BSOD started playing games now happens almost anytime (ntoskrnl.exe?)

tintaysangre · 13 Jul 2012

First I got a sudden BSOD and reboot after a couple of hours of playing games. It looked strange as this PC is rather new and it had never happened with higher resourse demanding games.

After that first BSOD it started happening anytime when the PC was running, even not playing. It could be with 10 minutes or 6 hours of being functioning.

The program BlueScreenView says it may be related to ntoskrnl.exe, dxgmms1.sys or nvlddmkm.sys. I did the search for virus with Microsoft Essentials but found nothing. Didn´t get anything either with Malwarebytes Anti-Malware.

Hope someone around here can help me out ?

Thanks.

usasma · 14 Jul 2012

Only one memory dump in the uploaded reports. If you're using a disk cleanup program, please stop while we're troubleshooting.

Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Win7 systems (mostly due to the sptd.sys driver, although I have seen dtsoftbus01.sys blamed on several occasions).
Please uninstall the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration): DuplexSecure - FAQ

Here's a link to a post on some troubleshooting steps for this sort of error: STOP 0x116: VIDEO_TDR_ERROR troubleshooting

If the above steps don't stop the BSOD's, please zip up and upload any new memory dumps with your next post - and we'll see what we can figure out from there.

The following info is just FYI, I've already addressed the issues that I saw in the above paragraphs

- Further info on BSOD error messages available at: http://www.carrona.org/bsodindx.html
- Info on how to troubleshoot BSOD's (DRAFT): http://www.carrona.org/userbsod.html
- How I do it: http://www.carrona.org/howidoit.html

3RD PARTY DRIVERS PRESENT IN THE DUMP FILES

Code:


ALSysIO64.sys        Sat Jul 09 20:27:45 2011 (4E18F201)
AmUStor.SYS          Fri Apr 20 03:05:29 2012 (4F910AB9)
HECIx64.sys          Thu May 03 16:16:16 2012 (4FA2E790)
LPCFilter.sys        Thu Dec 22 20:55:51 2011 (4EF3DFA7)
MpFilter.sys         Fri Mar 09 06:05:26 2012 (4F59E3F6)
MxEFUF64.sys         Thu Oct 20 12:24:05 2011 (4EA04B25)
RTKVHD64.sys         Tue Apr 24 07:42:07 2012 (4F96918F)
Smb_driver_Intel.sys Thu May 24 22:54:38 2012 (4FBEF46E)
amdxata.sys          Fri Mar 19 12:18:18 2010 (4BA3A3CA)
asmthub3.sys         Tue Feb 21 03:54:06 2012 (4F435BAE)
asmtxhci.sys         Tue Feb 21 03:53:58 2012 (4F435BA6)
atksgt.sys           Sat Jun 04 11:22:26 2011 (4DEA4DB2)
btath_a2dp.sys       Mon Feb 14 20:47:47 2011 (4D59DB43)
btath_bus.sys        Thu Jun 24 02:17:43 2010 (4C22F887)
btath_flt.sys        Thu Jun 24 02:17:38 2010 (4C22F882)
btath_hcrp.sys       Tue Jun 29 05:30:43 2010 (4C29BD43)
btath_lwflt.sys      Mon Sep 13 04:26:54 2010 (4C8DE04E)
btath_rcp.sys        Thu Jun 24 02:17:21 2010 (4C22F871)
btfilter.sys         Mon May 21 02:53:55 2012 (4FB9E683)
cpuz135_x64.sys      Wed Sep 21 04:23:41 2011 (4E799F0D)
dump_pciidex.sys     Mon Jul 13 19:19:47 2009 (4A5BC113)
e1c62x64.sys         Thu Mar 15 23:57:28 2012 (4F62BA28)
jraid.sys            Thu May 19 03:55:18 2011 (4DD4CCE6)
lirsgt.sys           Mon Sep 28 11:10:35 2009 (4AC0D1EB)
mbam.sys             Tue Mar 20 12:04:48 2012 (4F68AAA0)
mv91xx.sys           Thu Jan 19 01:52:49 2012 (4F17BDC1)
mvxxmm.sys           Thu Jan 19 01:52:34 2012 (4F17BDB2)
nvhda64v.sys         Mon May 21 09:10:39 2012 (4FBA3ECF)
nvlddmkm.sys         Thu Jun 28 18:58:00 2012 (4FECE178)
sptd.sys             Sat Mar 03 11:45:52 2012 (4F524AC0)
whfltr2k.sys         Wed Sep 16 13:48:59 2009 (4AB1250B)

Code:


Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\071312-18361-01.dmp]
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Fri Jul 13 21:29:45.715 2012 (UTC - 4:00)
System Uptime: 0 days 0:09:35.573
BugCheck 116, {fffffa8007321010, fffff8800fd6a918, ffffffffc000009a, 4}
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+ad0918 )
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys
Bugcheck code 00000116
Arguments fffffa80`07321010 fffff880`0fd6a918 ffffffff`c000009a 00000000`00000004
BiosVersion = 0301
BiosReleaseDate = 09/16/2011
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
CPUID:        "Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3411
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

tintaysangre · 14 Jul 2012

Ok usasma, a thousand thanks for your quick response and help !!!

