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Windows 7: BSOD 3-4 times/day


10 Jul 2012   #1

 
 
BSOD 3-4 times/day

Hi, I have a laptop with a company image that is installed on over 700 laptops throughout the company so I can verify that the image is sound.

Is Windows 7 . . .
- x86 (32-bit)
- Company Image
- less than 1 year old laptop (Lenovo x220)

It is bluescreening almost every couple of days or so.

I have enabled driver verifier and it has not blue screeened so far.

My System SpecsSystem Spec
.

10 Jul 2012   #2

Windows 7 Home Premium 64 Bit
 
 

Software Concerns:
Windows 7: Consumer security software providers does not list Sophos. Is it required by your company that you use it for security?

Spybot Search and Destroy is not the best malware/spyware utility. Take a look at Good and Free system security combination. for better options.

Analysis:
All your crashes were network related. I suspect the above are contributing to the crashes. Crashes directly blame:
Code:
Start Menu\Programs\Check Point VPN-1 SecureClient

3rd Party Drivers:
The drivers in red are either partially responsible for your crashes or directly blamed.
Code:
dwvkbd.sys Wed Apr 11 15:23:28 2007 (461D51D0)
omdrv.sys Thu Oct 18 00:38:08 2007 (4716FF50)
vnasc.sys Wed Oct 15 09:56:59 2008 (48F612CB)
RimSerial.sys Mon Nov 24 10:02:13 2008 (492ADE15)
vpn.sys Mon Dec 8 05:20:49 2008 (493D1121)
intelppm.sys Mon Jul 13 17:11:03 2009 (4A5BBF07)
fw.sys Thu Dec 10 10:18:46 2009 (4B212D76)
amdxata.sys Fri Mar 19 10:19:01 2010 (4BA3A3F5)
smiif32.sys Mon Sep 6 22:38:35 2010 (4C85C1CB)
skmscan.sys Thu Sep 16 14:13:15 2010 (4C927A5B)
HECI.sys Tue Oct 19 17:33:38 2010 (4CBE2AD2)
PHCORE.SYS Thu Nov 25 23:12:18 2010 (4CEF4FC2)
5U877.sys Fri Mar 4 02:14:32 2011 (4D70AD78)
risdxc86.sys Wed Mar 23 01:27:47 2011 (4D89A0F3)
ApsHM86.sys Tue Mar 29 03:49:34 2011 (4D91AB2E)
Apsx86.sys Tue Mar 29 03:57:54 2011 (4D91AD22)
iaStor.sys Fri May 20 10:40:27 2011 (4DD6997B)
savonaccess.sys Fri Aug 19 08:25:21 2011 (4E4E7251)
IntcDAud.sys Tue Aug 23 07:11:49 2011 (4E53A715)
CHDRT32.sys Mon Oct 3 13:45:48 2011 (4E8A10EC)
AMPPAL.sys Wed Oct 19 15:18:35 2011 (4E9F3EAB)
DozeHDD.sys Mon Oct 24 04:10:06 2011 (4EA5397E)
NETwNs32.sys Mon Oct 31 16:56:26 2011 (4EAF279A)
Tppwr32v.sys Mon Nov 28 21:06:46 2011 (4ED45A56)
SynTP.sys Fri Dec 23 13:25:49 2011 (4EF4E3CD)
psadd.sys Mon Dec 26 18:08:48 2011 (4EF91AA0)
igdkmd32.sys Tue Jan 10 15:18:31 2012 (4F0CB937)
e1c6232.sys Wed Jan 11 13:28:54 2012 (4F0DF106)
ibmpmdrv.sys Tue Feb 28 23:02:05 2012 (4F4DBF5D)
dwvkbd.sys - DameWare Virtual Keyboard Driver
omdrv.sys
vnasc.sys
RimSerial.sys
vpn.sys
intelppm.sys
fw.sys
amdxata.sys
smiif32.sys
skmscan.sys
HECI.sys
PHCORE.SYS
5U877.sys
risdxc86.sys
ApsHM86.sys
Apsx86.sys
iaStor.sys
savonaccess.sys
IntcDAud.sys
CHDRT32.sys
AMPPAL.sys
DozeHDD.sys
NETwNs32.sys
Tppwr32v.sys
SynTP.sys
psadd.sys
igdkmd32.sys
e1c6232.sys
ibmpmdrv.sys
My System SpecsSystem Spec
10 Jul 2012   #3

 
 

Sophos is a company requirement unfortunately so no way I can remove this.Spybot has now been removed.


