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Windows 7: BSOD + error "BUGCODE_USB_DRIVER"


07 Jul 2012   #1

Windows 7 Home Premium 64bit
 
 
BSOD + error "BUGCODE_USB_DRIVER"

I've been having problems with my laptop lately. I've been getting this error, it craches randomly and later on it crashed saying it was an "BUGCODE_USB_DRIVER".

I put my Windows_NT6_BSOD_jcgriff2 folder & the PERFMON HTML file in the "Files.zip" attached.

I was wondering if there was anyone that could help me fix this situation that i'm in. I'm a video editor & 3D artist so i need my computer to be working perfectly.


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA800631E4E0
BCP2: FFFFF88010B5A1A4
BCP3: FFFFFFFFC000009A
BCP4: 0000000000000004
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\070512-12246-01.dmp
C:\Users\BACK OFF\AppData\Local\Temp\WER-18423-0.sysdata.xml

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I got this the second time:


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: a
BCP1: 0000000000000005
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF800032979D3
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\070712-27190-01.dmp
C:\Users\BACK OFF\AppData\Local\Temp\WER-35474-0.sysdata.xml

My System SpecsSystem Spec
.

08 Jul 2012   #2

Windows 7 Ultimate x64/Windows 8 Consumer Preview x64/Ubuntu 11.04
 
 

I see you have an SSD installed. SSD drivers are a common cause of BSOD's, in particular Crucial M4's with outdated firmware. Make sure that the following is up to date:

Quote   Quote: Originally Posted by writhziden View Post
  • SSD Firmware
  • BIOS Version
  • Chipset Drivers
  • Hard disk controller drivers/SATA drivers
  • Marvell IDE ATA/ATAPI controllers (older drivers for these are especially problematic)
You have AVG installed, is that correct? At least to test, uninstall it and install MSE (Microsoft Security Essentials) instead as your five latest dumps point to avast! as the cause of the crash.
Microsoft Security Essentials - Free Antivirus for Windows
My System SpecsSystem Spec
Reply

 BSOD + error "BUGCODE_USB_DRIVER"




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