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Windows 7: BSOD & Restart with Asrock motherboard and Amd Cpu


15 Jul 2012   #1

Windows 7 Ultimate 64Bit
 
 
BSOD & Restart with Asrock motherboard and Amd Cpu

Hello..I recently upgraded from a Biostar motherboard & Amd Phenom x4 cpu and 2Gb ram to Asrock 960GM-GS3 Fx motherboard & Amd Fx 4170 x4 cpu and 4Gb Corsair Vengeance 1600mhz Ram and at least twice a day (some times more) i get the BSOD and my pc restarts when windows is loaded up i get a message saying "Windows has recoverd from a unexpected shutdown". I have tried running my pc with just the basics running,leds,Dvd Rom drives,case fans all unplugged, then i tried disconnecting my graphics card and using onboard graphics, tried installing windows 4 times..i began to think it was the ram that was at fault so sent it back and got the Corsair ones i mentioned above and still it happened...so i took out the motherboard & cpu and ram and put my old setup in with same graphics card & harddrive and it ran fine for 4 days put new motherboard & processor,fresh install of windows 7 ultimate 64bit and BSOD & restart started again the day after, i have also tried 32bit & 64bit of windows 7. The only thing i could find on the internet was this thread a guy made on here... http://www.sevenforums.com/crashes-d...code-c9-2.html.. me and him have three things in common 1.same motherboard 2.same processor 3.we both use avg internet security. Any help you can give would be appreciated & very welcome
i have attached Windows_NT6_BSOD_jcgriff2.Rar with PERFMON HTML file inside.

System Specs
Motherboard: Asrock 960GM-GS3 Fx
Processor:Amd Fx 4170 x4 4.20GHz
Ram:4Gb Corsair Vengeance 1600mhz
Graphics Card:Ati Radeon HD 5450 2Gb
PSU:EzCool Tornado 700W
OS:Windows 7 Ultimate 64Bit Retail
What Is The Age Of System (hardware):Motherboard & Processor,Ram Where Bought Brand New 4 Weeks Ago
Last Install:13/07/2012

My System SpecsSystem Spec
.

15 Jul 2012   #2

Windows 7 Home Premium 64 Bit
 
 

Analysis:
AMD Without AMD Vision Engine Control Center
Your crashes have a variety of BugCheck codes. One was graphics related. I would suggest you install your AMD drivers without the Catalyst Control Center/Vision Engine Control Center software. Download the version of ATI drivers that you want to install, and then do the following steps.
  • Start the installation program to install your drivers and ATI software. When you get to the option to Express/Custom install, cancel the installation. Your drivers should now exist in C:\AMD\Support\xx-x_vista_win7_64_dd_ccc where the x's replace your version number of the driver software.
  • Uninstall all AMD software related to your graphics card by uninstalling AMD Catalyst Install Manager in Start Menu -> Control Panel -> Uninstall a program
  • If AMD Catalyst Install Manager is not listed, use the following method to uninstall the graphics drivers:
    1. Click Start Menu
    2. Right Click My Computer/Computer
    3. Click Manage
    4. Click Device Manager from the list on the left
    5. Expand Display adapters
    6. Do the following for each adapter (in case you have multiple display cards)
      • Right click the adapter
      • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
      • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
    Alternatively:
    1. Login as an adminstrative user
    2. Click Start Menu
    3. Click Control Panel
    4. Click Hardware and Sound
    5. Click Device Manager (the last link under Devices and Printers)
    6. Expand Display adapters
    7. Do the following for each adapter (in case you have multiple display cards)
      • Right click the adapter
      • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
      • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
  • Restart your computer.
  • Re-install your drivers from the C:\AMD\Support\xx-x_vista_win7_64_dd_ccc folder using a similar method to that in OPTION TWO of Drivers - Install Vista Drivers on Windows 7
BugCheck 0x124
You have a 0x124 hardware bugcheck. If the system is still under warranty, I would recommend sending it in to have diagnostic tests done and any bad hardware replaced.

warning   Warning
Before you proceed with the following, answer these two questions: Are you still under warranty? Does your warranty allow you to open up the machine to check hardware? If you are unsure of the answers to these questions, contact your system manufacturer. WARNING: The steps that follow can void your warranty!!!

For your hardware stop 0x124 crash, read through Stop 0x124 - what it means and what to try and use the following hardware checks to supplement that link.
  • If you are overclocking any hardware, please stop.

