Blue screen flash on restart

Hi when checking out my parents laptop, a blue screen appears after i press restart. The laptop appears fine, and restarts normally. No errors occur beyond that point. Just on restart a blue screen flashes, with error codes. I am currently not able to upload the dump file or get the bug check code, but i was wondering if anyone has an idea with why it would be doing that?

When you say "press restart" do you mean: Start Menu -> Shutdown -> Restart?

It is very difficult to say what is causing it without the BugCheck code. There are hundreds of thousands of possible reasons. We really need the crash reports to know the culprit: https://www.sevenforums.com/crashes-d...tructions.html

yes restart completed in that exact manner. Also understood, tomorrow i shall have a full .rar file using seven forums program, nirsoft blue screen dump file, and the health report. I was also researching it before this with the bug check code, and found that others achieved the same code from Norton programs. Not in the same manner as i did, but same code. I used the Norton removal tool, but the problem still existed. Unfortunately i wont have access to that laptop until tomorrow. Not sure, this is based on memory but i think it said something about hdaudbus, or something along the sorts. Thanx for the support, i shall have the rar file up sometime tomorrow, possibly within the next few hours:) love this site.

Sounds good. I should be around tomorrow to check them out sometime during the day. Look forward to seeing the reports. It may be a driver issue related to the HD Audio driver based on the info given if it is accurate. We'll have to see what the reports say, though.

and sorry for third post, but for the startup screen when i pressed check for solutions and ran a windows memory diagnostic screen after restarting and then found no errors-_-

Device Concerns:

Code:

Sftfs	ROOT\LEGACY_SFTFS\0000	This device is not present, is not working properly, or does not have all its drivers installed.

Device is not present, not working properly, or does not have all of - Microsoft Answers may help.

Software Concerns:

Code:

Start Menu\Programs\Advanced SystemCare 5
Start Menu\Programs\Optimizer Pro
Start Menu\Programs\Smart Defrag 2

Before I give my usual warnings about the above software, I have seen Advanced System Care damage so many systems beyond repair that I would advise you clean re-install Windows to remove it: Clean Reinstall - Factory OEM Windows 7. The damage it does is that serious.

• Many of us on the forums actually do not recommend automated optimization tools for Windows 7. Windows 7 does a much better job of handling its own optimization than its predecessors did. We especially do not recommend registry cleaning as an "optimization" step because automated registry cleaning causes more harm to the registry than it actually repairs.
  
  In the future, if you need help optimizing Windows 7, please post a thread in Performance & Maintenance - Windows 7 Forums or follow the tutorial enclosed in that forum to Optimize Windows 7.
  
  
• I personally do not recommend 3rd party defrag tools. I have seen them damage restore points and even cause blue screen crashes. Windows has some nice command line flags for the defrag command that will accomplish the same tasks as 3rd party programs. The -b and -w flags will defrag boot files and the boot registry items as well as compact the data to the center of the disk for faster access.
  defrag c: -b
  defrag -c -v -w
  The first command optimizes boot performance for the Windows drive by defragmenting boot files and boot registry items.
  
  The second command includes all drives on the system through the -c command and optimizes the drives by compacting the data to the center of the disk. Verbose output through the -v option is optional to provide the user with more information about the defrag tasks. The commands have to be run in an Elevated Command Prompt.
  
  For more flags, see Disk Defragmenter - Open and Use.

Analysis:

Your first crash was rather inconclusive. The most recent crash blames avast!. I still suspect both may have been caused by damage due to optimization tools... If you would like to proceed anyway:

1. Remove avast! with the avast! Uninstall Utility | Download aswClear for avast! Removal.
2. Replace with either of these:
   • Microsoft Security Essentials - Free Antivirus for Windows coupled with Malwarebytes. Do not start the free trial of Malwarebytes. Just use the standalone version, update it, and scan your computer once a week with Malwarebytes and with Microsoft Security Essentials.
     
     
   • Good and Free system security combination.

