Hi, I would like to get some help please. I got my Sony E series laptop with windows 7 on December 23 2010 I sent it back to the person I bought it from in February 2011 because it was not starting I got it back in March 2011 and it worked great. However, when I got ti back he changed a couple things on it, he installed a new cam program (nero) deleted the old one along with the bluetooth software that came with the laptop.
This week I put it to hibernate twice and when I came back to use it I found it had cut off. Upon restarting it I saw it was not shut down properly. Then I decided not to put it to hibernate but to put it to sleep, the same thing happened. A box came up saying to check for solutions I did and I also checked to see what was the problem (see below). Attached also is the result of a program a friend sent to diagnose what went wrong (i think). Thank you in advance.
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 11273
Additional information about the problem:
OS Version: 6_1_7601
Service Pack: 1_0
Files that help describe the problem:
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