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Windows 7: Second BSOD in a week with new win7 64 installation

11 Jul 2012   #1
bulmer

Windows 7 Professional 64 bit sp1
 
 
Second BSOD in a week with new win7 64 installation

Just wondering if someone could help me pinpoint the reason for my BSOD's as it is a brand new installation with very few programmes installed. Everything is working properly (or so I thought) with no issues in Device Manager..Attachment 220935


My System SpecsSystem Spec
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11 Jul 2012   #2
Vir Gnarus

Microsoft Community Contributor Award Recipient

Windows 7 64-bit
 
 

Looks like your USB may be involved, probably your bluetooth. Best thing to do is to immediately go to Dell website and update all your drivers, including any firmware and BIOS, as they're all from 2010. If that does not resolve your issue, update/uninstall any software related to your laptop's accelerometer, as I see that's also present (and old), and if it relies on USB, then it could be related to your crashes.

Other than that, I cannot ascertain anything further from just this minidump. However if your system is very new and it's already bugging out, then you can probably bet your bottom dollar you got a defective unit, and you'll have to talk to Dell about getting it serviced or replaced.
My System SpecsSystem Spec
11 Jul 2012   #3
bulmer

Windows 7 Professional 64 bit sp1
 
 

Thanks for that. I do use a Logitech M215 Wireless Mouse, which uses the usb for its transmitter..
I will look at those drivers you mentioned and get back to you if it works out ok. The laptop is actually out of warranty now and I have just reinstalled the OS myself, so its possible I have missed a driver somewhere.Cheers.
My System SpecsSystem Spec
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24 Jul 2012   #4
bulmer

Windows 7 Professional 64 bit sp1
 
 
BSOD again

I am still getting a weekly BSOD. I have followed the instructions , installed the SF Tool and attached the full zip folder. Would anyone be kind enough to have a look at these full details and give me some advice? Its only a matter of time until I lose some valuable data/work here if I can't sort it out.
#One more thing I noted - "IRQL_NOT_LESS_OR_EQUAL" was on the BSOD screen
Cheers.
My System SpecsSystem Spec
25 Jul 2012   #5
Vir Gnarus

Microsoft Community Contributor Award Recipient

Windows 7 64-bit
 
 

There's some register values that don't match up here, which isn't really good at all. Though honestly I don't think I can get very far on this one extra minidump you've provided.

I recommend turning on Driver Verifier. Do not select the following checks: Force Pending I/O Requests, IRP Logging, and Low Resource Sim. Select all other checks. Make sure to restart system after you finish setup. If you experience a boot loop afterwards, go into Safe Mode by pressing F8 prior to Windows logo and disable DV there. Provide us any new crashdumps.

In addition, you'll wanna run Memtest86+ for at least 7 full passes (1 pass is all tests ran once) on your RAM. While I doubt bad RAM is the case here as both crashdumps I see from you (dated 11th and 25th) exhibit the same exact behavior, it's still worth a check. It's also good to verify what USB devices you have connected right now and confirm that all such devices are Windows 7 compatible (or at least have updated drivers that are such). Also make sure you are using 64-bit versions of drivers, as sometimes - despite Windows' valiant effort with WOW64 - 32-bit drivers can crack on in 64-bit environments (provided they even manage to install in the first place). Lastly, concerning your mouse, it's best to check it for any firmware updates.
My System SpecsSystem Spec
27 Jul 2012   #6
bulmer

Windows 7 Professional 64 bit sp1
 
 

Hello again Vir. Bad news from me again i'm afraid. I followed all your steps. Rams fine. Ran verifier for over 24 hours and then had another BSOD just a few minutes ago.This time however the BSOD screen seemed to lock up at the point where it said "Initialising disk for crash dump", I waited for over 10 minutes and then did a reset. I don't know if it made a proper dump. Could you please advise if I need to do it again?
My System SpecsSystem Spec
27 Jul 2012   #7
Vir Gnarus

Microsoft Community Contributor Award Recipient

Windows 7 64-bit
 
 

That happens when something went wrong with disk I/O in where it's locked up and could not properly write to the disk. Any disk drivers themselves should not really be the culprit because they use a backup of them just in case the originals get tampered/corrupted. Rather there may be some filter driver (like antivirus software) that's impeding on the process, or the disk itself is just plain bad.