3rd Party Drivers:

The following is for informational purposes only:

Code:

GEARAspiWDM.sys Mon May 18 06:17:04 2009 (4A1151C0)
TVALZFL.sys Fri Jun 19 04:05:44 2009 (4A3B62F8)
pgeffect.sys Mon Jun 22 03:00:11 2009 (4A3F481B)
tos_sps64.sys Tue Jun 23 23:31:09 2009 (4A41BA1D)
thpdrv.sys Sun Jun 28 20:02:56 2009 (4A4820D0)
Thpevm.SYS Mon Jun 29 02:15:37 2009 (4A487829)
rimspe64.sys Wed Jul 1 17:54:49 2009 (4A4BF749)
rixdpe64.sys Sat Jul 4 04:27:00 2009 (4A4F2E74)
FwLnk.sys Mon Jul 6 18:51:41 2009 (4A529C1D)
intelppm.sys Mon Jul 13 17:19:25 2009 (4A5BC0FD)
TVALZ_O.SYS Mon Jul 13 20:19:26 2009 (4A5BEB2E)
risdpe64.sys Tue Jul 28 03:24:10 2009 (4A6EC3BA)
tdcmdpst.sys Thu Jul 30 02:39:35 2009 (4A715C47)
HECIx64.sys Thu Sep 17 13:54:16 2009 (4AB293E8)
iaStor.sys Fri Oct 2 13:58:50 2009 (4AC65B7A)
SynTP.sys Thu Oct 15 20:28:35 2009 (4AD7DA53)
Impcd.sys Mon Oct 26 14:39:41 2009 (4AE6090D)
IntcDAud.sys Fri Oct 30 08:56:33 2009 (4AEAFEA1)
igdkmd64.sys Fri Oct 30 13:23:10 2009 (4AEB3D1E)
RTKVHD64.sys Mon Nov 2 03:44:45 2009 (4AEEB81D)
amdxata.sys Fri Mar 19 10:18:18 2010 (4BA3A3CA)
rtl8192se.sys Mon Apr 26 11:23:06 2010 (4BD5CBFA)
SmartDefragDriver.sys Fri Nov 26 02:29:40 2010 (4CEF7E04)
Rt64win7.sys Fri Jun 10 00:33:15 2011 (4DF1BAAB)
cpuz135_x64.sys Wed Sep 21 02:23:41 2011 (4E799F0D)
Sftvollh.sys Fri Sep 30 10:42:46 2011 (4E85F186)
Sftplaylh.sys Fri Sep 30 10:43:05 2011 (4E85F199)
aswFsBlk.SYS Tue Jul 3 10:13:12 2012 (4FF31A18)
aswMonFlt.sys Tue Jul 3 10:13:24 2012 (4FF31A24)
aswTdi.SYS Tue Jul 3 10:13:33 2012 (4FF31A2D)
aswrdr2.sys Tue Jul 3 10:13:43 2012 (4FF31A37)
aswSP.SYS Tue Jul 3 10:14:23 2012 (4FF31A5F)
aswSnx.SYS Tue Jul 3 10:14:27 2012 (4FF31A63)

GEARAspiWDM.sys
TVALZFL.sys
pgeffect.sys
tos_sps64.sys
thpdrv.sys
Thpevm.SYS
rimspe64.sys
rixdpe64.sys
FwLnk.sys
intelppm.sys
TVALZ_O.SYS
risdpe64.sys
tdcmdpst.sys
HECIx64.sys
iaStor.sys
SynTP.sys
Impcd.sys
IntcDAud.sys
igdkmd64.sys
RTKVHD64.sys
amdxata.sys
rtl8192se.sys
SmartDefragDriver.sys
Rt64win7.sys
cpuz135_x64.sys
Sftvollh.sys
Sftplaylh.sys
aswFsBlk.SYS
aswMonFlt.sys
aswTdi.SYS
aswrdr2.sys
aswSP.SYS
aswSnx.SYS

all right thanx for the info, advanced system care has been on the computer for a while, same goes for smart defrag 2. Now optimizer pro on the other hand was accidentally put on their recently by my dad, so i uninstalled it. I think if it were one of the 2 it could be that one causing problems. I will go check the device under device manager. I will remove avast and replace with mse and malware bytes which is actually what i have on the current computer. Clean install i will lead to if all else fails. Actually i think i will try to find a system restore before the problem occured. thanx for the support.

Actually change in plan, i am going to factory restore it out of box style using the toshiba recovery wizard. I think my parents will be pleased it runs almost as if they 1st bought it, i will remove some bloatware and then will install MSE with malware bytes. Wont use auto tune up programs and just stick with ur commands in the post as well as windows disk cleaner and defragmenter. Here comes a hell-pit of windows updates -_- Thanx:).