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Windows 7: PC freezes randomly with no BSOD


15 Jul 2012   #1

Win 7 home premium 32 bit
 
 
PC freezes randomly with no BSOD

My PC is freezing randomly. There appears to be no pattern to this. The cursor freezes and the screen does not alter - no BSOD. No response from keyboard or mouse and requires a hard reboot.

I thought it may be when it was trying to go into sleep mode, so I disabled this and only allowed to hibernate. However, it is still crashing. I have checked memory by switching memory to different sockets and also going to single channel (2 2GB sticks). I have replaced ageing video card. I have been forced through chkdsk and not found errors on disks.

I have attached zipped BSOD details...although I found no perfmon file to ZIP

My System SpecsSystem Spec
.

16 Jul 2012   #2
Microsoft MVP

 
 

Please start with these free, bootable diagnostics (to rule out some of the more common hardware issues): Initial Hardware Diagnostics

Download a fresh copy of the latest version of your antivirus
Uninstall the current version from your system
Install the freshly downloaded copy, update it, and perform a full system scan

Please follow the instructions here to remove and install DRIVERS ONLY for your ATI video card: ATI video cards - DRIVER ONLY installation procedure

If the above steps don't stop the BSOD's, please zip up and upload any new memory dumps with your next post - and we'll see what we can figure out from there.

The following info is just FYI, I've already addressed the issues that I saw in the above paragraphs

- Further info on BSOD error messages available at: http://www.carrona.org/bsodindx.html
- Info on how to troubleshoot BSOD's (DRAFT): http://www.carrona.org/userbsod.html
- How I do it: http://www.carrona.org/howidoit.html

3RD PARTY DRIVERS PRESENT IN THE DUMP FILES
Code:

AVGIDSDriver.Sys  Sun Jul 10 18:35:23 2011 (4E1A292B)
AVGIDSEH.Sys      Sun Jul 10 18:35:37 2011 (4E1A2939)
AVGIDSFilter.Sys  Sun Jul 10 18:35:55 2011 (4E1A294B)
AVGIDSShim.Sys    Mon Oct 03 23:48:52 2011 (4E8A8224)
AtihdW73.sys      Thu Feb 23 07:29:48 2012 (4F46313C)
AtihdW73.sys      Tue Oct 18 03:08:59 2011 (4E9D260B)
DgiVecp.sys       Mon Jan 19 01:40:54 2009 (49742076)
GEARAspiWDM.sys   Mon May 18 08:16:53 2009 (4A1151B5)
KernExplorer.sys  Thu Feb 03 09:28:32 2011 (4D4ABB90)
LVPr2Mon.sys      Wed Oct 07 04:26:50 2009 (4ACC50CA)
Lbd.sys           Thu Feb 03 09:23:42 2011 (4D4ABA6E)
Rt86win7.sys      Wed Jun 23 05:10:23 2010 (4C21CF7F)
SSPORT.sys        Tue Nov 21 23:41:42 2006 (4563D506)
amdxata.sys       Fri Mar 19 12:19:01 2010 (4BA3A3F5)
atikmdag.sys      Mon Dec 05 21:46:09 2011 (4EDD81F1)
atikmdag.sys      Thu Apr 05 21:44:39 2012 (4F7E4A87)
atikmpag.sys      Mon Dec 05 21:11:50 2011 (4EDD79E6)
atikmpag.sys      Thu Apr 05 21:10:22 2012 (4F7E427E)
