Freezing and twice a Blue Screen

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  1. Kakennedy2011
    Posts : 14
    Windows 7 home premium 32
       New #1

    Freezing and twice a Blue Screen


    I am really lost on what has happen to my laptop. All out of the blue! This is what I got sent when comp restarted

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: d1
    BCP1: FFFF88800393D101
    BCP2: 0000000000000002
    BCP3: 0000000000000001
    BCP4: FFFFF880010C85BE
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\071012-34881-01.dmp
    C:\Users\Kimmie\AppData\Local\Temp\WER-593771-0.sysdata.xml

    Read our privacy statement online:
    http://go.microsoft.com/fwlink/?link...8&clcid=0x0409

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt


    Any advice????



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    ~Kakennedy2011~
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  3. Kakennedy2011
    Posts : 14
    Windows 7 home premium 32
    Thread Starter
       New #2

    I have downloaded ParetoLogic...
    But nothing wants to run fully!
    Analyzing b4 Defrag took hours! Never did finish....I saw the files changing while searching but the bar moved maybe half a centimeter in 3.5 hours.


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  4. usasma
    Posts : 5,705
    Win7 x64 + x86
       New #3

    Run this (if possible) to get some information for us: https://www.sevenforums.com/crashes-d...tructions.html

    Start with these free, bootable diagnostics: Initial Hardware Diagnostics
    Post back with the results.
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  6. Kakennedy2011
    Posts : 14
    Windows 7 home premium 32
    Thread Starter
       New #4

    I just got home. I am going to try shortly.....


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  7. Kakennedy2011
    Posts : 14
    Windows 7 home premium 32
    Thread Starter
       New #5

    I tried...got to the web page....
    Went to start menu like it said.
    Tried to type in what it said...
    Start menu froze but the google chrome still worked... Then it shut down went to the blue screen....



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  8. Kakennedy2011
    Posts : 14
    Windows 7 home premium 32
    Thread Starter
       New #6

    Still having issues! Really need some play by play help! I have run CCleaner, Cenhancer, and Malware!
    Found BitDeffender needed to be programmed. What do I do?!?!?!


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  10. usasma
    Posts : 5,705
    Win7 x64 + x86
       New #7

    Did you find any viruses? If so, post over in the Security Forums for some more expert assistance.

    Try this:
    Boot to Safe Mode with Networking. To do this, rapidly tap the F8 key just before the Windows splash screen comes up. Then select "Safe Mode with Networking" and see if you can follow the previous instructions.
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  11. Kakennedy2011
    Posts : 14
    Windows 7 home premium 32
    Thread Starter
       New #8

    Thank You!!! Trying now...
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  12. Kakennedy2011
    Posts : 14
    Windows 7 home premium 32
    Thread Starter
       New #9

    This is what I found....
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  13. Kakennedy2011
    Posts : 14
    Windows 7 home premium 32
    Thread Starter
       New #10

    Got Bit defender to run a full scan.
    Said these were problems:

    cookie.rub
    cookie,doubleclick
    cookie.rub
    cookie.2o7

    But my reasearch says it's not a virus
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