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Windows 7: Blue screen when put to hibernate or sleep

13 Jul 2012   #1

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
Blue screen when put to hibernate or sleep

Hi, I would like to get some help please. I got my Sony E series laptop with windows 7 on December 23 2010 I sent it back to the person I bought it from in February 2011 because it was not starting I got it back in March 2011 and it worked great. However, when I got ti back he changed a couple things on it, he installed a new cam program (nero) deleted the old one along with the bluetooth software that came with the laptop.
This week I put it to hibernate twice and when I came back to use it I found it had cut off. Upon restarting it I saw it was not shut down properly. Then I decided not to put it to hibernate but to put it to sleep, the same thing happened. A box came up saying to check for solutions I did and I also checked to see what was the problem (see below). Attached also is the result of a program a friend sent to diagnose what went wrong (i think). Thank you in advance.


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 11273

Additional information about the problem:
BCCode: 9f
BCP1: 0000000000000003
BCP2: FFFFFA8004BB75D0
BCP3: FFFFF8000480A748
BCP4: FFFFFA80064269F0
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\071312-20560-01.dmp
C:\Users\Malvese\AppData\Local\Temp\WER-80184-0.sysdata.xml

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My System SpecsSystem Spec
.

14 Jul 2012   #2
Microsoft MVP

 
 

Unfortunately, you've uploaded the jcgriff2 application and not the reports that it generates.
Please follow the directions here to make sure that the reports are generated properly: http://www.sevenforums.com/crashes-d...tructions.html

No need to redo the perfmon /report - as the uploaded one was done correctly.

If still having difficulties, zip up the contents of C:\Windows\Minidump and upload that with your next post.
My System SpecsSystem Spec
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 Blue screen when put to hibernate or sleep




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