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Windows 7: BSOD While surfing the web on dual Screens BCCode: 1e

09 Jul 2012   #1

Windows 7 Home Premium 64-bit
BSOD While surfing the web on dual Screens BCCode: 1e

I have been getting BSOD While surfing the web on dual Screens . I have my computer hooked up to a Samsung monitor and a Vizio tv, I'll put Youtube on one screen and check my email, facebook on the other. But now every so often when i switch between screens I get BSOD. This is really the only time it happens.

BCP2: FFFFF80003AB632F
BCP3: 0000000000000000
BCP4: 000000007EFA0000
OS Version: 6_1_7601
Service Pack: 1_0

Os: Windows 7 Home Prem. 64-bit OEM
Age of System and OS install: ~2.5years
GPU: 1 year

My System SpecsSystem Spec

09 Jul 2012   #2

Windows 7 Home Premium 64 Bit

Software Concerns:
You have both Norton Security Suite and Microsoft Security Essentials installed. Please choose one or the other but not both. Having two realtime antivirus programs can cause conflicts due to both accessing the same system resources simultaneously.

Crashes have a variety of BugCheck codes. That may indicate a hardware concern, or it may be due to the realtime antivirus software conflicts. Take care of the above first and see if it provides more stability.
My System SpecsSystem Spec
10 Jul 2012   #3

Windows 7 Home Premium 64-bit

I have removed one the softwares last night and so far no issues. I'll give it another couple of days to see, but if not happens I'll mark it as solved. Thank you for looking into it.
My System SpecsSystem Spec

11 Jul 2012   #4

Windows 7 Home Premium 64 Bit

You're welcome. Look forward to finding out how things are going in a couple days.
My System SpecsSystem Spec
12 Jul 2012   #5

Windows 7 Home Premium 64-bit

I hit solved and about 10 mins later i got BSOD. Again while having two windows open of Chrome, one on each srceen. I was hoping it was the two software thing.
My System SpecsSystem Spec
13 Jul 2012   #6

Windows 7 Home Premium 64 Bit

Your most recent crashes have all been the same. All point to a driver or hardware issue. I did note that your wireless network adapter driver is out of date. Update the driver from HP Support & Drivers | United States and see if the system is more stable. If that does not work, run Driver Verifier:
To run Driver Verifier, do the following:
a. Backup your system and user files
b. Create a system restore point
c. If you do not have a Windows 7 DVD, Create a system repair disc
d. In Windows 7:
  • Click the Start Menu
  • Type verifier in Search programs and files (do not hit enter)
  • Right click verifier and click Run as administrator
  • Put a tick in Create custom settings (for code developers) and click next
  • Put a tick in Select individual settings from a full list and click next
  • Set up the individual settings as in the image and click next
    Attachment 221349
  • Put a tick in Select driver names from a list
  • Put a tick next to all non-Microsoft drivers.
  • Click Finish.
  • Restart your computer.

If Windows cannot start in normal mode with driver verifier running, start in safe mode. If it cannot start in safe mode or normal mode, restore the system restore point using System Restore OPTION TWO.

If you are unable to start Windows with all drivers being verified or if the blue screen crashes fail to create .dmp files, run them in groups of 5 or 10 until you find a group that causes blue screen crashes and stores the blue screen .dmp files.
The idea with Verifier is to cause the system to crash, so do the things you normally do that cause crashes. After you have a few crashes, upload the crash reports for us to take a look and try to find patterns.

When you are ready to disable Verifier: Start Menu -> All Programs -> Accessories -> Right click Command Prompt -> Run as administrator -> Type the following command and then Enter:
verifier /reset
-> Restart your computer.[/LIST]
My System SpecsSystem Spec
13 Jul 2012   #7

Windows 7 Home Premium 64-bit

Alright I looked for updates for the wireless driver both through HP support and Device Manager, couldn't find any new drivers for it.

I also did the backup system and files AND Thats where I got a new BSOD I got three in total of what looked like the same type. the first one was right when i started the backup process and the other two about 20-30 mins after it started backing. Don't kno if it finished. (I try backing up files in two different hard-drives)

I did the Verifier but no crashes hapen when i restarted my PC. Windows boot it up with no issue. I ran it as administrator.

Now what.
My System SpecsSystem Spec
13 Jul 2012   #8

Windows 7 Home Premium 64 Bit

Leave Verifier enabled for 24-36 hours. At that time (preferably 36 hours), upload your new reports again following the
My System SpecsSystem Spec
14 Jul 2012   #9

Windows 7 Home Premium 64-bit

these are the BSOD i got when Doing the backup system and files, forgot to attach on last post.

and while doing the Verifier do I leave the PC Idle or is it ok to use normally.
My System SpecsSystem Spec
14 Jul 2012   #10

Windows 7 Home Premium 64 Bit

Use the PC normally. In my post giving the Verifier instructions, I mentioned that you should try to do the steps that normally cause crashes. If crashes are random, then it is best to do your normal routine and let them occur that way.

By the way, I will analyze the crashes that occurred during backup after the Verifier steps are accomplished. I do not want to throw too many steps at you at once.
My System SpecsSystem Spec

 BSOD While surfing the web on dual Screens BCCode: 1e

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