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Windows 7: 2 BSOD within a short amount of time


13 Jul 2012   #1

Windows 7 Home Premium x64
 
 
2 BSOD within a short amount of time

Hi,

Last night I received two BSOD within 30 minutes of each other. The first time it occurred I had a few programs open (some pdfs, photoshop etc.) but I wasn't actively using the computer. I noticed the mouse pointer started to lack and a minute or two later it BSOD'd. I was busy at the time so I didn't catch the error code.

30 minutes later, after a restart and opening some of the same programs, the BSOD re-occurred.

I restarted the computer once more, kept the programs opened to a minimum and everything seemed to be okay.

Both times, after the restart, there was a screen mentioning Acer Ethernet port (I didn't note down the exact wording, sorry) requesting that I insert a boot disk and not allowing me to continue. Not having it, I forced a restart and everything booted normally afterwards.

I attempted a System Restore, but it froze on a black screen with just my cursor visible. I left it overnight and it was still on the same screen so I forced a restart.

I've completed the System report etc. and attached it.

My OS specs are:

Windows 7 Home Premium x64
It is the originally installed OEM software
Service Pack 1 is installed

My computer specs:
Acer Aspire 5732Z
Pentium(R) Dual Core CPU 2.20GHz
4GB RAM

Please let me know if I've missed anything out. Thank you.


My System SpecsSystem Spec
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13 Jul 2012   #2

Windows 7 Home Premium 64 Bit
 
 

Software Concerns:
Code:
Start Menu\Programs\Glary Utilities
Many of us on the forums actually do not recommend automated optimization tools for Windows 7. Windows 7 does a much better job of handling its own optimization than its predecessors did. We especially do not recommend registry cleaning as an "optimization" step because automated registry cleaning causes more harm to the registry than it actually repairs.

In the future, if you need help optimizing Windows 7, please post a thread in Performance & Maintenance - Windows 7 Forums or follow the tutorial enclosed in that forum to Optimize Windows 7.

Analysis:
Crashes point to your Intel storage driver. Your Intel storage drivers are out of date.
  1. Go to Intel® Driver Update Utility,
  2. run the utility,
  3. click on the link for Chipset Family,
  4. scroll down and select Standard Version.
  5. There is a page that loads with information on other Intel drivers for your system including Intel storage drivers. You may have to let it load for 10-15 seconds before it displays your particular drivers link.
  6. Go to that link, download the drivers, and install them.
My System SpecsSystem Spec
13 Jul 2012   #3

Windows 7 Home Premium x64
 
 

Oh, I see. I didn't know that about the optimization tools, thank you for pointing that out. I'll uninstall it immediately.

And thank you for the comprehensive reply! I'll update the drivers now and post again if I get any more issues in the next couple of days.
My System SpecsSystem Spec
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 2 BSOD within a short amount of time




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