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Windows 7: BSOD Driver_Power_State_Failure on Dell XPS 15 L502x

13 Jul 2012   #11
usasma
Microsoft MVP

 
 

Nope, in this case the recovery disk is the disk(s) that are used to restore the system to it's original factory state.
You can use the built in recovery partition if you so desire - but that means that you won't be touching the partition tables (most likely), which is one of the places that malware hides.

The latest memory dump is essentially the same as the others - blaming the nVidia graphics driver.
If I had to guess, I'd suspect a hardware problem with the video card first - but that entails trying another video card to see if the problem goes away. Don't buy one for this test unless you get it from a place that allows returns - that way you can get your money back if the card isn't at fault.

BSOD BUGCHECK SUMMARY

Code:

Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\071212-18876-01.dmp]
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Thu Jul 12 10:10:01.021 2012 (UTC - 4:00)
System Uptime: 0 days 0:54:06.879
BugCheck 9F, {3, fffffa80094d7a10, fffff8000491a3d8, fffffa80077047a0}
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : pci.sys
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_3_nvlddmkm_IMAGE_pci.sys
Bugcheck code 0000009F
Arguments 00000000`00000003 fffffa80`094d7a10 fffff800`0491a3d8 fffffa80`077047a0
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``




My System SpecsSystem Spec
.
13 Jul 2012   #12
TheStormyOne

Windows 7 Home Premium x64
 
 

Ok I've got my disk ready and I think I'm going to go for a clean install if it continues to play up.
Could it really be a hardware issue with the graphics card if it's still performing the same whilst playing games and I've never experienced a blue screen whilst playing games?
Thanks.
My System SpecsSystem Spec
13 Jul 2012   #13
usasma
Microsoft MVP

 
 

Yes it could still be a video issue - it all depends on what portion of the card is broken. It may be an area that isn't stressed by games.

That being said, a clean install will likely rule out all 3rd party and Windows issues - leaving you with hardware as the most likely possibility.

So, if the problems continue after the clean install, then next step is to try another video card.
If they don't continue, then you've fixed the problem!

Good luck!
My System SpecsSystem Spec
.

14 Jul 2012   #14
TheStormyOne

Windows 7 Home Premium x64
 
 

I have done the wipe and reinstalled windows.
Going well so far but keeping my fingers crossed.
I was wondering if a BIOS update could help at all?
An whether it is worth doing anyway? I've heard they can be risky buisness.
My System SpecsSystem Spec
14 Jul 2012   #15
usasma
Microsoft MVP

 
 

Hold off on the BIOS flash.
They're not difficult, but if you make one mistake (even the tiniest one) it'll hose your motherboard!

Fix one thing at a time - then test to see if it worked.
Wait and see if the wipe and reinstall fixed it.
My System SpecsSystem Spec
15 Jul 2012   #16
TheStormyOne

Windows 7 Home Premium x64
 
 

Well the wipe didn't work.
I have a nice shiny clean system but still have the problem.
I guess it is hardware.
How easy is it to change the graphics card on a laptop?
I looked into it a little before and basically everywhere I looked said it was un-doable.
My System SpecsSystem Spec
15 Jul 2012   #17
usasma
Microsoft MVP

 
 

I'm pretty sure that the video card is built into the motherboard - so you'd have to replace the whole motherboard (but check with Dell before buying one).

It's not all that difficult to replace a motherboard in a laptop - but it does require some assembly/disassembly skills. See this post for a description: How to disassemble Dell XPS 15 L502X laptop >> Inside my laptop
My System SpecsSystem Spec
25 Jul 2012   #18
TheStormyOne

Windows 7 Home Premium x64
 
 

I seem to have "fixed" or rather avoided the issue.
I simply switched from Aero back to Basic in the themes bit.
I have had no crashes for well over a day now so fingers crossed it works.
Thanks for all your help.
My System SpecsSystem Spec
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 BSOD Driver_Power_State_Failure on Dell XPS 15 L502x




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