Windows 7: BSOD Normally when playing Games but not always. (ntoskrnl.exe)

cahrazyman · 15 Jul 2012

First off my specs:

Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1
System Manufacturer: Gigabyte Technology Co., Ltd.
System Model: Z68MA-D2H-B3
BIOS: Award Modular BIOS v6.00PG
Processor: Intel Core i5-2500K CPU @ 3.30GHz (4 CPUs), ~3.6GHz
Memory: 16384MB RAM
Graphics Card : NVIDIA GeForce GTX 560 Ti
Antivirus software : Microsoft Security Essentials

OK so My computer started crashing when I was playing LoL a couple weeks ago but the it started happening just at anytime. So i ran some test(did a virus scan) trying to figure out what it was and then just ended up re-installing windows 7 altogether. (i did that yesterday). I started playing LoL today and it crashed again. This time i searched the internet and found this site. I also downloaded Bluescreenview and it was saying that the problem had to do with "ntoskrnl.exe". I guess im just not sure how to fix this or what caused it. The zip file has the dmp file, and the other two reports that the forums says i should have. Hope someone can help. If i need to provide anything else just let me know.
The BSOD happened about 4-6 times before i re-installed windows but i dont have the dmg files for those times.

Thanks

Cahrazyman

cahrazyman · 15 Jul 2012

Does anyone know what could be wrong?

usasma · 16 Jul 2012

BSOD's that continue after reinstalling Windows are most likely caused by:
- something that you installed (other than Windows)
- hardware problems
- Windows problems (a bad install disk).

Since hardware problems are very likely here, please start with these free, bootable diagnostics: Initial Hardware Diagnostics

Lately I've seen a number of issues with VIRTU like software (it manages the 2 different video cards in your system). Update it to the latest version available from the video software manufacturer's website.

Your Realtek networking drivers date from 2009 - please update them. Realtek

If the BSOD's persist, please run Driver Verifier according to these instructions: Driver Verifier Settings

If the above steps don't stop the BSOD's, please zip up and upload any new memory dumps with your next post - and we'll see what we can figure out from there.

The following info is just FYI, I've already addressed the issues that I saw in the above paragraphs

- Further info on BSOD error messages available at: http://www.carrona.org/bsodindx.html
- Info on how to troubleshoot BSOD's (DRAFT): http://www.carrona.org/userbsod.html
- How I do it: http://www.carrona.org/howidoit.html

3RD PARTY DRIVERS PRESENT IN THE DUMP FILES

Code:


EtronHub3.sys Thu Aug 04 18:00:28 2011 (4E3B167C)
EtronXHCI.sys Thu Aug 04 18:00:24 2011 (4E3B1678)
HECIx64.sys   Tue Oct 19 19:33:43 2010 (4CBE2AD7)
IntcDAud.sys  Fri Oct 15 04:28:17 2010 (4CB810A1)
MpFilter.sys  Fri Mar 09 06:05:26 2012 (4F59E3F6)
RTKVHD64.sys  Tue Aug 30 05:24:37 2011 (4E5CAC55)
Rt64win7.sys  Tue May 31 23:15:51 2011 (4DE5AEE7)
RtNdPt60.sys  Sun Jul 19 22:27:32 2009 (4A63D614)
amdxata.sys   Fri Mar 19 12:18:18 2010 (4BA3A3CA)
igdkmd64.sys  Mon Mar 19 19:31:54 2012 (4F67C1EA)
lvrs64.sys    Wed Jan 18 01:40:36 2012 (4F166964)
lvuvc64.sys   Wed Jan 18 01:41:08 2012 (4F166984)
nvhda64v.sys  Thu Jul 07 12:21:14 2011 (4E15DCFA)
nvlddmkm.sys  Sat Oct 15 02:07:55 2011 (4E99233B)

Code:


Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\071512-22058-01.dmp]
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Sun Jul 15 16:07:32.526 2012 (UTC - 4:00)
System Uptime: 0 days 11:51:10.743
BugCheck A, {28, 2, 0, fffff800030c63d8}
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : memory_corruption ( nt!MiFindNodeOrParent+0 )
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID:  X64_0xA_nt!MiFindNodeOrParent+0
Bugcheck code 0000000A
Arguments 00000000`00000028 00000000`00000002 00000000`00000000 fffff800`030c63d8
BiosVersion = F3
BiosReleaseDate = 05/13/2011
SystemManufacturer = Gigabyte Technology Co., Ltd.
SystemProductName = Z68MA-D2H-B3
CPUID:        "Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz"
MaxSpeed:     3300
CurrentSpeed: 3292
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

cahrazyman · 16 Jul 2012

thank you. I have to go to work but i will try those things when i get back from work.

cahrazyman · 16 Jul 2012

I ran the memory test and it spit out errors so i cleaned my case like it said to and it still spit out errors. i cant do the other test atm because i dont have a blank cd. also i updated the Realtek driver. i havent had a BSOD since the last one but when/if i do i will upload the file and we can go from there.

Also since the memory test spit out errors after i cleaned it, does that mean they are bad and i need to replace them?

usasma · 17 Jul 2012

From Step 6 onward is a procedure for determining what's wrong (sticks/slots).
I wouldn't even bother with running any more tests until the RAM is fixed.

cahrazyman · 17 Jul 2012

ok i will get the ram fixed. they arent even a year old so i should be able to replace them easy. I had another BSOD while i was playing LoL.

cahrazyman · 17 Jul 2012

i tested the ram cards each by themselves and found that only one of them errors out. So for now i just removed it and i will just use the three since i will still have 12 gb. I hope that removing that one card will make the BSODs go away and i can just get that one card replaced. if i get another BSOD i will let you guys know. and thanks for the help so far

usasma · 17 Jul 2012

Brand name RAM most often comes with a lifetime warranty.
Contact the RAM manufacturer to see what they have to say.

cahrazyman · 17 Jul 2012

i have. im still waiting for their response

Windows 7: BSOD Normally when playing Games but not always. (ntoskrnl.exe)

BSOD Normally when playing Games but not always. (ntoskrnl.exe) problems?