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Windows 7: BSOD happens mostly on FF14, has happened while streaming Evo

15 Jul 2012   #11
Dno12

Windows 7 home premium 64 bit
 
 

sure thing. here is the new report. Thanks again for your time^^


My System SpecsSystem Spec
.
16 Jul 2012   #12
usasma
Microsoft MVP

 
 

USB 3.0 drivers are not installed. Please visit the Asus website for your mobo/system to download and install them.

Please run Driver Verifier according to these instructions: Driver Verifier Settings

If the above steps don't stop the BSOD's, please zip up and upload any new memory dumps with your next post - and we'll see what we can figure out from there.

The following info is just FYI, I've already addressed the issues that I saw in the above paragraphs

- Further info on BSOD error messages available at: http://www.carrona.org/bsodindx.html
- Info on how to troubleshoot BSOD's (DRAFT): http://www.carrona.org/userbsod.html
- How I do it: http://www.carrona.org/howidoit.html

3RD PARTY DRIVERS PRESENT IN THE DUMP FILES
Code:

HECIx64.sys     Tue Oct 19 19:33:43 2010 (4CBE2AD7)
RTKVHD64.sys    Tue Nov 23 05:14:08 2010 (4CEB93F0)
amdxata.sys     Fri Mar 19 12:18:18 2010 (4BA3A3CA)
amdxata.sys     Tue May 19 13:56:59 2009 (4A12F2EB)
asmthub3.sys    Wed Feb 23 21:25:56 2011 (4D65C1B4)
asmtxhci.sys    Wed Feb 23 21:25:47 2011 (4D65C1AB)
btath_a2dp.sys  Mon Feb 14 20:47:47 2011 (4D59DB43)
btath_bus.sys   Thu Jun 24 02:17:43 2010 (4C22F887)
btath_flt.sys   Thu Jun 24 02:17:38 2010 (4C22F882)
btath_hcrp.sys  Tue Jun 29 05:30:43 2010 (4C29BD43)
btath_lwflt.sys Mon Sep 13 04:26:54 2010 (4C8DE04E)
btath_rcp.sys   Thu Jun 24 02:17:21 2010 (4C22F871)
btfilter.sys    Tue Mar 08 01:15:22 2011 (4D75C97A)
e1c62x64.sys    Tue Sep 21 17:34:15 2010 (4C9924D7)
nvhda64v.sys    Wed Apr 18 13:07:54 2012 (4F8EF4EA)
nvlddmkm.sys    Tue May 15 03:35:36 2012 (4FB20748)
xusb21.sys      Thu Aug 13 18:10:17 2009 (4A848F49)
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=asmthub3.sys
http://www.carrona.org/drivers/driver.php?id=asmtxhci.sys
http://www.carrona.org/drivers/driver.php?id=btath_a2dp.sys
http://www.carrona.org/drivers/driver.php?id=btath_bus.sys
http://www.carrona.org/drivers/driver.php?id=btath_flt.sys
http://www.carrona.org/drivers/driver.php?id=btath_hcrp.sys
http://www.carrona.org/drivers/driver.php?id=btath_lwflt.sys
http://www.carrona.org/drivers/driver.php?id=btath_rcp.sys
http://www.carrona.org/drivers/driver.php?id=btfilter.sys
http://www.carrona.org/drivers/driver.php?id=e1c62x64.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=xusb21.sys

BSOD BUGCHECK SUMMARY

Code:

Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\071212-15178-01.dmp]
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Thu Jul 12 21:06:35.045 2012 (UTC - 4:00)
System Uptime: 0 days 1:09:24.013
BugCheck A, {a700000000, 2, 1, fffff80002e90c5f}
Probably caused by : fileinfo.sys ( fileinfo!FIPfInterfaceOpen+80c )
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID:  X64_0xA_fileinfo!FIPfInterfaceOpen+80c
Bugcheck code 0000000A
Arguments 000000a7`00000000 00000000`00000002 00000000`00000001 fffff800`02e90c5f
BiosVersion = 0801
BiosReleaseDate = 08/15/2011
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
CPUID:        "Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz"
MaxSpeed:     3300
CurrentSpeed: 3310
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\071312-23556-01.dmp]
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Fri Jul 13 17:53:35.611 2012 (UTC - 4:00)
System Uptime: 0 days 0:07:29.485
BugCheck D1, {fffffae40d8cc768, 2, 1, fffff88004005b3d}
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : dxgmms1.sys ( dxgmms1!VIDMM_GLOBAL::UnreferenceDmaBuffer+7d )
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0xD1
PROCESS_NAME:  ffxivgame.exe
FAILURE_BUCKET_ID:  X64_0xD1_dxgmms1!VIDMM_GLOBAL::UnreferenceDmaBuffer+7d
Bugcheck code 000000D1
Arguments fffffae4`0d8cc768 00000000`00000002 00000000`00000001 fffff880`04005b3d
BiosVersion = 0801
BiosReleaseDate = 08/15/2011
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
CPUID:        "Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz"
MaxSpeed:     3300
CurrentSpeed: 3310
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\071512-29952-01.dmp]
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Sun Jul 15 18:13:17.061 2012 (UTC - 4:00)
System Uptime: 0 days 0:41:11.310
BugCheck 50, {fffffa5010043cb8, 1, fffff88004152ff3, 7}
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : dxgmms1.sys ( dxgmms1!VIDMM_GLOBAL::ReferenceAllocationForSubmission+a3 )
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x50_dxgmms1!VIDMM_GLOBAL::ReferenceAllocationForSubmission+a3
Bugcheck code 00000050
Arguments fffffa50`10043cb8 00000000`00000001 fffff880`04152ff3 00000000`00000007
BiosVersion = 0801
BiosReleaseDate = 08/15/2011
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
CPUID:        "Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz"
MaxSpeed:     3300
CurrentSpeed: 3310
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``

My System SpecsSystem Spec
17 Jul 2012   #13
Dno12

Windows 7 home premium 64 bit
 
 

ok did that and it seems i can get it to crash anytime i want in that verifier. All i have to do is click on FF14 and it wont even go to the log in screen before it crashes.

Ok i have a stupid question so please forgive me (i don't no anything about PCs). I do not understand this part "Reboot into Windows (after the crash) and
locate the memory dump file"


Is that file the same file as the BSOD instrustions or it it different? If so how do i find it and zip it correctly? I have attached what i think you need please let me know if that is inccorrect.


And thanks again for all your time.
My System SpecsSystem Spec
.

17 Jul 2012   #14
usasma
Microsoft MVP

 
 

If you run the jcgriff2 app again it'll be captured automatically (as long as your system is set to create minidumps). All dump files end with the extension .dmp (AFAIK).

Minidumps are saved in C:\Windows\Mindump and are numbered chronologically by the system.
Full/kernel memory dumps are located in C:\Windows and are all named MEMORY.dmp - each one is overwritten when the next one is collected.
The system will write the full/kernel dump and then will created the minidump from that.
My System SpecsSystem Spec
17 Jul 2012   #15
Dno12

Windows 7 home premium 64 bit
 
 

ok that one says i do not have admin access how to i get that?
My System SpecsSystem Spec
17 Jul 2012   #16
usasma
Microsoft MVP

 
 

Copy them to your Desktop and work it from there.
My System SpecsSystem Spec
17 Jul 2012   #17
Dno12

Windows 7 home premium 64 bit
 
 

404 - File or directory not found.

The resource you are looking for might have been removed, had its name changed, or is temporarily unavailable.


this is the message i keep getting. i copied the Memory.DMP file form C/ windows to desktop and made it to a zip file and with i try to attach it this is what i get. What am i doing wrong?
My System SpecsSystem Spec
18 Jul 2012   #18
usasma
Microsoft MVP

 
 

Try logging out and then logging back in.
My System SpecsSystem Spec
18 Jul 2012   #19
Dno12

Windows 7 home premium 64 bit
 
 

i tired that and i tried for hours it just will not go through. is the file to big is there anything esle i can try?
My System SpecsSystem Spec
18 Jul 2012   #20
usasma
Microsoft MVP

 
 

Upload it to a free file hosting service and post a link to it here.
My System SpecsSystem Spec
Reply

 BSOD happens mostly on FF14, has happened while streaming Evo




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