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Windows 7: BSOD with no Dump Files being generated, happens in Firefox, and BF3


08 Jul 2012   #1

Windows 7 Ultimate x64
 
 
BSOD with no Dump Files being generated, happens in Firefox, and BF3

Hello guys,
I am dealing with several random BSODs for some months (I believe since april or even earlier). I am attaching in this thread all the requested items I found in the "BSOD Posting Instructions" and some pictures I took from the BSODs, grouped together.

I am sorry but I will have to write a lot, so I can provide you guys all the details I have...english is not my primary language, so I apologize before I start (and if I already had made any mistakes in this brief text, I apologize too :P).

These BSODs dont let Windows finish to create a dump file...as you can see in the pictures, it always hangs in the "Initializing disk for crash dump..." and then reboots. Only one time it finished, and it was something related to Ready Boost (which was never used or allowed to be used in the system, so I am considering this as not related to the problem...I already looked for BSODs related to Ready Boost, and it came in no help). So, since the Windows dont make a dump file, I am afraid the dump files collected from your "tool" are not related to this problem. I also believe that the Bluethoot devices listed as problematic in the diagnostic tools are not related to the problem also, since I almost never use any bluethoot device with my PC.
After the system reboots from the BSODs it looks like the BIOS is weird, it usually says that "no operational system was detected", so I have to turn off the PC and then wait some time and turn it on again, and usually this makes the BIOS "see" the Windows again (sometimes I have to unplug the power cable and wait until all the LEDs are off). Just a couple of times the messages were different, like "The CPU could not be overclocked" opening another BIOS screen from American Megatrends.

These BSODs usually started just after I opened Firefox...my Firefox is with a little problem at the first start up...it starts to consume 25% of my CPU and hangs...I have to kill the firefox process and then open it back again to use it (the second time it loads fine)...if I didnt I would have gotten an BSOD in just a few seconds. This happened in a few other programs too, but randomly, first the process hangs, then the entire system and then the BSOD cames. Almost all the BSODs had no usefull data on them as you can see in the pictures.
But since Firefox is a memory hog and some times I got KERNEL_IN_PAGE_ERROR and KERNEL_IN_MEMORY_ERROR (I dont have that picture I think), I started to believe that the problem may be in the RAM timings, or some other RAM related problem....So I went to my BIOS settings and I saw that the XMP profile was not loaded, so I loaded it and my PC became muuuuuuch more stable! but still with some occasional BSODs :/

Now with these new Ram timings I let firefox consume 25% of my CPU, at the first start of firefox, for minutes, and the system doesn't crash anymore. Also the only 2 times Firefox had set an BSOD it came with a message from Windows before, saying that "Instruction 0x123456 (i dont know the number :P) could not be read" and then it crashed explorer.exe and then the computer crashed. As I said, it's more stable, but still not "stable".

Sometimes the PC crashes when I am playing Battlefield 3.

I have all the drivers updated, and I am 100% free of malware too...so I am quite lost in here guys! I need your professional help...I am a Computer Engineering student, so I am used with computers and hard tasks, but this one is driving me nuts!

I really don't want to re-install my Windows, I changed some folders places to save space (temp folders, documents, pictures, movies and desktop point to my 1TB hard drive, while the 60GB SSD handles Windows) and configuring it all again + back-up + re-install all my programs is going to be a huuuuuuuge problem...

I appreciate all the help you guys can give me, and I thank it in advance!

Answering the "BSOD Posting Instructions":
Windows 7 Ultimate x64 (and also the original OS installed on the system), retail version,
the hardware was upgraded, so the new parts are 1 year old and the "old" parts 2 years old.
The OS was neve re-intalled, and its about 1 year old.

All my hardware configuration is updated in my Forum profile

EDIT: I forgot to add...the BSODs happens a lot when I have VMWare running too!

My System SpecsSystem Spec
.