I will now do the steps you suggest and test to see what happens. Anyway, it surpprises me that you mention Daemon Tools. I had just uninstalled it a while ago as I read some posts about the trouble it may be making.

I also did some unisntall, "driver sweep" and reinstall for my video drivers to see if it helps.

I will post soon after I test the machine today.

Again, many many thanks !

karlsnooks · 14 Jul 2012

Do NOT use Driver Sweeper!

That program causes far more harm than good.

To update a driver,
1. run Windows Update
2. go to the manufacturer's website to look for a newer update. Here I recommend first going to the website of the computer/motherboard manufacturer and only then going to the component manufacturer's website.

Remember the Golden Rule:; If it works, don't fix it!

In other words, just because a driver is newer doesn't mean it is better.

If you are a techie, then you might also want to visit:
Driver Reference Table (DRT)

usasma · 14 Jul 2012

Don't forget that you also have to run the sptd.sys removal tool - as that's one of the things that causes the issues, and it doesn't always come off when you uninstall it.

tintaysangre · 18 Jul 2012

well pals, it happened again after like 5 days of stability!

I was almost sure the problem was gone ! but it happened after many many hours for the system being functioning.

Usasma, I will go ater the DuplexSecure removal tool. Uploading new minidumps so if you could look at them...

Thanks buddies.

usasma · 19 Jul 2012

perfmon /report shows problems with your video card.
Please reinstall the drivers, then start with the free video tests in this link: Additional Hardware Diagnostics
Also, follow the troubleshooting steps here: STOP 0x116: VIDEO_TDR_ERROR troubleshooting

SPTD.sys is still on your system. You must use the DuplexSecure removal tool.

If the above steps don't stop the BSOD's, please zip up and upload any new memory dumps with your next post - and we'll see what we can figure out from there.

The following info is just FYI, I've already addressed the issues that I saw in the above paragraphs

- Further info on BSOD error messages available at: http://www.carrona.org/bsodindx.html
- Info on how to troubleshoot BSOD's (DRAFT): http://www.carrona.org/userbsod.html
- How I do it: http://www.carrona.org/howidoit.html

3RD PARTY DRIVERS PRESENT IN THE DUMP FILES

Code:


ALSysIO64.sys        Sat Jul 09 20:27:45 2011 (4E18F201)
AmUStor.SYS          Fri Apr 20 03:05:29 2012 (4F910AB9)
HECIx64.sys          Thu May 03 16:16:16 2012 (4FA2E790)
LPCFilter.sys        Thu Dec 22 20:55:51 2011 (4EF3DFA7)
MpFilter.sys         Fri Mar 09 06:05:26 2012 (4F59E3F6)
MxEFUF64.sys         Thu Oct 20 12:24:05 2011 (4EA04B25)
RTKVHD64.sys         Tue Apr 24 07:42:07 2012 (4F96918F)
Smb_driver_Intel.sys Thu May 24 22:54:38 2012 (4FBEF46E)
amdxata.sys          Fri Mar 19 12:18:18 2010 (4BA3A3CA)
asmthub3.sys         Tue Feb 21 03:54:06 2012 (4F435BAE)
asmtxhci.sys         Tue Feb 21 03:53:58 2012 (4F435BA6)
atksgt.sys           Sat Jun 04 11:22:26 2011 (4DEA4DB2)
btath_a2dp.sys       Mon Feb 14 20:47:47 2011 (4D59DB43)
btath_bus.sys        Thu Jun 24 02:17:43 2010 (4C22F887)
btath_flt.sys        Thu Jun 24 02:17:38 2010 (4C22F882)
btath_hcrp.sys       Tue Jun 29 05:30:43 2010 (4C29BD43)
btath_lwflt.sys      Mon Sep 13 04:26:54 2010 (4C8DE04E)
btath_rcp.sys        Thu Jun 24 02:17:21 2010 (4C22F871)
btfilter.sys         Mon May 21 02:53:55 2012 (4FB9E683)
cpuz135_x64.sys      Wed Sep 21 04:23:41 2011 (4E799F0D)
dump_pciidex.sys     Mon Jul 13 19:19:47 2009 (4A5BC113)
e1c62x64.sys         Thu Mar 15 23:57:28 2012 (4F62BA28)
jraid.sys            Thu May 19 03:55:18 2011 (4DD4CCE6)
lirsgt.sys           Mon Sep 28 11:10:35 2009 (4AC0D1EB)
mbam.sys             Tue Mar 20 12:04:48 2012 (4F68AAA0)
mv91xx.sys           Thu Jan 19 01:52:49 2012 (4F17BDC1)
mvxxmm.sys           Thu Jan 19 01:52:34 2012 (4F17BDB2)
nvhda64v.sys         Mon May 21 09:10:39 2012 (4FBA3ECF)
nvlddmkm.sys         Thu Jun 28 18:58:00 2012 (4FECE178)
sptd.sys             Sat Mar 03 11:45:52 2012 (4F524AC0)
whfltr2k.sys         Wed Sep 16 13:48:59 2009 (4AB1250B)

