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Windows 7: BSOD playing games or during downloads

30 Jul 2012   #11
usasma
Microsoft MVP

 
 

Which driver? I suggested several.
If it's the wireless USB, just go to the website of the manufacturer and see if there's a more recent one available.


My System SpecsSystem Spec
.
01 Aug 2012   #12
SuperXHornet

Windows 7 64 bit
 
 

I'm stuck at this point , but here's some bsod's but are system service exception bsods so hopefully you can tell me something else
My System SpecsSystem Spec
01 Aug 2012   #13
usasma
Microsoft MVP

 
 

If this is your motherboard then you can download the LAN driver from here: ASUS - Motherboards- ASUS M4A78LT-M LE

As for the wireless USB device - what is the exact make and model?
If replacing these drivers doesn't fix it, then you're going to have to try something that removes the wireless USB device from the equation.

The following info is just FYI, I've already addressed the issues that I saw in the above paragraphs

- Further info on BSOD error messages available at: http://www.carrona.org/bsodindx.html
- Info on how to troubleshoot BSOD's (DRAFT): http://www.carrona.org/userbsod.html
- How I do it: http://www.carrona.org/howidoit.html

3RD PARTY DRIVERS PRESENT IN THE DUMP FILES
Code:

AE2500w764.sys Mon Mar 28 20:22:08 2011 (4D912630)
ASACPI.sys     Wed Jul 15 23:31:29 2009 (4A5E9F11)
AsIO.sys       Mon Aug 03 03:03:16 2009 (4A768BB4)
AsUpIO.sys     Sun Jul 05 22:21:38 2009 (4A515FB2)
L1C62x64.sys   Wed Apr 01 01:09:17 2009 (49D2F6FD)
MpFilter.sys   Fri Mar 09 06:05:26 2012 (4F59E3F6)
amdxata.sys    Fri Mar 19 12:18:18 2010 (4BA3A3CA)
atikmdag.sys   Mon Jun 11 12:59:31 2012 (4FD623F3)
atikmpag.sys   Mon Jun 11 12:26:14 2012 (4FD61C26)
ccSetx64.sys   Mon Aug 08 17:47:34 2011 (4E405976)
nvstor.sys     Fri Mar 19 16:45:11 2010 (4BA3E257)
nvstor64.sys   Fri Apr 09 05:22:41 2010 (4BBEF1E1)
viahduaa.sys   Sat May 15 06:22:39 2010 (4BEE75EF)
http://www.carrona.org/drivers/driver.php?id=AE2500w764.sys
http://www.carrona.org/drivers/driver.php?id=ASACPI.sys
http://www.carrona.org/drivers/driver.php?id=AsIO.sys
http://www.carrona.org/drivers/driver.php?id=AsUpIO.sys
http://www.carrona.org/drivers/driver.php?id=L1C62x64.sys
http://www.carrona.org/drivers/driver.php?id=MpFilter.sys
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=ccSetx64.sys
http://www.carrona.org/drivers/driver.php?id=nvstor.sys
http://www.carrona.org/drivers/driver.php?id=nvstor64.sys
http://www.carrona.org/drivers/driver.php?id=viahduaa.sys


Code:

Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\072512-17316-01.dmp]
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\072512-17971-01.dmp]
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Wed Jul 25 11:35:37.854 2012 (UTC - 4:00)
System Uptime: 0 days 0:00:18.134
BugCheck FE, {5, fffffa80080371a0, 10024396, fffffa80085acc48}
Probably caused by : usbehci.sys ( usbehci!EHCI_sMode_PollEndpointSlot+6c )
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0xFE
PROCESS_NAME:  winlogon.exe
FAILURE_BUCKET_ID:  X64_0xFE_INVALID_PHYSICAL_ADDR_usbehci!EHCI_sMode_PollEndpointSlot+6c
Bugcheck code 000000FE
Arguments 00000000`00000005 fffffa80`080371a0 00000000`10024396 fffffa80`085acc48
BiosVersion = 0801   
BiosReleaseDate = 01/17/2011
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\072512-26317-01.dmp]
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Wed Jul 25 12:02:33.861 2012 (UTC - 4:00)
System Uptime: 0 days 0:03:21.141
*** WARNING: Unable to verify timestamp for Unknown_Module_00000000`00000000
BugCheck FE, {5, fffffa80080501a0, 10024396, fffffa8008590c48}
Probably caused by : ntkrnlmp.exe ( nt!RtlCopyMemoryNonTemporal+92 )
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0xFE
FAILURE_BUCKET_ID:  X64_0xFE_INVALID_PHYSICAL_ADDR_nt!RtlCopyMemoryNonTemporal+92
Bugcheck code 000000FE
Arguments 00000000`00000005 fffffa80`080501a0 00000000`10024396 fffffa80`08590c48
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\073012-15849-01.dmp]
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Sun Jul 29 09:19:34.343 2012 (UTC - 4:00)
System Uptime: 0 days 0:07:15.623
*** WARNING: Unable to verify timestamp for Unknown_Module_00000000`00000000
BugCheck 1E, {0, 0, 0, 0}
Probably caused by : ntkrnlmp.exe ( nt!KiKernelCalloutExceptionHandler+e )
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x1E
FAILURE_BUCKET_ID:  X64_0x1E_nt!KiKernelCalloutExceptionHandler+e
Bugcheck code 0000001E
Arguments 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``

My System SpecsSystem Spec
.

01 Aug 2012   #14
SuperXHornet

Windows 7 64 bit
 
 

I think I rather just remove it from the equation. How do I do it?
My System SpecsSystem Spec
02 Aug 2012   #15
usasma
Microsoft MVP

 
 

You uninstall the software for it and then physically remove it from the system.
If the BSOD's stop, then you've proven that it's at fault.
My System SpecsSystem Spec
04 Aug 2012   #16
SuperXHornet

Windows 7 64 bit
 
 

Alright well I did what you said and got more bsod's. I also got a message saying the display adapter recovered from a crash or something similar. Maybe you can tell me from the attachment i have attached
My System SpecsSystem Spec
04 Aug 2012   #17
SuperXHornet

Windows 7 64 bit
 
 

Wasnt sure if the attachment went through or not but here it is again just in case
My System SpecsSystem Spec
05 Aug 2012   #18
usasma
Microsoft MVP

 
 

Looks like we've got some hard drive issues (2 of the last 3 memory dumps are STOP 0x24 and blame NTFS.sys)
Please:

Please do this:
Quote:
CHKDSK /R /F:
Run CHKDSK /R /F from an elevated (Run as adminstrator) Command Prompt. Please do this for each hard drive on your system.
FWIW - I know that the /F is supposed to be redundant, but I prefer to have it run anyway.
When it tells you it can't do it right now - and asks you if you'd like to do it at the next reboot - answer Y (for Yes) and press Enter. Then reboot and let the test run. It may take a while for it to run, but keep an occasional eye on it to see if it generates any errors. See "CHKDSK LogFile" below in order to check the results of the test.

Elevated Command Prompt:
Go to Start and type in "cmd.exe" (without the quotes)
At the top of the Search Box, right click on Cmd.exe and select "Run as administrator"

CHKDSK LogFile:
Go to Start and type in "eventvwr.msc" (without the quotes) and press Enter
Expand the Windows logs heading, then select the Application log file entry.
Double click on the Source column header.
Scroll down the list until you find the Chkdsk entry (wininit for Win7) (winlogon for XP).
Copy/paste the results into your next post.
Then run these free, bootable diagnostics: Initial Hardware Diagnostics
Start with the hard drive test first.