avgidsdriverx.sys Fri Dec 23 07:04:44 2011 (4EF46E5C)
avgidsfilterx.sys Fri Dec 23 07:04:59 2011 (4EF46E6B)
avgidshx.sys      Wed Apr 18 22:18:30 2012 (4F8F75F6)
avgidsshimx.sys   Fri Dec 23 07:05:01 2011 (4EF46E6D)
avgldx86.sys      Thu Oct 06 23:54:26 2011 (4E8E77F2)
avgldx86.sys      Tue Feb 21 22:56:38 2012 (4F446776)
avgmfx86.sys      Fri Dec 23 07:07:02 2011 (4EF46EE6)
avgmfx86.sys      Sun Aug 07 23:40:42 2011 (4E3F5ABA)
avgrkx86.sys      Mon Jan 30 22:10:09 2012 (4F275B91)
avgrkx86.sys      Tue Sep 13 00:01:23 2011 (4E6ED593)
avgtdix.sys       Sun Jul 10 18:44:49 2011 (4E1A2B61)
avgtdix.sys       Sun Mar 18 23:52:09 2012 (4F66AD69)
fssfltr.sys       Thu Mar 08 21:21:10 2012 (4F596916)
irenum.sys        Mon Jul 13 19:53:27 2009 (4A5BC8F7)
irsir.sys         Sat Jan 19 00:55:21 2008 (479190C9)
lvrs.sys          Wed Oct 07 04:27:46 2009 (4ACC5102)
lvuvc.sys         Wed Oct 07 04:28:04 2009 (4ACC5114)
nvBridge.kmd      Fri May 20 23:57:55 2011 (4DD73843)
nvlddmkm.sys      Sat May 21 00:07:07 2011 (4DD73A6B)
rrnetcap.sys      Thu Feb 18 09:18:13 2010 (4B7D4C25)
rsvcdwdr.sys      Mon Apr 18 11:47:14 2011 (4DAC5D02)
tbhsd.sys         Thu Oct 13 13:37:38 2011 (4E9721E2)
http://www.carrona.org/drivers/driver.php?id=AVGIDSDriver.Sys
http://www.carrona.org/drivers/driver.php?id=AVGIDSEH.Sys
http://www.carrona.org/drivers/driver.php?id=AVGIDSFilter.Sys
http://www.carrona.org/drivers/driver.php?id=AVGIDSShim.Sys
http://www.carrona.org/drivers/driver.php?id=AtihdW73.sys
http://www.carrona.org/drivers/driver.php?id=DgiVecp.sys
http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
http://www.carrona.org/drivers/driver.php?id=KernExplorer.sys
http://www.carrona.org/drivers/driver.php?id=LVPr2Mon.sys
http://www.carrona.org/drivers/driver.php?id=Lbd.sys
http://www.carrona.org/drivers/driver.php?id=Rt86win7.sys
http://www.carrona.org/drivers/driver.php?id=SSPORT.sys
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=avgidsdriverx.sys
http://www.carrona.org/drivers/driver.php?id=avgidsfilterx.sys
http://www.carrona.org/drivers/driver.php?id=avgidshx.sys
http://www.carrona.org/drivers/driver.php?id=avgidsshimx.sys
http://www.carrona.org/drivers/driver.php?id=avgldx86.sys
http://www.carrona.org/drivers/driver.php?id=avgmfx86.sys
http://www.carrona.org/drivers/driver.php?id=avgrkx86.sys
http://www.carrona.org/drivers/driver.php?id=avgtdix.sys
http://www.carrona.org/drivers/driver.php?id=fssfltr.sys
http://www.carrona.org/drivers/driver.php?id=irenum.sys
http://www.carrona.org/drivers/driver.php?id=irsir.sys
http://www.carrona.org/drivers/driver.php?id=lvrs.sys
http://www.carrona.org/drivers/driver.php?id=lvuvc.sys
http://www.carrona.org/drivers/driver.php?id=nvBridge.kmd
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=rrnetcap.sys
http://www.carrona.org/drivers/driver.php?id=rsvcdwdr.sys
http://www.carrona.org/drivers/driver.php?id=tbhsd.sys

