BSOD few minutes after start

cwhindleton · 16 Jul 2012

Windows 7 Home 64 bit
2010 original software on laptop

I keep getting the BSOD in normal mode after a few minutes of starting my laptop. It is giving me the error PAGE_FAULT_IN_NONPAGE and it is saying that it is caused by driver "ntoskrnl.exe" I have attached the dump and system report. It will not show the BSOD while in safe mode. Any help would be greatly appreciated!

usasma · 17 Jul 2012

This is most likely a 3rd party driver issue - and not a hardware issue. Despite this I always recommend that you start out by running these free, bootable diagnostics to rule out the most common issues: Initial Hardware Diagnostics

SP1 isn't installed, please do the following:

Installing Windows 7 Service Pack 1
1. Visit the PC manufacturer's website and update ALL drivers. DO NOT use Windows Update or the "Update drivers" function of Device Manager.
2. Check Device Manager for any unknown/disabled devices - if there are unknown/disabled devices, fix them with the latest drivers from the device manufacturer's website (not the PC Manufacturer)
3. Visit Windows Update and get all updates (may take repeated visits)
4. Visit Windows Update and get Service Pack 1 (usually under Important Updates). Read these notes for installing SP1: Steps to follow before you install Windows 7 SP1 and Windows Server 2008 R2 SP1 from the Microsoft Download Center
NOTE: For Vista, read these notes:

Read these notes for installing Vista SP1: Learn how to install Windows Vista Service Pack 1 (SP1)
Read these notes for installing Vista SP2: Learn how to install Windows Vista Service Pack 2 (SP2)

5. Visit Windows Update and get any other available updates. May take repeated visits, but keep it up until you get several "Windows is updated" results.
If you're having difficulties with installing a Service Pack, please use the SURTool from this link: What is the System Update Readiness Tool?
Also, check out this troubleshooting link from Microsoft: Troubleshoot problems installing Service Pack 1 (SP1) for Windows 7 and Windows Server 2008 R2

I have had limited success in installing updates/Service Packs when using a "clean boot". I suspect that I'm just bypassing the problem - and that it can come back to bite me in the butt later on.

MSINFO32 shows a problem with the Security Processor Loader in Device Manager. This most often happens when you are infected, or due to the damage that an infection caused. Please ensure that you run the anti-malware scans listed in the set of diagnostics I suggested in the first paragraph.

The WER section of MSINFO32 shows issues due to your Norton/Symantec protection. Please do the following:

Anti-Virus Removal:
Please do the following:
- download a free antivirus for testing purposes: Free AntiVirus
- uninstall the Norton from your system (you can reinstall it, if so desired, when we're done troubleshooting)
- remove any remnants of Norton using this free tool: http://us.norton.com/support/kb/web_...080710133834EN
- IMMEDIATELY install and update the free antivirus, then check to ensure that the Windows Firewall is turned on.
- check to see if this fixes the BSOD's
NOTE: NEVER run more than 1 anti-virus, firewall, Internet Security/Security Center application at the same time.

If the above steps don't stop the BSOD's, please zip up and upload any new memory dumps with your next post - and we'll see what we can figure out from there.

The following info is just FYI, I've already addressed the issues that I saw in the above paragraphs

- Further info on BSOD error messages available at: http://www.carrona.org/bsodindx.html
- Info on how to troubleshoot BSOD's (DRAFT): http://www.carrona.org/userbsod.html
- How I do it: http://www.carrona.org/howidoit.html

3RD PARTY DRIVERS PRESENT IN THE DUMP FILES

Code:


CHDRT64.sys       Mon Jan 18 15:52:28 2010 (4B54CA0C)
FwLnk.sys         Mon Jul 06 20:51:41 2009 (4A529C1D)
GEARAspiWDM.sys   Mon May 18 08:17:04 2009 (4A1151C0)
L1C62x64.sys      Thu Mar 04 02:32:36 2010 (4B8F6214)
NWADIenum.sys     Thu Jun 03 19:58:51 2010 (4C0841BB)
SRTSPL64.SYS      Mon Aug 10 23:29:14 2009 (4A80E58A)
SRTSPX64.SYS      Mon Aug 10 23:31:44 2009 (4A80E620)
SYMEVENT64x86.SYS Wed Jun 24 16:19:12 2009 (4A428A40)
SynTP.sys         Wed Mar 10 21:02:01 2010 (4B984F19)
TVALZ_O.SYS       Mon Jul 13 22:19:26 2009 (4A5BEB2E)
amdxata.sys       Fri Mar 19 12:18:18 2010 (4BA3A3CA)
athrx.sys         Fri Nov 06 15:56:02 2009 (4AF48D62)
dump_iaStor.sys   Fri Aug 07 08:23:37 2009 (4A7C1CC9)
eeCtrl64.sys      Fri Jan 20 18:39:48 2012 (4F19FB44)
eeCtrl64.sys      Tue May 15 20:36:03 2012 (4FB2F673)
iaStor.sys        Fri Aug 07 08:23:37 2009 (4A7C1CC9)
igdkmd64.sys      Sat Feb 20 11:24:28 2010 (4B800CBC)
tdcmdpst.sys      Thu Jul 30 04:39:35 2009 (4A715C47)
teefer2.sys       Wed May 13 15:25:52 2009 (4A0B1EC0)
wpsdrvnt.sys      Thu Sep 17 21:09:26 2009 (4AB2DDC6)

Code:


Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\071612-24913-01.dmp]
Built by: 7600.16988.amd64fre.win7_gdr.120401-1505
Debug session time: Mon Jul 16 11:40:53.109 2012 (UTC - 4:00)
System Uptime: 0 days 0:03:56.779
BugCheck 50, {fffff800031cb056, 0, fffff8800569bd83, 0}
*** WARNING: Unable to verify timestamp for SRTSPL64.SYS
*** ERROR: Module load completed but symbols could not be loaded for SRTSPL64.SYS
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : SRTSPL64.SYS ( SRTSPL64+27d83 )
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x50_SRTSPL64+27d83
Bugcheck code 00000050
Arguments fffff800`031cb056 00000000`00000000 fffff880`0569bd83 00000000`00000000
BiosVersion = 1.70
BiosReleaseDate = 07/07/2011
SystemManufacturer = TOSHIBA
SystemProductName = Satellite C655
CPUID:        "Intel(R) Celeron(R) CPU          900  @ 2.20GHz"
MaxSpeed:     2200
CurrentSpeed: 2194
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\071612-74365-01.dmp]
Built by: 7600.17017.amd64fre.win7_gdr.120503-2030
Debug session time: Mon Jul 16 10:52:42.022 2012 (UTC - 4:00)
System Uptime: 0 days 0:05:13.692
BugCheck 50, {fffff8000377f056, 0, fffff88005352d83, 0}
*** WARNING: Unable to verify timestamp for SRTSPL64.SYS
*** ERROR: Module load completed but symbols could not be loaded for SRTSPL64.SYS
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : SRTSPL64.SYS ( SRTSPL64+27d83 )
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x50_SRTSPL64+27d83
Bugcheck code 00000050
Arguments fffff800`0377f056 00000000`00000000 fffff880`05352d83 00000000`00000000
BiosVersion = 1.70
BiosReleaseDate = 07/07/2011
SystemManufacturer = TOSHIBA
SystemProductName = Satellite C655
CPUID:        "Intel(R) Celeron(R) CPU          900  @ 2.20GHz"
MaxSpeed:     2200
CurrentSpeed: 2194
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``