BSOD on new Sandy Bridge Machine (Help!)

spyder22446688 · 14 Jul 2012

Edit: Given that my problem now appears to be hardware related, it looks like nobody should waste any time evaluating the BSOD data. Thanks, thoughs. Mods, feel free to delete this entire thread. Sorry for the trouble.

Hello,

New forum member here. Help appreciated! Built a new machine for my mother, which started experiencing random BSODs that increased with frequency over time. To fix the problem, I tried a reinstall today, but just got another BSOD with only minimal software installed on the system (CPU/storage/video/network drivers, Windows updates, Microsoft Security Essentials, Firefox, Flash, and a few other programs).

Attached to this post are the zipped BSOD materials, per the site instructions, plus a .dmp file.

The BSOD seems to occur randomly. Examples: when using Firefox, when the screen saver is active, when copying files to a USB thumb drive, etc.

System specs are as follows:

Windows 7 Home Premium x64 OEM (purchased from NewEgg)
Intel Pentium Sandy Bridge G850 at 2.9GHz
4GB DDR3 dual-channel
ASRock Intel H61 motherboard (H61iCafe)
Crucial M4 64GB SSD
400w Antec powersupply

The drivers I used were the most current. My Crucial SSD has been updated to the latest firmware. The motherboard BIOS is current (actually, there is a BIOS update available, but currently only in Japanese).

Hardware testing performed:

Ran MemTest86+ overnight with no errors
Ran a Prime95 torture test for two hours with no errors
HWMonitor reports that all voltages and temperatures are totally nominal.

spyder22446688 · 14 Jul 2012

Well, the system just got a BSOD during the Windows 7 install process. I suspect this indicates a hardware problem, not a software problem.

writhziden · 14 Jul 2012

Do you recall the BugCheck code on the crash during install? That might indicate which hardware.

Also, what happened to the files in your first post?

spyder22446688 · 14 Jul 2012

writhziden said:

Do you recall the BugCheck code on the crash during install? That might indicate which hardware.

Also, what happened to the files in your first post?

I stupidly forgot to record the BugCheck code on the crash during install.

Given that the issue is likely hardware-related, I suspect the files that I uploaded would not be helpful, and deleted them to prevent anyone from wasting time. Do you think they might be helpful? I mean, could they help pinpoint something like a memory error or other hardware fault? If yes, I will re-upload.

Thanks for listening.

writhziden · 14 Jul 2012

It's possible they may help. They are the best source of information currently since you did not record the BugCheck code.

You could try installing again and see if the BugCheck occurs again, too.