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Windows 7: BSOD on a brand new machine freshly installed windows 7

11 Jul 2012   #1
nuclearz0r

Windows 7 64bit
 
 
BSOD on a brand new machine freshly installed windows 7

hey, bought a new machine as part of my new home studio, installed windows 7 all the hardware drivers which came with it, ran windows update and installed all the recommended packages, since the day after i keep getting around 2-3 bsod's a day and its been a week since. couldnt find any solution on google for the specific msg i get, installed an application called "whocrashed" which shows the crash log and this is what came out, the rest are the same:




On Wed 11/07/2012 20:39:22 GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: iusb3xhc.sys (iusb3xhc+0x2FD97)
Bugcheck code: 0xD1 (0x2C, 0x2, 0x0, 0xFFFFF8800948FD97)
Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
file path: C:\Windows\system32\drivers\iusb3xhc.sys
product: USB 3.0 Device Driver
company: Intel Corporation
description: Intel(R) USB 3.0 eXtensible Host Controller Driver
Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: iusb3xhc.sys (Intel(R) USB 3.0 eXtensible Host Controller Driver, Intel Corporation).
Google query: iusb3xhc.sys Intel Corporation DRIVER_IRQL_NOT_LESS_OR_EQUAL



On Tue 10/07/2012 14:36:04 GMT your computer crashed
crash dump file: C:\Windows\Minidump\071012-7378-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x70040)
Bugcheck code: 0xD1 (0x2C, 0x2, 0x0, 0xFFFFF88008F06D97)
Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.



my machine consists of the following:

processor: Intel 3770k
mobo : Gigabyte z77x-ud5h
memory: g.skill ares 4x4gb 1600mhz
gfx: asus ti 560gtx
ssd: crucial m4
hdd: wd black caviar 2tb

nothing else i could find releavent to list, please assist im deeply fraustrated


My System SpecsSystem Spec
11 Jul 2012   #2
nuclearz0r

Windows 7 64bit
 
 
adding performance check results

eee
My System SpecsSystem Spec
12 Jul 2012   #3
nuclearz0r

Windows 7 64bit
 
 

anyone ?
My System SpecsSystem Spec
12 Jul 2012   #4
writhziden

Windows 7 Home Premium 64 Bit
 
 

If you had not asked, I probably would have seen this sooner. I usually work from the oldest threads to the newest, and yours moved up the list to newest due to the "anyone?"...


Software Concerns:
Recommend removing your Gigabyte utilities through Start Menu -> Control Panel -> Uninstall a program. They can provide software interfaces with the hardware for overclocking, and even when the overclock is not enabled, that interface can cause instability. They are also not needed for the system to function properly and may reduce system resources.

Analysis:
Your crashes appear to be caused by your Virus TI synthesizer and/or other USB devices. Is the synthesizer a USB device?

For the USB problems...
  • Start with USB Driver - General Fix for Problems to resolve the USB issues. Also, USB ports can sometimes enter a safe power state to protect the system from power surges due to USB devices. To reset the USB ports to a nominal power state:
    1. Shut down and turn off the computer.
    2. Unplug the computer from the wall or surge protector (then remove the battery if it is a laptop).
    3. "Remove the computer from any port replicator or docking station, disconnect
      cables to printers or devices such as external monitors, USB memory sticks or SD cards, headset or external speakers, mouse or auxiliary keyboard, turn off WIFI and Bluetooth wireless devices." (Use Hard Reset to Resolve Hardware and Software Issues HP Pavilion dv5000 Notebook PC series - HP Customer Care (United States - English))
    4. Hold down the power button for 30 seconds. This closes the circuit and ensures all
      power from components is drained to clear the software connections between the BIOS
      and hardware and clear any corruption in the temporary memory.
    5. (If it is a laptop, plug the battery back into the laptop and then) Plug the computer back into the wall. Do not reconnect any unnecessary peripherals; monitor, keyboard,
      and mouse should suffice and be the only peripherals reconnected.
    6. Turn it on to reinitialize the software connections between the BIOS and hardware
My System SpecsSystem Spec
13 Jul 2012   #5
nuclearz0r

Windows 7 64bit
 
 

following those instructions: Driver Verifier - Windows 7 & Vista (BSOD-related) - Tech Support Forum
i ran the windows driver verifier, checked all the drivers except the one from microsoft including the virususb.sys file. surprise! system crashed, help! attached the latest 3 dump files.
My System SpecsSystem Spec
13 Jul 2012   #6
writhziden

Windows 7 Home Premium 64 Bit
 
 

Analysis:
All Verifier Enabled crashes were caused by your Virus TI synthesizer. Disable Verifier prior to doing the next steps:
Start Menu -> All Programs -> Accessories -> Right click Command Prompt -> Run as administrator -> Type the following command and then Enter:
verifier /reset
-> Restart your computer.
For the USB problems...
  • Start with USB Driver - General Fix for Problems to resolve the USB issues. Also, USB ports can sometimes enter a safe power state to protect the system from power surges due to USB devices. To reset the USB ports to a nominal power state:
    1. Shut down and turn off the computer.
    2. Unplug the computer from the wall or surge protector (then remove the battery if it is a laptop).
    3. "Remove the computer from any port replicator or docking station, disconnect
      cables to printers or devices such as external monitors, USB memory sticks or SD cards, headset or external speakers, mouse or auxiliary keyboard, turn off WIFI and Bluetooth wireless devices." (Use Hard Reset to Resolve Hardware and Software Issues HP Pavilion dv5000 Notebook PC series - HP Customer Care (United States - English))
    4. Hold down the power button for 30 seconds. This closes the circuit and ensures all
      power from components is drained to clear the software connections between the BIOS
      and hardware and clear any corruption in the temporary memory.
    5. (If it is a laptop, plug the battery back into the laptop and then) Plug the computer back into the wall. Do not reconnect any unnecessary peripherals; monitor, keyboard,
      and mouse should suffice and be the only peripherals reconnected.
    6. Turn it on to reinitialize the software connections between the BIOS and hardware
My System SpecsSystem Spec
13 Jul 2012   #7
nuclearz0r

Windows 7 64bit
 
 

what could be the root problemmaker? in what direction should i continue to investigate the issue? could it be the device itself, or an incompatiblity? most of the crashes pointed to the intel usb driver, buttom line should it check it with both the virus manufacturer support and intel ?
My System SpecsSystem Spec
14 Jul 2012   #8
writhziden

Windows 7 Home Premium 64 Bit
 
 

Have you done the USB troubleshooting steps I gave you? Did you remove the Virus Synthesizer during those steps as recommended within the steps?

You have not provided us with much information as to what steps you have taken so far. If you have done the USB troubleshooting with the Virus Synthesizer removed, then you should remove it completely for a time and see if crashes continue. If they do not, then contact the manufacturer of the Virus Synthesizer device.
My System SpecsSystem Spec
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 BSOD on a brand new machine freshly installed windows 7




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