Just FYI - those display adapter recovery errors are BSOD'ish events (STOP 0x117). I'd suggest looking into the hard drive stuff before we go any further. If we remedy the hard drive stuff and you still have errors - then we'll start looking at the video.
My System SpecsSystem Spec
06 Aug 2012   #19
SuperXHornet

Windows 7 64 bit
 
 

Checking file system on C:
The type of the file system is NTFS.

A disk check has been scheduled.
Windows will now check the disk.

CHKDSK is verifying files (stage 1 of 5)...
165632 file records processed. File verification completed.
215 large file records processed. 0 bad file records processed. 0 EA records processed. 61 reparse records processed. CHKDSK is verifying indexes (stage 2 of 5)...
210406 index entries processed. Index verification completed.
0 unindexed files scanned. 0 unindexed files recovered. CHKDSK is verifying security descriptors (stage 3 of 5)...
165632 file SDs/SIDs processed. Cleaning up 1004 unused index entries from index $SII of file 0x9.
Cleaning up 1004 unused index entries from index $SDH of file 0x9.
Cleaning up 1004 unused security descriptors.
Security descriptor verification completed.
22388 data files processed. CHKDSK is verifying Usn Journal...
34486632 USN bytes processed. Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
Windows replaced bad clusters in file 43
of name \Windows\Logs\SYSTEM~1\RESTOR~4.ETL.
Windows replaced bad clusters in file 45
of name \Windows\Logs\SYSTEM~1\RESTOR~1.ETL.
165616 files processed. File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
82637713 free clusters processed. Free space verification is complete.
CHKDSK discovered free space marked as allocated in the
master file table (MFT) bitmap.
CHKDSK discovered free space marked as allocated in the volume bitmap.
Windows has made corrections to the file system.

488282111 KB total disk space.
157378940 KB in 122903 files.
70676 KB in 22389 indexes.
0 KB in bad sectors.
281639 KB in use by the system.
65536 KB occupied by the log file.
330550856 KB available on disk.

4096 bytes in each allocation unit.
122070527 total allocation units on disk.
82637714 allocation units available on disk.

Internal Info:
00 87 02 00 98 37 02 00 8b 2a 04 00 00 00 00 00 .....7...*......
78 01 00 00 3d 00 00 00 00 00 00 00 00 00 00 00 x...=...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................

Windows has finished checking your disk.
Please wait while your computer restarts.


Also when starting up on after the harddrive test it crashed as soon as i got in. This time just a system_service_exception
My System SpecsSystem Spec
07 Aug 2012   #20
usasma
Microsoft MVP

 
 

CHKDSK shows some errors
It also replaced some stuff in 2 files - as they're in the LogFiles directory I don't think that it's a problem.

Did the hard drive test pass?
If it didn't pass (or it didn't get run) - then try the Seagate Seatools test.
If that doesn't run, then try either the Seagate or WesternDigital tests inside of Windows (different downloads than in my links). You may want to run a scan with the free HDTune program also.

Once we're sure that the hard drive passes the diagnostic tests, then move on to trying SFC.EXE /SCANNOW from and elevated (Run as administrator) Command Prompt.

Finally, after the next BSOD, please run the CHKDSK /R /F procedure again to see if there are any more corruptions/problems.

The following info is just FYI, I've already addressed the issues that I saw in the above paragraphs

- Further info on BSOD error messages available at: http://www.carrona.org/bsodindx.html
- Info on how to troubleshoot BSOD's (DRAFT): http://www.carrona.org/userbsod.html
- How I do it: http://www.carrona.org/howidoit.html

3RD PARTY DRIVERS PRESENT IN THE DUMP FILES

L1C62x64.sys Wed Apr 1 01:09:17 2009 (49D2F6FD)
Atheros NIC driver
Driver Reference Table - L1C62x64.sys

