESS OR EQUAL - ntoskrnl.exe




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