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Windows 7: Win 7 Hung on Shutdown after adding monitor

14 Jul 2012   #1
gstew

Win 7 Proffesional 64bit
 
 
Win 7 Hung on Shutdown after adding monitor

hi,
I had to force shut down my new build(2 weeks old
). I hooked up a new monitor,plugged in an Oxygen Keyboard(piano) for the first time and tried to plug the keyboard(typing keybaoard ) into a usb port,which for some reason didn't work and then win7 started searching for drivers and couldn't find whatever driver it was looking for. No, problem until I went to run aida64 and it froze on the opening page,I force quit it in task manager then tried to restart and it froze on"windows is shutting down".
After I forced the shutdown by holding down the power button I restarted and everything seems to be cool,aida64 opened up ,programs seem to be responding. here's what the win 7 report said:
roblem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional information about the problem:
BCCode: 1000009f
BCP1: 0000000000000004
BCP2: 0000000000000258
BCP3: FFFFFA8018B84660
BCP4: FFFFF80000B9C3D0
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1
Files that help describe the problem:
C:\Windows\Minidump\071412-18610-01.dmp
C:\Users\Grant\AppData\Local\Temp\WER-28236-0.sysdata.xml
Read our privacy statement online:

here is the zip of my dump file and system health report

Attachment 221419

like I said ,it looks ok but I would like to know if it's my monitor drivers or what,got me a little nervous.any help would be great.

thanks,
G


My System SpecsSystem Spec
.

14 Jul 2012   #2
writhziden

Windows 7 Home Premium 64 Bit
 
 

It appears to be a driver that caused the problem. Please follow the http://www.sevenforums.com/crashes-d...tructions.html if you would like us to determine which driver.
My System SpecsSystem Spec
14 Jul 2012   #3
gstew

Win 7 Proffesional 64bit
 
 

Hi,

Thanks for your help. I thought I did follow the posting instructions,I zipped the dumpfile and system health report together,I just built it 2 weeks ago ,my specs are:
i7 3820,Asrock x79 extreme6,32G Gskill Ares RAM, 2TB Seagate Barracuda 7200 HDD , Win 7 Proffesional 64bit sp1 OEM,EVGA Geforce GTX 460 GPU, Corsair TX 750 PSU.

thanks,
G
My System SpecsSystem Spec
.


14 Jul 2012   #4
writhziden

Windows 7 Home Premium 64 Bit
 
 

Ah, sorry. I completely skipped over the link when I read it the first time. My apologies.


Crash points to your Texas Instruments USB 3.0 Host Drivers. Check for updates. If you cannot find updates, re-install the drivers after downloading them fresh from ASRock > Products > X79 Extreme6/GB. It appears that yours do have an update available, though.
My System SpecsSystem Spec
14 Jul 2012   #5
gstew

Win 7 Proffesional 64bit
 
 

hi,
thanks a lot for helping me out,I really appreciate it! I'll reinstall those drivers.Thanks again.
G
My System SpecsSystem Spec
14 Jul 2012   #6
writhziden

Windows 7 Home Premium 64 Bit
 
 

You're welcome. Let us know if you need help, or post back once you are confident the problem is solved.
My System SpecsSystem Spec
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 Win 7 Hung on Shutdown after adding monitor




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