08 Jul 2012   #2

Windows 7 Home Premium 64 Bit
 
 

Your crash reports indicate a possible problem with your Windows installation. Please follow the Windows Genuine and Activation Issue Posting Instructions. Post the results in your next post; do not start a new thread.
Quote   Quote: Originally Posted by Brink
NOTE: The MGADIAG report does not contain any sensitive or personal information, and is best posted un-edited for us to be able to help.

7. Select (highlight) all of the MGADiag report that you just pasted, and click on the code box # toolbar icon to wrap the report in a code box when posted. (see screenshot below)

Attachment 220478
My System SpecsSystem Spec
08 Jul 2012   #3

Windows 7 Ultimate x64
 
 

This wont expose my product key and give me problems with piracy?
EDIT: Never mind...i just saw that the sensitive data are protected with '*' marks...
My System SpecsSystem Spec
.


08 Jul 2012   #4

Windows 7 Ultimate x64
 
 

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-DTVT3-CFT99-P6TH3
Windows Product Key Hash: eyErvRJbss4+Z1iaLZHiAZ0scDQ=
Windows Product ID: 00426-068-0404247-86929
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {7ADF7BF4-C1D4-43EB-BE8E-69582114A8A5}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120503-2030
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{7ADF7BF4-C1D4-43EB-BE8E-69582114A8A5}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-P6TH3</PKey><PID>00426-068-0404247-86929</PID><PIDType>5</PIDType><SID>S-1-5-21-780275605-1286793281-2097365574</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>3203</Version><SMBIOSVersion major="2" minor="6"/><Date>20120221000000.000000+000</Date></BIOS><HWID>E6623807018400FE</HWID><UserLCID>0416</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>E. South America Standard Time(GMT-03:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: a0cde89c-3304-4157-b61c-c8ad785d1fad
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00172-068-040424-00-1046-7601.0000-2102011
Installation ID: 019085955324188282056531387866885734665221703062742875
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: P6TH3
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 09/07/2012 01:19:39

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 5:2:2012 02:18
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: PAAAAAIAAgABAAIAAQACAAAABQABAAEAHKIQlBA9TjQaXXzpoCNWNyQ73oiUiP8i33N8Z+Y2coq+QS5z

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            ALASKA        A M I
  FACP            ALASKA        A M I
  HPET            ALASKA        A M I
  MCFG            ALASKA        A M I
  SSDT            SataRe        SataTabl
  SSDT            SataRe        SataTabl
  SSDT            SataRe        SataTabl
  BGRT            ALASKA        A M I
My System SpecsSystem Spec
08 Jul 2012   #5

Windows 7 Home Premium 64 Bit
 
 

Your key is in line with some keys that were sold through auction sites and are not genuine. You should check that your Windows is definitely genuine. Genuine Microsoft Software

Description of the update for Windows Activation Technologies


After running those, please copy and paste the MGADiag report again inside the code box.
My System SpecsSystem Spec
09 Jul 2012   #6

Windows 7 Ultimate x64
 
 

I got my windows copy from a friend how bought several windows licenses (and other microsoft softwares) in the Microsoft Technet! I am pretty sure it is genuine, since I saw when he generated the key in the Technet Website.
I always downloaded the Windows updates...so how can it be not genuine?
If someone stole my key, how may I get a proof that I own this key?

Anyways, how could this generate a BSOD?
My System SpecsSystem Spec
09 Jul 2012   #7

Windows 7 Ultimate x64
 
 

I just runned it and got a:
"Because Windows installed on your PC is genuine, enjoy the security, reliability and protection it provides."
And the second link said the package was already installed in my PC
I will post the MGADiag report in a couple minutes ; )
My System SpecsSystem Spec
09 Jul 2012   #8

Windows 7 Ultimate x64
 
 