  • If you have an SSD, make sure the following are up to date:
    • SSD firmware
    • BIOS Version
    • Chipset Drivers
    • Hard disk controller drivers/SATA drivers
    • If you have a Marvell IDE ATA/ATAPI device, make sure the drivers are up to date from the Intel site or Marvell site and not from your motherboard/vendor support site.

  • Run all but the advanced tests with SeaTools for HDDs.
    SeaTools for Windows

    SeaTools for DOS
  • Monitor temperatures during the following tests.
    Use the following programs to monitor the temperatures.
  • Run the boot version of Memtest86+ paying close attention to Parts 2 and 3 of the tutorial. Also, in case Memtest86+ misses anything and comes up with no errors, run the extended version of the Windows Memory Diagnostics Tool for at least five passes. These you may want to run overnight since they take a long time to complete (run them an hour before bed each of the next two nights and check before going to sleep that they are still running).

    For Part 3: If You Have Errors: If you swap any memory components, follow these steps for ESD safety:
    1. Shut down and turn off your computer.
    2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
    3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
    4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working. If you do not have an anti-static workbench, desk, or pad, you can use your computer tower/case by finding a metal hold in it, such as a drive bay.
    Once these steps have been followed, it is safe to remove and replace components within your computer.

Remember to read closely through Stop 0x124 - what it means and what to try for the crash.

3rd Party Drivers:
The following is for informational purposes only:
Code:
pcouffin.sys Tue Dec 5 07:39:30 2006 (457584A2)
RecFltr.sys Wed Jan 17 18:23:09 2007 (45AECBFD)
AtiPcie.sys Tue May 5 09:00:22 2009 (4A005486)
amdiox64.sys Thu Feb 18 08:17:53 2010 (4B7D5A21)
amdxata.sys Fri Mar 19 10:18:18 2010 (4BA3A3CA)
NBVol.sys Tue May 17 04:50:37 2011 (4DD252FD)
NBVolUp.sys Tue May 17 04:51:20 2011 (4DD25328)
avgfwd6a.sys Sun May 22 16:33:25 2011 (4DD98F35)
SCDEmu.SYS Wed Jun 15 02:29:27 2011 (4DF86D67)
AVGIDSEH.Sys Sun Jul 10 16:36:50 2011 (4E1A2982)
avgtdia.sys Sun Jul 10 16:46:53 2011 (4E1A2BDD)
avgmfx64.sys Sun Aug 7 21:41:46 2011 (4E3F5AFA)
RTKVHD64.sys Thu Aug 11 23:28:04 2011 (4E44B9E4)
avgrkx64.sys Mon Sep 12 22:02:34 2011 (4E6ED5DA)
SaiU0CD5.sys Mon Sep 19 06:41:38 2011 (4E773882)
SaiK0CD5.sys Mon Sep 19 06:41:43 2011 (4E773887)
avgldx64.sys Thu Oct 6 21:55:41 2011 (4E8E783D)
AtihdW76.sys Tue Dec 6 02:14:25 2011 (4EDDDCF1)
AODDriver2.sys Mon Dec 19 00:30:03 2011 (4EEEE7FB)
SaiMini.sys Mon Jan 23 10:29:11 2012 (4F1D98E7)
SaiBus.sys Mon Jan 23 10:29:11 2012 (4F1D98E7)
atikmpag.sys Thu Mar 8 20:58:02 2012 (4F597FCA)
atikmdag.sys Thu Mar 8 21:04:49 2012 (4F598161)
Rt64win7.sys Wed Apr 11 10:29:16 2012 (4F85B15C)
pcouffin.sys
RecFltr.sys
AtiPcie.sys
amdiox64.sys
amdxata.sys
NBVol.sys
NBVolUp.sys
avgfwd6a.sys
SCDEmu.SYS
AVGIDSEH.Sys
avgtdia.sys
avgmfx64.sys
RTKVHD64.sys
avgrkx64.sys
SaiU0CD5.sys
SaiK0CD5.sys
avgldx64.sys
AtihdW76.sys
AODDriver2.sys
SaiMini.sys
SaiBus.sys
atikmpag.sys
atikmdag.sys
Rt64win7.sys
My System SpecsSystem Spec
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 BSOD & Restart with Asrock motherboard and Amd Cpu




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