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Windows 7: Computer randomly shuts down during WoW and during stand-by


07 Jul 2012   #1

Windows 7 Ultimate x64
 
 
Computer randomly shuts down during WoW and during stand-by

Hello,
This is my first post on this forum so pardon my title or if I miss to post any needed information. My computer randomly crashes when Iím playing WoW or when itís been turned on for about half an hour and not doing anything (computer sleep settings are all on Ďneverí). I have also noticed that WoW lags like no tomorrow and I never had any lag issues since this problem. In event viewer I can see three main errors:
Source: PNRPSvc
Event ID: 102
The Peer Name Resolution Protocol cloud did not start because the creation of the default identity failed with error code: 0x80630801.

&

Source: Kernel-Processor-Power
Event ID: 35
Task: (2)
Performance power management features on processor 1 in group 0 are disabled due to a firmware problem. Check with the computer manufacturer for updated firmware.

&

Source: Kernel-Processor-Power
Event ID: 41
Task: (63)
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.


My System:
Processor: Intel i7-940 LGA 1166 2.93GHz x4
Motherboard: EVGA x58 3x SLI 132-BL-E758
Graphic Card: EVGA 9800GTX+ w/ 1GB
Hard Drive(s): Kingston HyperX 120GB SSD SH100S3B
Segate 500GB Sata 7200rpm (x3)
Ram: OCZ HP DDR3 2GBx3 (OCZ3G1600LV6GK)
Power Supply: PowerColor 600W (PG-600AS-80+/12F2)
Case: Antec P280 Silent

*Note: I have recently replace the power supply but that was a few months ago and I just started getting this problem.

My System SpecsSystem Spec
.

08 Jul 2012   #2
Microsoft MVP

 
 

Let's start with these reports even though you're not reporting BSOD's: http://www.sevenforums.com/crashes-d...tructions.html

Then, I'd have to check the version of your BIOS (due to the second error).
Here's a link to the eVGA page for your mobo: EVGA Download Center
You can find the latest BIOS versions there.

BE VERY, VERY CAREFUL if you decide to flash your BIOS. You can easily damage your motherboard if you do anything improperly - there is no margin for error here!!! Read the directions fully and print them out for use when doing the actual flash. Do it at a time that there's least likely to be power problems, keep children and small animals away from the system during the flash, and sit on your hands! Even an errant key press at the wrong time has the potential to cause problems!

While waiting for a reply to the uploaded reports, please open the case and point a house fan into it (on high).
If this lessens the frequency of the shutdowns, then you've identified an overheating problem. Let us know the results of using the fan so we can figure out which direction to take this.
My System SpecsSystem Spec
11 Jul 2012   #3

Windows 7 Ultimate x64
 
 

I don't think that it has to do with my BIOS, I did open up the case and set up a fan in front of it and this seem to stop the issue of it shutting down and improved my performance. Does this me that the CPU fan is not providing sufficient air and I should replace it? It is summer after all.
My System SpecsSystem Spec
.


12 Jul 2012   #4
Microsoft MVP

 
 

It most likely means that something is overheating.
Try this free temp monitor to see if you can pin it down: HWiNFO, HWiNFO32 & HWiNFO64 - Hardware Information and Analysis Tools

There are multiple components that may be overheating. The first things to check are:
- that there's free airflow to all the components
- that there's no dirt/dust blocking any of the coolers
- that all the fans are working (case, CPU, video, etc)
My System SpecsSystem Spec
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 Computer randomly shuts down during WoW and during stand-by




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