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#1
ASUS Laptop won't Boot Up (in any mode)
My sons laptop won't boot up (only 6 weeks old). When it tries to boot up a screen pops up that says the computer did not shut down properly and do we want to start-up in safe mode. It has three safe mode options and a start-up in normal mode. We have tried start-up in all possible modes at this point and in all cases it will not get past the Windows logo...just stays on a black screen after the windows logo is shown. We have had the store where we bought it run a diagnostic and they say hardware is fine so must be operating system. Can anyone help me understand if there is an override or way we can restart the operating system?