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Windows 7: BSOD while launching Grand Chase

10 Jul 2012   #1
SirTony

Windows 7 Home Premium 64bit
 
 
BSOD while launching Grand Chase

Every time I start up Grand Chase, I get the blue screen. The patcher appears fine. It then goes to the game guard. After a little while, my computer gets the blue screen. I have also noticed that my League of Legends patcher is unable to patch, but it does not cause a blue screen. After restart it shows this in the problem details:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: f4
BCP1: 0000000000000003
BCP2: FFFFFA8006D0E060
BCP3: FFFFFA8006D0E340
BCP4: FFFFF800031D7510
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\071012-51168-01.dmp
C:\Users\Tony\AppData\Local\Temp\WER-104520-0.sysdata.xml

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My System SpecsSystem Spec
.
10 Jul 2012   #2
funtimeerror

Windows 7 Ultimate x64
 
 

looks like GameGuard's npggNT64.des file is the possible culprit

Code:
Event[162]:
  Log Name: Application
  Source: Application Error
  Date: 2012-07-10T18:43:31.000
  Event ID: 1000
  Task: Application Crashing Events
  Level: Error
  Opcode: Info
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: TONY-PC
  Description: 
Faulting application name: wininit.exe, version: 6.1.7600.16385, time stamp: 0x4a5bc8c4
Faulting module name: npggNT64.des, version: 2011.10.10.1, time stamp: 0x4e924fe6
Exception code: 0xc0000005
Fault offset: 0x0000000000031e00
Faulting process id: 0x220
Faulting application start time: 0x01cd5f04ed82dc52
Faulting application path: C:\Windows\system32\wininit.exe
Faulting module path: c:\sg interactive\grand chase\GameGuard\npggNT64.des
Report Id: d1679207-caf9-11e1-a8ed-c80aa975f27f

Code:
1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

CRITICAL_OBJECT_TERMINATION (f4)
A process or thread crucial to system operation has unexpectedly exited or been
terminated.
Several processes and threads are necessary for the operation of the
system; when they are terminated (for any reason), the system can no
longer function.
Arguments:
Arg1: 0000000000000003, Process
Arg2: fffffa8006a633e0, Terminating object
Arg3: fffffa8006a636c0, Process image file name
Arg4: fffff80003193510, Explanatory message (ascii)

Debugging Details:
------------------


PROCESS_OBJECT: fffffa8006a633e0

DEBUG_FLR_IMAGE_TIMESTAMP:  0

MODULE_NAME: wininit

FAULTING_MODULE: 0000000000000000 

PROCESS_NAME:  WerFault.exe

BUGCHECK_STR:  0xF4_WerFault.exe

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff8000321b892 to fffff80002e941c0

STACK_TEXT:  
fffff880`037cfac8 fffff800`0321b892 : 00000000`000000f4 00000000`00000003 fffffa80`06a633e0 fffffa80`06a636c0 : nt!KeBugCheckEx
fffff880`037cfad0 fffff800`031c7e8b : ffffffff`ffffffff fffffa80`028822e0 fffffa80`06a633e0 fffffa80`02f4c060 : nt!PspCatchCriticalBreak+0x92
fffff880`037cfb10 fffff800`03146f74 : ffffffff`ffffffff 00000000`00000001 fffffa80`06a633e0 00000000`00000008 : nt! ?? ::NNGAKEGL::`string'+0x176d6
fffff880`037cfb60 fffff800`02e93453 : fffffa80`06a633e0 fffff880`000000ff fffffa80`028822e0 00000000`00000000 : nt!NtTerminateProcess+0xf4
fffff880`037cfbe0 00000000`76d015da : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`0016d2d8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x76d015da


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

IMAGE_NAME:  wininit.exe

FAILURE_BUCKET_ID:  X64_0xF4_WerFault.exe_IMAGE_wininit.exe

BUCKET_ID:  X64_0xF4_WerFault.exe_IMAGE_wininit.exe

Followup: MachineOwner
---------
does your other application that uses gameguard have the same version of that npggNT64.des file?
My System SpecsSystem Spec
11 Jul 2012   #3
SirTony

Windows 7 Home Premium 64bit
 
 

The other application does not use gameguard. It doesn't cause a blue screen.
My System SpecsSystem Spec
.

11 Jul 2012   #4
funtimeerror

Windows 7 Ultimate x64
 
 

Try renaming the gameguard folder to gameguard_old and then kick off the patcher. It should download the latest gameguard files for you.
My System SpecsSystem Spec
11 Jul 2012   #5
SirTony

Windows 7 Home Premium 64bit
 
 

I think the problem may be my aVast antivirus, because other people with avast have had the same problem. Let me investigate and I'll get back to you.

Well now that avast is uninstalled, the blue screen no longer occurs, but the game doesn't work :P

I think I can take it from here.
My System SpecsSystem Spec
11 Jul 2012   #6
writhziden

Windows 7 Home Premium 64 Bit
 
 

Alright, but if you find you have problems, let us know, and we can provide assistance.

Also, please post back if you are able to solve all problems, and you may mark the thread solved at that time.
My System SpecsSystem Spec
14 Jul 2012   #7
SirTony

Windows 7 Home Premium 64bit
 
 

The problem has been solved. I believe it had something to do with the new avast antivirus deleting a bunch of registry files for the League of Legends patcher. It must've had some problem with Grand Chase. I'm using a different antivirus and I've reinstalled the games. Everything works fine now. Thanks for the concern guys!
My System SpecsSystem Spec
14 Jul 2012   #8
writhziden

Windows 7 Home Premium 64 Bit
 
 

Great news! Nice work tracking it down!
My System SpecsSystem Spec
19 Jul 2012   #9
Hatsune

Georgia
 
 

Quote   Quote: Originally Posted by SirTony View Post
The problem has been solved. I believe it had something to do with the new avast antivirus deleting a bunch of registry files for the League of Legends patcher. It must've had some problem with Grand Chase. I'm using a different antivirus and I've reinstalled the games. Everything works fine now. Thanks for the concern guys!
I'm having the same issues you were, i had a feeling myself that it may be my Avast, so what virus protection are you using now?
My System SpecsSystem Spec
19 Jul 2012   #10
writhziden

Windows 7 Home Premium 64 Bit
 
 

Most of the gurus here use Microsoft Security Essentials: Microsoft Security Essentials - Free Antivirus for Windows

It has a low footprint and is known not to cause issues with Windows 7.
My System SpecsSystem Spec
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 BSOD while launching Grand Chase




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