WIN 7 BSOD: BCCode: 9f


  1. Posts : 1
    Windows 7 Pro 32 bit
       #1

    WIN 7 BSOD: BCCode: 9f


    Hi Folks,

    In the last week, my PC has been experiencing a crash dump every night after I put it into sleep mode before retiring for the evening. Below is the latest BSOD summary report. I have also attached the necessary files as shown in the report for your analyses. Any help would be greatly appreciated! Thanks! /Mandla

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.256.48
    Locale ID: 1033


    Additional information about the problem:
    BCCode: 9f
    BCP1: 00000003
    BCP2: 85566AB0
    BCP3: 82B33AE0
    BCP4: 85BB74B8
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 256_1


    Files that help describe the problem:
    C:\Windows\Minidump\071212-17643-01.dmp
    C:\~\AppData\Local\Temp\WER-160150-0.sysdata.xml
    Last edited by Mandla; 12 Jul 2012 at 12:32.
      My Computer


  2. Posts : 1,314
    Windows 7 64-bit
       #2

    It looks like you forgot to attach the files. It happens.
      My Computer


  3. Posts : 10,200
    MS Windows 7 Ultimate SP1 64-bit
       #3
      My Computer


  4. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #4

    It is difficult to debug with only one .dmp file and the rest of the instructions omitted. Please follow the https://www.sevenforums.com/crashes-d...tructions.html if you want help.
      My Computer


  5. Posts : 1,314
    Windows 7 64-bit
       #5

    About the closest thing I can personally find is the Deterministic Network filter driver for Citrix (or VirtualBox?). The thing is pretty old, like 2008 old (pre-Windows7). You'll definitely wanna see about updating Citrix if it's present on your PC. The driver itself is C:\Windows\system32\DRIVERS\dne2000.sys.

    This isn't a 100% guaranteed analysis. The one that caused the fault was the DNE driver for Citrix, but it may have been given the handbag. Without a kernel dump (MEMORY.DMP in Windows folder) I cannot figure out what the true culprit is. However, given this is a pre-Windows 7 driver, and was not designed for Windows 7 compatibility, I would venture to guess this thing is what's really causing all the problems. The fact that the IRP is currently hung with a status of c00000bb (request is not supported) would definitely give credence to that speculation.

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 9F, {3, 85566ab0, 82b33ae0, 85bb74b8}
    
    Unable to load image \SystemRoot\system32\DRIVERS\dne2000.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for dne2000.sys
    *** ERROR: Module load completed but symbols could not be loaded for dne2000.sys
    TRIAGER: Could not open triage file : C:\Program Files (x86)\Windows Kits\8.0\Debuggers\x64\triage\modclass.ini, error 2
    Probably caused by : ntkrpamp
    
    Followup: MachineOwner
    ---------
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    DRIVER_POWER_STATE_FAILURE (9f)
    A driver has failed to complete a power IRP within a specific time (usually 10 minutes).
    Arguments:
    Arg1: 00000003, A device object has been blocking an Irp for too long a time
    Arg2: 85566ab0, Physical Device Object of the stack
    Arg3: 82b33ae0, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
    Arg4: 85bb74b8, The blocked IRP
    
    Debugging Details:
    ------------------
    
    TRIAGER: Could not open triage file : C:\Program Files (x86)\Windows Kits\8.0\Debuggers\x64\triage\modclass.ini, error 2
    
    DRVPOWERSTATE_SUBCODE:  3
    
    IMAGE_NAME:  ntkrpamp
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  0
    
    FAULTING_MODULE: 95c00000 dne2000
    
    DEVICE_OBJECT: 87629028
    
    DRIVER_OBJECT: 854ca810
    
    IRP_ADDRESS:  85bb74b8
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    BUGCHECK_STR:  0x9F
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  2
    
    STACK_TEXT:  
    82b33a94 82ad2ecf 0000009f 00000003 85566ab0 nt!KeBugCheckEx+0x1e
    82b33b00 82ad2f48 82b33ba0 00000000 82b40380 nt!PopCheckIrpWatchdog+0x1f5
    82b33b38 82a86019 82b4e6e0 00000000 18c59533 nt!PopCheckForIdleness+0x73
    82b33b7c 82a85fbd 82b36d20 82b33ca8 00000001 nt!KiProcessTimerDpcTable+0x50
    82b33c68 82a85e7a 82b36d20 82b33ca8 00000000 nt!KiProcessExpiredTimerList+0x101
    82b33cdc 82a8400e 0003356a 8bf8f030 82b40380 nt!KiTimerExpiration+0x25c
    82b33d20 82a83e38 00000000 0000000e 00000000 nt!KiRetireDpcList+0xcb
    82b33d24 00000000 0000000e 00000000 00000000 nt!KiIdleLoop+0x38
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: ntkrpamp
    
    FAILURE_BUCKET_ID:  0x9F_3_IMAGE_ntkrpamp
    
    BUCKET_ID:  0x9F_3_IMAGE_ntkrpamp
    
    Followup: MachineOwner
    ---------
    0: kd> !irp 85bb74b8 1
    Irp is active with 3 stacks 2 is current (= 0x85bb754c)
     No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
    Flags = 00000000
    ThreadListEntry.Flink = 85bb74c8
    ThreadListEntry.Blink = 85bb74c8
    IoStatus.Status = c00000bb
    IoStatus.Information = 00000000
    RequestorMode = 00000000
    Cancel = 00
    CancelIrql = 0
    ApcEnvironment = 00
    UserIosb = 00000000
    UserEvent = 00000000
    Overlay.AsynchronousParameters.UserApcRoutine = 00000000
    Overlay.AsynchronousParameters.UserApcContext = 00000000
    Overlay.AllocationSize = 00000000 - 00000000
    CancelRoutine = 00000000   
    UserBuffer = 00000000
    &Tail.Overlay.DeviceQueueEntry = 85bb74f8
    Tail.Overlay.Thread = 00000000
    Tail.Overlay.AuxiliaryBuffer = 00000000
    Tail.Overlay.ListEntry.Flink = 85b5d060
    Tail.Overlay.ListEntry.Blink = 82b4e178
    Tail.Overlay.CurrentStackLocation = 85bb754c
    Tail.Overlay.OriginalFileObject = 00000000
    Tail.Apc = 00000000
    Tail.CompletionKey = 00000000
         cmd  flg cl Device   File     Completion-Context
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
    
                Args: 00000000 00000000 00000000 00000000
    >[ 16, 2]   0 e1 87629028 00000000 82d2fd5d-85ab0008 Success Error Cancel pending
               \Driver\DNE    nt!PopSystemIrpCompletion
                Args: 00014400 00000000 00000004 00000002
     [  0, 0]   0  0 00000000 00000000 00000000-85ab0008    
    
                Args: 00000000 00000000 00000000 00000000
    0: kd> !error c00000bb
    Error code: (NTSTATUS) 0xc00000bb (3221225659) - The request is not supported.
      My Computer


 

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