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-DTVT3-CFT99-P6TH3
Windows Product Key Hash: eyErvRJbss4+Z1iaLZHiAZ0scDQ=
Windows Product ID: 00426-068-0404247-86929
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {7ADF7BF4-C1D4-43EB-BE8E-69582114A8A5}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120503-2030
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{7ADF7BF4-C1D4-43EB-BE8E-69582114A8A5}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-P6TH3</PKey><PID>00426-068-0404247-86929</PID><PIDType>5</PIDType><SID>S-1-5-21-780275605-1286793281-2097365574</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>3203</Version><SMBIOSVersion major="2" minor="6"/><Date>20120221000000.000000+000</Date></BIOS><HWID>E6623807018400FE</HWID><UserLCID>0416</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>E. South America Standard Time(GMT-03:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: a0cde89c-3304-4157-b61c-c8ad785d1fad
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00172-068-040424-00-1046-7601.0000-2102011
Installation ID: 019085955324188282056531387866885734665221703062742875
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: P6TH3
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 09/07/2012 03:52:47

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 7:9:2012 03:47
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: PAAAAAIAAgABAAIAAQACAAAABQABAAEAHKIQlBA9TjQaXXzpoCNWNyQ73oiUiP8i33N8Z+Y2coq+QS5z

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            ALASKA        A M I
  FACP            ALASKA        A M I
  HPET            ALASKA        A M I
  MCFG            ALASKA        A M I
  SSDT            SataRe        SataTabl
  SSDT            SataRe        SataTabl
  SSDT            SataRe        SataTabl
  BGRT            ALASKA        A M I
My System SpecsSystem Spec
09 Jul 2012   #9

Windows 7 Home Premium 64 Bit
 
 

Non-Genuine Windows contains security leaks and also cannot be properly updated which may result in instabilities and blue screen crashes.

Glad to see everything is fine. I just found out yesterday about that line of possible sold licenses that were not legitimate, so I wanted to make sure you were not a victim. Sorry for the runaround, but I really was trying to look out for your best interests.


Also, the crash you received back in May pointed to a faulty Windows installation. The above rules out a non-genuine copy as the problem there. We should do some SSD troubleshooting as your problems are familiar to me due to that hardware.

SSD Troubleshooting:
  • Make sure the following are up to date:
    • SSD firmware
    • BIOS Version
    • Chipset Drivers
    • Hard disk controller drivers/SATA drivers
    • If you have a Marvell IDE ATA/ATAPI device, make sure the drivers are up to date from the Intel site or Marvell site and not from your motherboard/vendor support site.

  • Try doing a power cycle of the SSD. The following steps should be carried out and take ~1 hour to complete.
    1. Power off the system.
    2. Remove all power supplies (ac adapter then battery for laptop, ac adapter for desktop)
    3. Hold down the power button for 30 seconds to close the circuit and drain all components of power.
    4. Reconnect all power supplies (battery then ac adapter for laptop, ac adapter for desktop)
    5. Turn on the system and enter the BIOS (see your manual for the steps to enter the BIOS)
    6. Let the computer remain in the BIOS for 20 minutes.
    7. Follow steps 1-3 and physically remove the SSD from the system by disconnecting the cables for a desktop or disconnecting the drive from the junction for a laptop.
    8. Leave the drive disconnected for 30 seconds to let all power drain from it.
    9. Replace the drive connection(s) and then do steps 4-8 again.
    10. Repeat steps 1-4.
    11. Start your computer normally and run Windows.

    The above steps were a result of: Why did my SSD "disappear" from my system? - Crucial Community

    While that may not be your drive, a power cycle should be the same on all SSD drives. See how the system responds after the SSD power cycle.
My System SpecsSystem Spec
09 Jul 2012   #10

Windows 7 Ultimate x64
 
 

Thanks for your concerning, it really scared me to have a not genuine Windows, if I had to buy it again, so to make things work, it was going to be revolting.
I will do the Power Cycle as soon as I can, I was suspecting the SSD too, since the Windows is intalled on it, and the disappearance of the OS after the crash, pointed to a problem in the SSD. I already checked and the Firmware is out of date, but I will have to do a full clone backup of the drive before updating it, so it may take me some time to do it, but I expect to do it still today....if it is the SSD, so it sucks...it wasnt cheap, and I looked for one of the best in the market...emerging technology has its risk I guess...
My System SpecsSystem Spec
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 BSOD with no Dump Files being generated, happens in Firefox, and BF3




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