Code:


Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\071312-18361-01.dmp]
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Fri Jul 13 21:29:45.715 2012 (UTC - 4:00)
System Uptime: 0 days 0:09:35.573
BugCheck 116, {fffffa8007321010, fffff8800fd6a918, ffffffffc000009a, 4}
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+ad0918 )
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys
Bugcheck code 00000116
Arguments fffffa80`07321010 fffff880`0fd6a918 ffffffff`c000009a 00000000`00000004
BiosVersion = 0301
BiosReleaseDate = 09/16/2011
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
CPUID:        "Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3411
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

tintaysangre · 19 Jul 2012

Ok. I just finally removed sptd. What a hell it was !

I guess the link to DuplexSecure is broken somehow then it doesn´t take you to the files to download or the precise steps to do an effective removal. I am giving you this link that made it happen for me, so anyone that has the problem can use it:

Registry and SPTD problems | DAEMON Pro Help

I will be in touch soon with feedbck of the test runs.

tintaysangre · 19 Jul 2012

Well now it really got weird.

It happens I did reinstall the video drivers, and with the latest ones also. Something else I did was to relocate one of the plugs of my monitor cable to a second slot of my card (it has 3) ...and voilá! It somehow stopped throwing BSODs for a while. I mean, it gets a little more stable, though it still has the problem and shuts off every once in a while.

Could it be then that the other plug fried ?? It is not possible as I keep monitoring the temperatures of the system all the time, even much more when playing high card stress games. I keep them below 70 °C just to keep it safe. I use CoreTemp 1.0 (copyrighted for Alcpu and written by Arthur Liberman) ... I am now wondering if this really is a cheap temp monitor (?!).

Well now I am getting afraid thet the second plug would burn suddenly like the first did !

Could you help me around ? I am uploading new minidumps and PERFMON to see if something has changed.

usasma · 20 Jul 2012

These are video. I strongly suspect your video card - but also have to wonder about your monitor and cable.

BUT, the first step is to stop overclocking. If the BSOD's persist with the overclock removed, then see below.

If one plug is bad, the chances of the other(s) being bad is very great.
Now it's time to try another video card. If you have to purchase one, please purchase it from a place that allows returns (just-in-case you have to return it).

Good luck!
BSOD BUGCHECK SUMMARY

Code:


Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\071912-14882-01.dmp]
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Thu Jul 19 13:16:41.818 2012 (UTC - 4:00)
System Uptime: 0 days 0:11:35.646
BugCheck 116, {fffffa800b78c4e0, fffff8800ff6e1a4, ffffffffc000009a, 4}
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+d431a4 )
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys
Bugcheck code 00000116
Arguments fffffa80`0b78c4e0 fffff880`0ff6e1a4 ffffffff`c000009a 00000000`00000004
BiosVersion = 0301
BiosReleaseDate = 09/16/2011
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
CPUID:        "Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3502
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\071912-75145-01.dmp]
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Thu Jul 19 14:26:38.591 2012 (UTC - 4:00)
System Uptime: 0 days 0:02:09.419
BugCheck 116, {fffffa800aee04e0, fffff8800fe9cae4, ffffffffc000009a, 4}
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+c3bae4 )
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys
Bugcheck code 00000116
Arguments fffffa80`0aee04e0 fffff880`0fe9cae4 ffffffff`c000009a 00000000`00000004
BiosVersion = 0301
BiosReleaseDate = 09/16/2011
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
CPUID:        "Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3502
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``