This can also occur if you do not have enough space on the Windows partition to write the crashdump, or you have the minimum size of the paging file set to be too small. Make sure that the paging file is set to at least the size of your RAM. In addition, there's a hardcoded check in Windows 7 that makes sure there's at least 32GB of free disk space on the partition. If it does not pass this check, you most likely will not get a crashdump written. This may be remedied by setting your crashdumps to be small memory dumps (minidumps), which you can do by typing "advanced system settings" in start menu then clicking the Settings button under (Startup and Recovery). However, I would recommend being able to create kernel dumps as a kernel dump will provide us a lot more info to the minidumps, which are awfully restricted.

Your best bet right now is to leave DV on and just continue to experience crashes and hopefully one of them makes a crashdump. If that can't be, then the best you can do is write down from the BSOD the driver it blames (if present), the bugcheck code, and the arguments (4 hex numbers in parentheses) it mentions.

Lastly, have you updated all your drivers and any firmware from the Dell website? Also, what AV/antispyware software do you have?
My System SpecsSystem Spec
27 Jul 2012   #8
bulmer

Windows 7 Professional 64 bit sp1
 
 

Thanks again Vir.
After last nights bsod I did three things.
1.I updated my Accelerometer driver to a much newer version and even though it wasn't strictly for my model it seems to be working (actually it has now removed a warning in 'Solve PC Issues' about the current driver not being compatible with this version of windows..).
2.I was given an Intel download link to update my RST (which i've been looking for for ages) and updated that.
3.Here is the step I undertook which is the most hopeful. I uninstalled Microsoft Security Essentials. In the first hour alone, after the last bsod, five "Session "Microsoft Security Client OOBE" stopped due to the following error: 0xC000000D" errors were registered in Event Viewer. Those errors have been plaguing me during this whole sorry mess actually.
My SSD (128gb) is actually split into 2 partitions , C-OS-60gb and E-data-60gb. C does indeed only have 29 gb free left on it and could be the reason I didn't get a dump last time. I suppose I could increase the size of C if you think that would be best.
My System SpecsSystem Spec
27 Jul 2012   #9
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

Your partition sizes are fine.

To adequately advise you, I need following:

Update your SevenForums System Specs
User CP (located on the top menu bar) |
Your Profile | Edit System Spec
(left-hand column)

To gather info, use Speccy (my favorite) or SIW or System Info

In the System Manufacturer Block, enter:
Manufacturer and Model and
ADD the word laptop, desktop, netbook or tablet.
For example:
Toshiba Satellite L305D notebook.

Provide full windows version info, for example:
MS Windows 7 Ultimate SP1 64-bit

Use the “Other Info” block for Optical Reader,
Mouse, touchpad, wifi adapter, speakers, monitor, etc

Scroll down and click on SAVE CHANGES.

You will find that in Speccy, you can select info from the display
using your mouse/touchpad and then paste that info into your specs.

SIW is a marvelous program, but the free version does not offer
this capability.

========================================================
========================================================
After that, then:

Install CCleaner:
CCleaner - PC Optimization and Cleaning - Free Download

list of STARTUP PROGRAMS

CCleaner | Tools
icon | Startup button | Windows tab |
click on Save to text file button (bottom right side) |
accept Startup.txt as file name | SAVE button

list of SCHEDULED TASKS

CCleaner | Tools
icon | Startup button | Scheduled Tasks tab |
click on Save to text file button (bottom right side) |
enter Scheduled Tasks as File name | Save button

List of INSTALLED PROGRAMS

CCleaner | Tools
icon | Uninstall button |
click on Save to text file button (bottom right side) |
accept install.txt as File name | Save button


UPLOAD, as an attachment, the startup.txt file
UPLOAD, as an attachment, the Scheduled Tasks.txt file
UPLOAD, as an attachment, the install.txt file.

HOW TO UPLOAD
Post a File or Screenshot in Seven Forums

=======================================
Looking forward to the info,
karl
My System SpecsSystem Spec
27 Jul 2012   #10
bulmer

Windows 7 Professional 64 bit sp1
 
 

Thanks karlsnooks. Here are the details you asked for and thanks for looking into it for me.Attachment 223551
My System SpecsSystem Spec
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 Second BSOD in a week with new win7 64 installation




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