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Windows 7: Windows 7 - Crashes when shutting down (freezes and blue screens)

08 Jul 2012   #1

Windows 7 Professional 64 bit
 
 
Windows 7 - Crashes when shutting down (freezes and blue screens)

I have windows 7 professional 64 bit and it won't shut down by itself. It will only freeze at the shut down screen or restart.

This is a new computer and for reference, I have uploaded the MSINFO file. Please help! Thanks so much!

My System SpecsSystem Spec
.

08 Jul 2012   #2

Windows 7 Professional 64 bit
 
 

As a follow-up, it runs perfectly normally, this just happens when I shut if down. Could it be one of the drivers?
My System SpecsSystem Spec
08 Jul 2012   #3

Windows 7 Home Premium 64 Bit
 
 

Could be. Please follow the http://www.sevenforums.com/crashes-d...tructions.html to help us help you.
My System SpecsSystem Spec
.


08 Jul 2012   #4

Windows 7 Professional 64 bit
 
 

Thanks Writhziden. I have attached the files and also posted my specs below:

OS Name Microsoft Windows 7 Professional
Version 6.1.7601 Service Pack 1 Build 7601
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Manufacturer Gigabyte Technology Co., Ltd.
System Type x64-based PC
Processor Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz, 3901 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. F5, 3/9/2012

It is a 1-week old PC (installed OS a week ago), and I installed the OS by downloading it from Microsoft and installing it using a bootable CD.
My System SpecsSystem Spec
08 Jul 2012   #5

Windows 7 Professional 64 bit
 
 

Not sure if the attachment went through but here it is.
My System SpecsSystem Spec
09 Jul 2012   #6

Windows 7 Home Premium 64 Bit
 
 

Device Concerns:
[codeAtheros AR5BWB222 Wireless Network Adapter PCI\VEN_168C&DEV_0034&SUBSYS_662111AD&REV_01\4&256F5A3A&0&00E3 This device is disabled.
High Definition Audio Device HDAUDIO\FUNC_01&VEN_8086&DEV_2806&SUBSYS_80860101&REV_1000\4&36B8CB0&0&0301 This device is disabled.[/code]
Were you aware of the above? If so, please explain your troubleshooting steps.

Software Concerns:
Security Software: ??? Make sure to install security software. I recommend either of these:
After installing your security software, update it, and then run full scans today with each program. Report back the results of the scans.


Code:
Start Menu\Programs\GIGABYTE\ET6
Recommend removing your Gigabyte utilities through Start Menu -> Control Panel -> Uninstall a program. They can provide software interfaces with the hardware for overclocking, and even when the overclock is not enabled, that interface can cause instability. They are also not needed for the system to function properly and may reduce system resources.

Analysis:
Crashes point to xhcdrv.sys, which is ??? VIA USB 3.0 Driver perhaps? Having trouble finding information on the device. Update/re-install it if you know what it is.

If you need help, please fill in your system specs in your profile and not in a post in this thread: System Info - See Your System Specs
My System SpecsSystem Spec
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 Windows 7 - Crashes when shutting down (freezes and blue screens)




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