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Windows 7: Random total freezing during internet use, needs hard reboot

16 Jul 2012   #1

Windows 7 64bit
Random total freezing during internet use, needs hard reboot

Hi All,
With your help I was recently able to diagnose a faulty video card on my system that was causing a blank screen crash as soon as I logged into winodws. I've replaced the videocard, and now there's another problem - the machine randomly freezes. I've noticed it happening more often when i'm using the internet. It crashed as I was browsing with google chrome. Not quite sure if that was necessary for the crash, since it's what happens mostly on this machine. I've run a memory diagnostic and that came up clean. I've completely reformatted the hard drive, reinstalled Windows 7 x64, and downloaded all the necessary Windows Updates. The problem persists! I'm attaching a BSOD report, even though I'm not sure if It'll have any information regarding the freeze.


My System SpecsSystem Spec

18 Jul 2012   #2
Microsoft MVP


SP1 isn't installed, please do the following:
Installing Windows 7 Service Pack 1
1. Visit the PC manufacturer's website and update ALL drivers. DO NOT use Windows Update or the "Update drivers" function of Device Manager.
2. Check Device Manager for any unknown/disabled devices - if there are unknown/disabled devices, fix them with the latest drivers from the device manufacturer's website (not the PC Manufacturer)
3. Visit Windows Update and get all updates (may take repeated visits)
4. Visit Windows Update and get Service Pack 1 (usually under Important Updates). Read these notes for installing SP1: Steps to follow before you install Windows 7 SP1 and Windows Server 2008 R2 SP1 from the Microsoft Download Center
NOTE: For Vista, read these notes:
Read these notes for installing Vista SP1: Learn how to install Windows Vista Service Pack 1 (SP1)
Read these notes for installing Vista SP2: Learn how to install Windows Vista Service Pack 2 (SP2)
5. Visit Windows Update and get any other available updates. May take repeated visits, but keep it up until you get several "Windows is updated" results.
If you're having difficulties with installing a Service Pack, please use the SURTool from this link: What is the System Update Readiness Tool?
Also, check out this troubleshooting link from Microsoft: Troubleshoot problems installing Service Pack 1 (SP1) for Windows 7 and Windows Server 2008 R2

I have had limited success in installing updates/Service Packs when using a "clean boot". I suspect that I'm just bypassing the problem - and that it can come back to bite me in the butt later on.
Try other browsers to see if you can blame it on just one browswer - or on all of them.

Log Name: System
Source: Microsoft-Windows-HAL
Date: 2012-07-14T08:40:31.459
Event ID: 12
Task: N/A
Level: Error
Opcode: Info
Keyword: N/A
User: N/A
User Name: N/A
Computer: Beta
The platform firmware has corrupted memory across the previous system power transition. Please check for updated firmware for your system.
Try updating your BIOS

I got lucky finding this one:
Log Name: Application
Source: Windows Error Reporting
Date: 2012-07-13T14:34:02.000
Event ID: 1001
Task: N/A
Level: Information
Opcode: Info
Keyword: Classic
User: N/A
User Name: N/A
Computer: 37L4247E29-32
Fault bucket , type 0
Event Name: PnPDriverNotFound
Response: Not available
Cab Id: 0

Problem signature:
P1: x64
P2: ACPI\ATK0110

Attached files:

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\NonCritical_x64_7b90e53f6497da36d01d2c8167badd75493 30a6_cab_04b54eda

Analysis symbol:
Rechecking for solution: 0
Report Id: 51313f60-cd19-11e1-949e-916c36d90f58
Report Status: 6
Have you reinstalled the Asus ATK0110 ACPI Utility driver recently? If not, please do so.

If this helps at all - but the problem persists - please generate a new set of jcgriff2 reports.
My System SpecsSystem Spec

 Random total freezing during internet use, needs hard reboot

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