|16 Jul 2012||#1|
| || |
Random total freezing during internet use, needs hard reboot
With your help I was recently able to diagnose a faulty video card on my system that was causing a blank screen crash as soon as I logged into winodws. I've replaced the videocard, and now there's another problem - the machine randomly freezes. I've noticed it happening more often when i'm using the internet. It crashed as I was browsing with google chrome. Not quite sure if that was necessary for the crash, since it's what happens mostly on this machine. I've run a memory diagnostic and that came up clean. I've completely reformatted the hard drive, reinstalled Windows 7 x64, and downloaded all the necessary Windows Updates. The problem persists! I'm attaching a BSOD report, even though I'm not sure if It'll have any information regarding the freeze.
|My System Specs|
|18 Jul 2012||#2|
| || |
SP1 isn't installed, please do the following:
Installing Windows 7 Service Pack 1
1. Visit the PC manufacturer's website and update ALL drivers. DO NOT use Windows Update or the "Update drivers" function of Device Manager.
2. Check Device Manager for any unknown/disabled devices - if there are unknown/disabled devices, fix them with the latest drivers from the device manufacturer's website (not the PC Manufacturer)
3. Visit Windows Update and get all updates (may take repeated visits)
4. Visit Windows Update and get Service Pack 1 (usually under Important Updates). Read these notes for installing SP1: Steps to follow before you install Windows 7 SP1 and Windows Server 2008 R2 SP1 from the Microsoft Download Center
NOTE: For Vista, read these notes:
Read these notes for installing Vista SP1: Learn how to install Windows Vista Service Pack 1 (SP1)
Read these notes for installing Vista SP2: Learn how to install Windows Vista Service Pack 2 (SP2)
If you're having difficulties with installing a Service Pack, please use the SURTool from this link: What is the System Update Readiness Tool?
Also, check out this troubleshooting link from Microsoft: Troubleshoot problems installing Service Pack 1 (SP1) for Windows 7 and Windows Server 2008 R2
I have had limited success in installing updates/Service Packs when using a "clean boot". I suspect that I'm just bypassing the problem - and that it can come back to bite me in the butt later on.
Log Name: System
Event ID: 12
User Name: N/A
The platform firmware has corrupted memory across the previous system power transition. Please check for updated firmware for your system.
I got lucky finding this one:
Log Name: Application
Source: Windows Error Reporting
Event ID: 1001
User Name: N/A
Fault bucket , type 0
Event Name: PnPDriverNotFound
Response: Not available
Cab Id: 0
These files may be available here:
Rechecking for solution: 0
Report Id: 51313f60-cd19-11e1-949e-916c36d90f58
Report Status: 6
If this helps at all - but the problem persists - please generate a new set of jcgriff2 reports.
|My System Specs|
|Similar help and support threads for2: Random total freezing during internet use, needs hard reboot|
|Firefox issues- sudden total PC freezing||Browsers & Mail|
|Newly built computer random freezing and freezing on starting windows||General Discussion|
|Win 7 x64 Freezing/Hard Reboot Required help...No Error/Events Thrown||Hardware & Devices|
|Random freezing when on internet. Locale ID: 1033||BSOD Help and Support|
|[REBOOT] Sudden Random Reboot and black screen at start up!||BSOD Help and Support|
|Freezing/Crashing/ Random reboot with Windows 7, playing games.||Gaming|
|Total lockup/freezing issue on new build||BSOD Help and Support|
|Our Sites ||Site Links ||About Us ||Find Us |
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.
© Designer Media Ltd
All times are GMT -5. The time now is 05:43 PM.