BSOD BUGCHECK SUMMARY

Code:

Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\050612-32666-01.dmp]
Built by: 7601.17790.x86fre.win7sp1_gdr.120305-1505
Debug session time: Sun May  6 11:18:39.265 2012 (UTC - 4:00)
System Uptime: 0 days 0:02:31.872
BugCheck 124, {0, 85ee7024, b2000040, 800}
Probably caused by : GenuineIntel
BUGCHECK_STR:  0x124_GenuineIntel
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_BUS
Bugcheck code 00000124
Arguments 00000000 85ee7024 b2000040 00000800
BiosVersion = 6.00 PG
BiosReleaseDate = 12/18/2007
SystemManufacturer = OEM
SystemProductName = OEM
CPUID:        "Intel(R) Core(TM)2 Duo CPU     E8500  @ 3.16GHz"
MaxSpeed:     3160
CurrentSpeed: 3164
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\052412-29250-01.dmp]
Built by: 7601.17803.x86fre.win7sp1_gdr.120330-1504
Debug session time: Thu May 24 14:20:21.848 2012 (UTC - 4:00)
System Uptime: 0 days 0:03:31.455
BugCheck 124, {0, 86a25024, b2000040, 800}
Probably caused by : GenuineIntel
BUGCHECK_STR:  0x124_GenuineIntel
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_BUS
Bugcheck code 00000124
Arguments 00000000 86a25024 b2000040 00000800
BiosVersion = 6.00 PG
BiosReleaseDate = 12/18/2007
SystemManufacturer = OEM
SystemProductName = OEM
CPUID:        "Intel(R) Core(TM)2 Duo CPU     E8500  @ 3.16GHz"
MaxSpeed:     3160
CurrentSpeed: 3164
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\052612-63632-01.dmp]
Built by: 7601.17803.x86fre.win7sp1_gdr.120330-1504
Debug session time: Sat May 26 11:57:46.051 2012 (UTC - 4:00)
System Uptime: 0 days 0:07:07.674
BugCheck 124, {0, 8695e024, b2000040, 800}
Probably caused by : GenuineIntel
BUGCHECK_STR:  0x124_GenuineIntel
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  AAWService.exe
FAILURE_BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_BUS
Bugcheck code 00000124
Arguments 00000000 8695e024 b2000040 00000800
BiosVersion = 6.00 PG
BiosReleaseDate = 12/18/2007
SystemManufacturer = OEM
SystemProductName = OEM
CPUID:        "Intel(R) Core(TM)2 Duo CPU     E8500  @ 3.16GHz"
MaxSpeed:     3160
CurrentSpeed: 3164
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\061012-29640-01.dmp]
Built by: 7601.17803.x86fre.win7sp1_gdr.120330-1504
Debug session time: Sun Jun 10 18:23:16.220 2012 (UTC - 4:00)
System Uptime: 0 days 0:23:53.827
BugCheck 124, {0, 869af024, b2000040, 800}
Probably caused by : GenuineIntel
BUGCHECK_STR:  0x124_GenuineIntel
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_BUS
Bugcheck code 00000124
Arguments 00000000 869af024 b2000040 00000800
BiosVersion = 6.00 PG
BiosReleaseDate = 12/18/2007
SystemManufacturer = OEM
SystemProductName = OEM
CPUID:        "Intel(R) Core(TM)2 Duo CPU     E8500  @ 3.16GHz"
MaxSpeed:     3160
CurrentSpeed: 3164
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\061612-31683-01.dmp]
Built by: 7601.17803.x86fre.win7sp1_gdr.120330-1504
Debug session time: Sat Jun 16 11:00:54.911 2012 (UTC - 4:00)
System Uptime: 1 days 19:56:56.534
BugCheck 1A, {5003, c0802000, 6ce5, b0d5009}
Probably caused by : memory_corruption ( nt!MiAllocateWsle+6f )
BUGCHECK_STR:  0x1a_5003
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  AAWService.exe
FAILURE_BUCKET_ID:  0x1a_5003_nt!MiAllocateWsle+6f
Bugcheck code 0000001A
Arguments 00005003 c0802000 00006ce5 0b0d5009
BiosVersion = 6.00 PG
BiosReleaseDate = 12/18/2007
SystemManufacturer = OEM
SystemProductName = OEM
CPUID:        "Intel(R) Core(TM)2 Duo CPU     E8500  @ 3.16GHz"
MaxSpeed:     3160
CurrentSpeed: 3164
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\061912-30529-01.dmp]
Built by: 7601.17803.x86fre.win7sp1_gdr.120330-1504
Debug session time: Tue Jun 19 11:23:34.128 2012 (UTC - 4:00)
System Uptime: 1 days 9:04:04.736
BugCheck 124, {0, 86988024, b2000000, 115}
Probably caused by : GenuineIntel
BUGCHECK_STR:  0x124_GenuineIntel
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  Skype.exe
FAILURE_BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_CACHE
Bugcheck code 00000124
Arguments 00000000 86988024 b2000000 00000115
BiosVersion = 6.00 PG
BiosReleaseDate = 12/18/2007
SystemManufacturer = OEM
SystemProductName = OEM
CPUID:        "Intel(R) Core(TM)2 Duo CPU     E8500  @ 3.16GHz"
MaxSpeed:     3160
CurrentSpeed: 3164
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``

My System SpecsSystem Spec
10 Aug 2012   #3

Win 7 home premium 32 bit
 
 

Sorry for the delay in responding, I've been on holiday.

I've tried to do the very first memory check (memtest86+), but the machine halts before it gets to the end of the test. I've tried it a few times, and it doesn't fail at exactly the same point each time but a similar place. It gets through around 26 to 28% of the way through - about 7 mins elapsed time.

Do I do other hardware tests or is this showing that there is a memory issue?

Thanks
My System SpecsSystem Spec
.


10 Aug 2012   #4
Microsoft MVP

 
 

It sounds like a memory problem to me
Try the Prime95 test here: Additional Hardware Diagnostics

Also, you can try MemTest86+ on each stick individually. See Step 6 or 7 of the MemTest86+ instructions: Memory Diagnostics
My System SpecsSystem Spec
13 Aug 2012   #5

Win 7 home premium 32 bit
 
 

I've tried running the Prime95 test and it failed after a couple of minutes only getting to the 2nd or 3rd test before the PC locked up. I also tried testing alternatively with just a single stick installed. One stick managed to get to the 5th test, but then the PC locked up. The other stick failed to boot. Now I cannot up boot up with either stick in either slot, so assume that the memory is now competely kaput?
My System SpecsSystem Spec
Reply

 PC freezes randomly with no BSOD




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