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Windows 7: Dropped laptop - BSOD

16 Jul 2012   #1

windows 7 ultimate
Dropped laptop - BSOD

hey guys ive never needed to use a help site before but yesterday i dropped my laptop, the screen went black for a short moment before getting the blue screen. Now everyime i start up my laptop it gets the BSOD, i tryed running the startup repair but it detects no problems. I booted into safemode and got the following message

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.
Locale ID: 3081

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA80063B1010
BCP2: FFFFF88004926D20
BCP3: 0000000000000000
BCP4: 0000000000000002
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

im using an acer aspire laptop with windows 7 64 bit, which was installed by a computer tech last time i had troubles with it.

I dont really know anything about computers.

My System SpecsSystem Spec
16 Jul 2012   #2

windows 7 ultimate


for some reason i cannot boot in safemode anymore, gets stuck on 'CLASSPNP.SYS'
My System SpecsSystem Spec
16 Jul 2012   #3

Windows 7 Home Premium 64 Bit

Read carefully through Clean Reinstall - Factory OEM Windows 7. Steps included there can help you backup the system. Do not do a clean re-install yet. Backup your system, and then Acer Support: Frequently Asked Questions list for Recovery media and Restoring a system to factory load
My System SpecsSystem Spec
17 Jul 2012   #4

MS Windows 7 Ultimate SP1 64-bit

Since you say that you dropped the laptop, then i would:
1. remove the battery
2. of course disconnect the cord to the mains
3. hold power on switch down for 30 seconds (helps in discharging components that store energy)
4. remove the ram
5. reseat the ram
6. disconnect and remove the disk drive
7 reinsert and reconnect the disk drive.
8. reinsert battery
9. connect to mains
10. power on.
My System SpecsSystem Spec

 Dropped laptop - BSOD

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