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Windows 7: BSOD stop 0x24 while surfing the web

15 Jul 2012   #1

Windows 7 Home Premium 64-bit
 
 
BSOD stop 0x24 while surfing the web

Hi guys I have an Asus A43S

Intel(R) Core(TM) i5-2430M CPU @ 2.40GHz 8GB RAM
nvidia gt 540m
Windows 7 Home Premium 64-bit SP1
it is also an OEM version.

I recently sent my laptop for repairs because I encountered many problems related to crashes and got tired of it. Since I got it back it has worked fine.. until now.

While surfing the internet, my laptop decided to BSOD with a stop error 0x24 with the problem relating to ntfs.sys. After the BSOD I decided to remove Daemon Tools as they were frequent causes of BSOD's.

Any ideas as to what is causing this? Your help is greatly appreciated.

My System SpecsSystem Spec
.

15 Jul 2012   #2

Windows 7 Home Premium 64 Bit
 
 

Software Concerns:
Security Software: ??? Make sure to install security software. I recommend either of these:
After installing your security software, update it, and then run full scans today with each program. Report back the results of the scans.

Analysis:
One .dmp file is not a lot to go on. If you had multiple .dmps, they may provide a pattern, but if they were all the same, it would still be a challenge to track it down. The BugCheck indicates a hard disk related problem, and the .dmp blames memory_corruption. This could mean hard disk corruption, bad sectors, a failing hard disk, Windows files or registry corruption, viruses, or memory problems. It may be easier to determine which if you follow the http://www.sevenforums.com/crashes-d...tructions.html

3rd Party Drivers:
The following is for informational purposes only:
Code:
adfs.SYS Thu Jun 26 14:52:37 2008 (48640195)
ASMMAP64.sys Thu Jul 2 03:13:26 2009 (4A4C7A36)
intelppm.sys Mon Jul 13 17:19:25 2009 (4A5BC0FD)
kbfiltr.sys Mon Jul 20 03:21:42 2009 (4A643726)
amdxata.sys Fri Mar 19 10:18:18 2010 (4BA3A3CA)
TurboB.sys Fri Apr 16 17:07:26 2010 (4BC8EDAE)
btath_bus.sys Thu Jun 24 00:17:43 2010 (4C22F887)
athrx.sys Thu Jul 8 03:03:45 2010 (4C359471)
atkwmiacpi64.sys Sun Jul 25 23:56:49 2010 (4C4D23A1)
iaStor.sys Mon Sep 13 19:23:32 2010 (4C8ECE94)
HECIx64.sys Tue Sep 21 10:59:04 2010 (4C98E458)
Rt64win7.sys Thu Jan 13 04:57:19 2011 (4D2EE89F)
nvhda64v.sys Mon Jan 31 21:13:22 2011 (4D478862)
nvBridge.kmd Fri Feb 18 10:47:15 2011 (4D5EB0A3)
nvlddmkm.sys Fri Feb 18 10:53:00 2011 (4D5EB1FC)
RTKVHD64.sys Tue Mar 1 04:45:47 2011 (4D6CDC6B)
speedfan.sys Fri Mar 18 10:08:46 2011 (4D83838E)
ETD.sys Wed Apr 13 01:01:46 2011 (4DA54A5A)
asmtxhci.sys Wed Jun 1 20:27:46 2011 (4DE6F522)
asmthub3.sys Wed Jun 1 20:27:58 2011 (4DE6F52E)
dtsoftbus01.sys Fri Jan 13 06:45:46 2012 (4F10358A)
adfs.SYS
ASMMAP64.sys
intelppm.sys
kbfiltr.sys
amdxata.sys
TurboB.sys
btath_bus.sys
athrx.sys
atkwmiacpi64.sys
iaStor.sys
HECIx64.sys
Rt64win7.sys
nvhda64v.sys
nvBridge.kmd
nvlddmkm.sys
RTKVHD64.sys
speedfan.sys
ETD.sys
asmtxhci.sys
asmthub3.sys
dtsoftbus01.sys
My System SpecsSystem Spec
15 Jul 2012   #3

Windows 7 Home Premium 64-bit
 
 

Thanks for your reply! Now that you mention it I encountered 2 BSOD's prior to my most recent crash after I had my laptop repaired. The second most recent crash cited tmcomm.sys as the culprit. After a bit of research I found that it belonged to Trend Micro Security Systems which came preinstalled with my laptop. After uninstalling that program my laptop ran fine until now. I've attached both .dmp's and for good measure attached the dmp file according to the BSOD posting instructions. I'm having some trouble with the performance monitor however, it doesnt display the information and the perfomance logs alerts service is set to start and manual.
My System SpecsSystem Spec
.


16 Jul 2012   #4

Windows 7 Home Premium 64 Bit
 
 

Code:
Event[645]:
  Log Name: System
  Source: Microsoft-Windows-WMPNSS-Service
  Date: 2012-07-15T21:16:53.000
  Event ID: 14332
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Asus-PC
  Description: 
Service 'WMPNetworkSvc' did not start correctly because CoCreateInstance(CLSID_UPnPDeviceFinder) encountered error '0x80004005'. Verify that the UPnPHost service is running and that the UPnPHost component of Windows is installed properly.
I see possible Windows corruption on the system.
Check Windows for corruption. Run SFC /SCANNOW Command - System File Checker up to three times to fix all errors with a restart in between each. Post back if it continues to show errors after a fourth run or if the first run comes back with no integrity violations. Use OPTION THREE of SFC /SCANNOW Command - System File Checker to provide us with the sfcdetails.txt file if errors occur.

Code:
Event[500]:
  Log Name: System
  Source: Service Control Manager
  Date: 2012-07-15T22:10:33.211
  Event ID: 7000
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Asus-PC
  Description: 
The Windows Search service failed to start due to the following error: 
The service did not respond to the start or control request in a timely fashion.
Your Indexing service also needs to be reset:
  1. Click Start Menu...
  2. Type "Indexing Options" without quotes into the Search programs and files box...
  3. Click Advanced...
  4. Click Rebuild...
  5. Click OK...
The above may take a few days since it only runs when the system is idle.
My System SpecsSystem Spec
16 Jul 2012   #5

Windows 7 Home Premium 64-bit
 
 

I did the sfc /scannow but on the first run, it came back with no integrity violations so I attached the sfcdetails text file.
My System SpecsSystem Spec
17 Jul 2012   #6

Windows 7 Home Premium 64 Bit
 
 

Looks good. Did you reset the indexing service?

Also, a Disk Check with Automatically fix file system errors checked is a good step for all your drives. For any drives that do not give the message:
Windows has checked the file system and found no problems
run disk check again as above. In other words, if it says:
Windows has made corrections to the file system
after running the disk check, run the disk check again.
My System SpecsSystem Spec
17 Jul 2012   #7

Windows 7 Home Premium 64-bit
 
 

Yes I did reset the indexing service and did disk check 3. It came out with "Windows has checked the file system and found no problems" on the third disk check.
My System SpecsSystem Spec
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 BSOD stop 0x24 while surfing the web





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