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Windows 7: Bugcheck blue screen


08 Jul 2012   #1

Microsoft Community Contributor Award Recipient

MS Windows 7 Professional 64-bit SP1
 
 
Bugcheck blue screen

Can someone have a look over this for me, its bluescreened twice now while gamming.

Specs or filled out below, if you need any more info just ask.

Thanks in advance

My System SpecsSystem Spec
.

08 Jul 2012   #2

Microsoft Windows 7 Ultimate: x64 (SP1)
 
 

Hello Anthony, it's not everyday we see active SF'ers here at our sub-forum!

BSOD Analyse

Concerns
  • Running processes
    • Audiodg.exe's information is not available (n/a), which makes me wonder. I see you're using Realtek, so I'd recommend you to do a clean install of it, using the tutorial I'll post.
  • Direct-X was mentioned in the dump, though there weren't any Graphic driver references which is quite rare. To be on the safe side, download Direct-X below and afterwards follow the tutorial below on doing a secure clean install on your Graphic driver.
Realtek Clean-install

i) Make your way to Realtek - Downloads
ii) Uninstall the Realtek driver you currently have and all its extensions
iii) Download Driver Sweeper
iv) Get to safe mode (without network) and search for Driver Sweeper in your
v) Select all the Network Realtek components and analyse them
vi) Clean them, head into Windows without internet and install the driver you downloaded previously
Nvidia Clean-install

i) Make your way to Nvidia Drivers - Download NVIDIA Drivers and download the latest driver for your card, save it to your desktop for instance.
ii) Uninstall the Graphic driver you currently have and all its extensions (do not reboot yet)
iii) Download Driver Sweeper
iv) Get to safe mode (without network) and search for Driver Sweeper in your
v) Select all the Nvidia components and analyse them
vi) Clean them, head into Windows without internet and install the driver you downloaded previously.

Memory // RAM // Test


Looking at your bugcheck it's likely that a memory corruption event was triggered. Though a driver could be causing the memory to be borked, but we're usually suggesting a memory test before moving forward. Do a scan with Memtest86+. Memtest is a scanner that'll check your sticks for errors.

warning   Warning
Note that the below instructions may break your WARRANTY rules. If you're unsure check manuals, separated warranty papers, stickers on computer for secure permission.

To ensure that we'll know if it's the slots on the motherboard that's broken, or the sticks itself - we have a little procedure we'll recommend. Remove 1 stick, scan the other with Memtest in the current slot. After 7 passes, move the stick to another slot and scan, and so on and so forth until you've scanned all the sticks, and all the slots, one by one.

Memtest86+ - Advanced Memory Diagnostic Tool
Summary

Code:
MEMORY_MANAGEMENT (1a)
    # Any other values for parameter 1 must be individually examined.
Arguments:
Arg1: 0000000000041201, The subtype of the bugcheck.
Arg2: fffff68000036198
Arg3: df200000cb62e867
Arg4: fffffa80094e34e0
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003.  This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG.  This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG.  This will let us see why this breakpoint is
happening.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff88004820cf7, The address that the exception occurred at
Arg3: fffff880071fe568, Exception Record Address
Arg4: fffff880071fddc0, Context Record Address
Device Manager // Last troubleshoot

Click Start | Search for 'devmgmt.msc' | Expand all the dropdowns
| Look for

Report if there's any.

Best Regards,
Frederik.
My System SpecsSystem Spec
08 Jul 2012   #3

Microsoft Community Contributor Award Recipient

MS Windows 7 Professional 64-bit SP1
 
 

Well that's weired in my quest to fix the issue, I just updated all those files, before I posted here. DirectX Realtek Audio driver and my nvidia gfx driver....

Oh Well, I will do a Clean Install of those drivers etc, see what happens.

Thanks very much for your time Frederik

Take Care
My System SpecsSystem Spec
.


08 Jul 2012   #4

Microsoft Windows 7 Ultimate: x64 (SP1)
 
 

You're welcome Anthony!

Take your time and return when you have your results.

Best Regards,
Frederik.
My System SpecsSystem Spec
09 Jul 2012   #5

Microsoft Community Contributor Award Recipient

MS Windows 7 Professional 64-bit SP1
 
 

Thanks Frede, Just an update. I have done a clean install of the OS and still getting the errors, I have narrowed it down to either the memory or the SSD.

Time to test the hardware which I was trying to avoid

Thanks again for your time Frede, I owe you one
My System SpecsSystem Spec
09 Jul 2012   #6

Microsoft Windows 7 Ultimate: x64 (SP1)
 
 

Oh alright. Did you get any errors on the Memtest86+?
Also make sure that your SSD firmware is up-to-date. It's usually causing BSODs.

Best Regards,
Frederik.
My System SpecsSystem Spec
09 Jul 2012   #7

MS Windows 7 Ultimate SP1 64-bit
 
 

Anthony,

Have you tried booting into SAFE MODE? Yes/No

Your problem is not necessarily hardware.

Be sure and once again:
Blue Screen of Death (BSOD) Posting Instructions
My System SpecsSystem Spec
09 Jul 2012   #8

Microsoft Windows 7 Ultimate: x64 (SP1)
 
 

You might be able to enter safe mode as karlsnooks said. 3rd party driver might bug your Windows. It's definitely worth trying a scan with Malwarebytes to ensure that either worms, or malware ain't causing your computer to crash.

malwarebytes.org

Thank you for updating us!

Best Regards,
Frederik.
My System SpecsSystem Spec
09 Jul 2012   #9

Microsoft Community Contributor Award Recipient

MS Windows 7 Professional 64-bit SP1
 
 

Thanks guys for your input, I just pulled a stick of 4gb of memory and so far so good, everything seems to be a bit more responsive, Just played a game without a hictch!! Will keep testing though. I will test again with that 4gb I just pulled, just to be sure it is that stick of ram.

Thanks again guys
My System SpecsSystem Spec
09 Jul 2012   #10

Microsoft Windows 7 Ultimate: x64 (SP1)
 
 

You're certainly welcome Anthony!

Good call on the troubleshooting step you did, sometimes it might only be one single stick.

Best Regards,
Frederik.
My System SpecsSystem Spec
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