I will uninstall checkpoint and re-install a newer version which should get around the issue.

Now I am interested to see where in the files you found that "Start Menu\Programs\Check Point VPN-1 SecureClient was causing the issue and how you knew that the checkpoint drivers were causing the issue ( Because they are older than 2009)?

Many Thanks you've hopefully just saved me alot of work!
My System SpecsSystem Spec
.


10 Jul 2012   #4

Windows 7 Home Premium 64 Bit
 
 

Code:
--------------------------------------------
--------------------START-------------------
--------------------------------------------
Loading Dump File [D:\Kingston\BSODDmpFiles\thomas159\062712-18798-01.dmp]

Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x86 compatible

System Uptime: 0 days 0:10:01.331

BugCheck A, {0, 2, 1, 82c84853}

*** WARNING: Unable to verify timestamp for fw.sys

*** ERROR: Module load completed but symbols could not be loaded for fw.sys

Probably caused by : fw.sys ( fw+8be59 )

IRQL_NOT_LESS_OR_EQUAL (a)

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  System

STACK_TEXT:  
8e8770d0 82c84853 badb0d00 00000002 8e87713c nt!KiTrap0E+0x2cf
8e87714c 89802f1b 00000000 8613f9e6 00000036 nt!memcpy+0x33
FAILURE_BUCKET_ID:  0xA_fw+8be59

--------------------------------------------
---------------------END--------------------
--------------------------------------------
The above is an outtake from the WinDbg analysis. It provides information about what the probable cause of your crash was. Nearly all of the crashes were the same, but some blamed your Intel network driver (not likely given it is up to date) or a network driver that comes with Windows (also not likely unless you have a corrupted Windows install). I looked at those that had a clear 3rd party cause, and your Checkpoint software was always to blame when the other two were not.

Just realized fw.sys does not show up in the Carrona DRT, but it is Checkpoint related based on a Google search.
My System SpecsSystem Spec
12 Jul 2012   #5

 
 

Hey,

Right so I have removed the checkpoint software and upgraded it. The laptop has just bluescreened again and I am at a bit of a loss to what is causing this.

I have just removed the dameware keyboard drive as this may also be causing an issue.

I have attached the minidump and the rest of the info was attached in a previous post.

I am at a loss as to why this is still happening. If anyone can please assist it would be much appreciated.
My System SpecsSystem Spec
13 Jul 2012   #6

Windows 7 Home Premium 64 Bit
 
 

Crashes are still network related.

Re-Install Network Adapter Drivers:
Re-install all network adapter drivers. You will find them listed under Network adapters in Device Manager.


To fully re-install a driver, use the following steps.
  1. First, download the latest driver. Then do the next steps.
  2. Click Start Menu
  3. Right Click My Computer/Computer
  4. Click Manage
  5. Click Device Manager from the list on the left
  6. Find the device you are trying to uninstall by expanding the appropriate set of devices
  7. Right click the device
  8. Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
  9. Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
  10. Restart your computer only if Windows asks you to.
  11. Install the latest driver for the device.

Alternatively:
  1. Login as an adminstrative user.
  2. First, download the latest driver. Then do the next steps.
  3. Click Start Menu
  4. Click Control Panel
  5. Click Hardware and Sound
  6. Click Device Manager (the last link under Devices and Printers)
  7. Find the device you are trying to uninstall by expanding the appropriate set of devices
  8. Right click the device
  9. Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
  10. Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
  11. Restart your computer only if Windows asks you to.
  12. Install the latest driver for the device.

Re-Install Sophos Security Software (If Possible):
Do you at least have the option to uninstall Sophos and then install it again? If so, do so. If not, ask your IT department to help you do so. You may want to ask the IT department to help you do so anyway so you are sure it is removed properly; most antivirus programs require special steps to be removed safely so remnants do not remain to cause conflicts later.

Remove the Checkpoint Software Completely to Test:
If the above does not resolve your problems, consider removing the Checkpoint software completely for a few days to test whether the problems then stop.
My System SpecsSystem Spec
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 BSOD 3-4 times/day




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