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Windows 7: Blue screen when put to hibernate or sleep

13 Jul 2012   #1

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
Blue screen when put to hibernate or sleep

Hi, I would like to get some help please. I got my Sony E series laptop with windows 7 on December 23 2010 I sent it back to the person I bought it from in February 2011 because it was not starting I got it back in March 2011 and it worked great. However, when I got ti back he changed a couple things on it, he installed a new cam program (nero) deleted the old one along with the bluetooth software that came with the laptop.
This week I put it to hibernate twice and when I came back to use it I found it had cut off. Upon restarting it I saw it was not shut down properly. Then I decided not to put it to hibernate but to put it to sleep, the same thing happened. A box came up saying to check for solutions I did and I also checked to see what was the problem (see below). Attached also is the result of a program a friend sent to diagnose what went wrong (i think). Thank you in advance.


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 11273

Additional information about the problem:
BCCode: 9f
BCP1: 0000000000000003
BCP2: FFFFFA8004BB75D0
BCP3: FFFFF8000480A748
BCP4: FFFFFA80064269F0
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\071312-20560-01.dmp
C:\Users\Malvese\AppData\Local\Temp\WER-80184-0.sysdata.xml

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Last edited by Mizerable Caddy; 14 Jul 2012 at 10:29 AM.. Reason: Adding the correct folder for jcgriff2
My System SpecsSystem Spec

14 Jul 2012   #2

Win7 x64 + x86
Southeastern CT, USA
 
 

Unfortunately, you've uploaded the jcgriff2 application and not the reports that it generates.
Please follow the directions here to make sure that the reports are generated properly: http://www.sevenforums.com/crashes-d...tructions.html

No need to redo the perfmon /report - as the uploaded one was done correctly.

If still having difficulties, zip up the contents of C:\Windows\Minidump and upload that with your next post.
My System SpecsSystem Spec
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 Blue screen when put to hibernate or sleep problems?



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