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Windows 7: BSOD after restoring from standby


13 Jul 2012   #1

Windows 7 Enterprise Service Pack 1 64-bit
 
 
BSOD after restoring from standby

I got BSOD after I moved the laptop from one docking station to the another.
The laptop was set in the standby mode before moving to the other docking station.
Appreciate any help! Zip file is attached.

Windows 7
System Details
- x64 - OEM - Hardware - Less than 1 year old - What is the age of system (hardware)? - The age of OS installation - 2 Months






















My System SpecsSystem Spec
.

13 Jul 2012   #2

Windows 7 Home Premium 64bit (O.E.M)
 
 

Hello again Nostalgeek!

I don't think this one is going to be a quick fix like your earlier ones. Your new dump file does not point to a driver this time as the other ones did. This new dump points to a DirectX or Graphics card issue.

As DirectX is built into windows, it can indicate file corruption. It could also mean you have graphics card issues.


Please run the sfc /scannow checker to check and repair important system files. Follow option two in this tutorial: SFC /SCANNOW Command - System File Checker. If it reports that Windows Resource Protection did not find any integrity violations, tell me. If it attempts to repair files, attach the CBS.log file to your next post. It is located here C:\Windows\Logs\CBS\CBS.log.


Then, follow the steps for Diagnosing basic problems with DirectX. If that proves unsuccessful and doesn't solve the BSOD's, then try to reinstall your graphics card drivers by following these steps.
  1. Download the drivers you want for your display card(s)
  2. Click Start Menu
  3. Click Control Panel
  4. Click Uninstall a program

For NVIDIA:
  • Uninstall the NVIDIA Graphics Driver (this should uninstall all NVIDIA software and drivers)
  • Restart your computer
  • Make sure NVIDIA 3D Vision Driver, NVIDIA 3D Vision Video Player, NVIDIA HD Audio Driver, and NVIDIA PhysX System Software are not still listed under Uninstall a program through Control Panel
  • If any remain of the above, uninstall one at a time
  • If asked to restart after uninstalling any of the above, do so, and continue uninstalling any remaining NVIDIA items until all are removed

For AMD:
  • Uninstall AMD Catalyst Install Manager if it is listed (this should remove all AMD graphics software and drivers)
  • If AMD Catalyst Install Manager is not listed, use the following method to uninstall the graphics drivers (this applies to on-board graphics, as well):
    1. Click Start Menu
    2. Right Click My Computer/Computer
    3. Click Manage
    4. Click Device Manager from the list on the left
    5. Expand Display adapters
    6. Do the following for each adapter (in case you have multiple display cards)

    • Right click the adapter
    • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
    • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK

If this doesn’t work, try this method:
  1. Login as an administrative user
  2. Click Start Menu
  3. Click Control Panel
  4. Click Hardware and Sound
  5. Click Device Manager (the last link under Devices and Printers)
  6. Expand Display adapters
  7. Do the following for each adapter (in case you have multiple display cards)
    • Right click the adapter
    • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
    • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK

Once the drivers have been uninstalled, reboot your PC. Then install the driver you downloaded earlier once Windows starts. If there are issues, try another version of the driver.

Work through each of these steps and report back after you've completed each one. If you have any questions, feel free to ask
Stephen
My System SpecsSystem Spec
13 Jul 2012   #3

Windows 7 Enterprise Service Pack 1 64-bit
 
 

Hello Tekno venus!

Thanks for your reply. I ran sfc /scannow and it reported that there were no Integrity Violations. I have not able to reproduce the BSOD for last 24 hours or so. Do you still recommend that I proceed with the next steps (DirectX and Driver updates)?

Thanks again!
My System SpecsSystem Spec
.


20 Jul 2012   #4

Windows 7 Home Premium 64bit (O.E.M)
 
 

Hello again,

Sorry for the delay, I'm sure I already responded and I've been away anyway. If the system is stable, don't worry. If you get another, proceed with the graphics steps. It could have just been a one-off.

Stephen
My System SpecsSystem Spec
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 BSOD after restoring from standby




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