AsUpIO.sys Sun Jul 5 22:21:38 2009 (4A515FB2)
ASUS hardware monitoring software related
http://www.carrona.org/drivers/driver.php?id=AsUpIO.sys

mcupdate_AuthenticAMD.dll Mon Jul 13 21:29:09 2009 (4A5BDF65)

http://www.carrona.org/drivers/drive...thenticAMD.dll

ASACPI.sys Wed Jul 15 23:31:29 2009 (4A5E9F11)
Asus ATK0110 ACPI Utility [RED](a known BSOD maker in Win7)[/RED]. Also a part of the Asus PCProbe and AISuite Utilities
http://www.carrona.org/drivers/driver.php?id=ASACPI.sys

AsIO.sys Mon Aug 3 03:03:16 2009 (4A768BB4)
Asus PCProbe Utility
http://www.carrona.org/drivers/driver.php?id=AsIO.sys

amdxata.sys Fri Mar 19 12:18:18 2010 (4BA3A3CA)
AMD storage controller driver - usually from the Windows 7 DVD
http://www.carrona.org/drivers/drive...id=amdxata.sys

nvstor.sys Fri Mar 19 16:45:11 2010 (4BA3E257)
nVidia Storage Drivers
http://www.carrona.org/drivers/driver.php?id=nvstor.sys

nvstor64.sys Fri Apr 9 05:22:41 2010 (4BBEF1E1)
nVidia Storage Driver (nForce chipset driver)
http://www.carrona.org/drivers/drive...d=nvstor64.sys

viahduaa.sys Sat May 15 06:22:39 2010 (4BEE75EF)
VIA High Definition Audio Function Driver
http://www.carrona.org/drivers/drive...d=viahduaa.sys

ccSetx64.sys Mon Aug 8 17:47:34 2011 (4E405976)
Symantec/ Norton Common Client Settings Driver
http://www.carrona.org/drivers/drive...d=ccSetx64.sys

cpuz135_x64.sys Wed Sep 21 04:23:41 2011 (4E799F0D)
CPU-Z CPU monitor
http://www.carrona.org/drivers/drive...puz135_x64.sys

MpFilter.sys Fri Mar 9 06:05:26 2012 (4F59E3F6)
Microsoft Windows AntiMalware protection system
http://www.carrona.org/drivers/drive...d=MpFilter.sys

atikmpag.sys Mon Jun 11 12:26:14 2012 (4FD61C26)
ATI Video driver (remove the Catalyst Control Center and only install the Display Driver)
http://www.carrona.org/drivers/drive...d=atikmpag.sys

atikmdag.sys Mon Jun 11 12:59:31 2012 (4FD623F3)
ATI Video driver (remove the Catalyst Control Center and only install the Display Driver)
[url = http://www.carrona.org/drivers/driver.php?id=atikmdag.sys]http://www.carrona.org/drivers/driver.php?id=atikmdag.sys[/url]

BSOD BUGCHECK SUMMARY

Code:

Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\080412-16333-01.dmp]
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Sat Aug  4 14:16:25.985 2012 (UTC - 4:00)
System Uptime: 0 days 0:24:32.265
BugCheck 24, {1904fb, fffff88007812078, fffff880078118d0, fffff88001234e4e}
Probably caused by : Ntfs.sys ( Ntfs!NtfsExtendedCompleteRequestInternal+de )
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x24
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID:  X64_0x24_Ntfs!NtfsExtendedCompleteRequestInternal+de
Bugcheck code 00000024
Arguments 00000000`001904fb fffff880`07812078 fffff880`078118d0 fffff880`01234e4e
BiosVersion = 0801   
BiosReleaseDate = 01/17/2011
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\080412-24601-01.dmp]
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Sat Aug  4 02:23:15.416 2012 (UTC - 4:00)
System Uptime: 0 days 12:26:58.696
BugCheck 24, {1904fb, fffff880076afaa8, fffff880076af300, fffff880012283c7}
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : Ntfs.sys ( Ntfs!NtfsLookupAllocation+e7 )
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x24
PROCESS_NAME:  MsMpEng.exe
FAILURE_BUCKET_ID:  X64_0x24_Ntfs!NtfsLookupAllocation+e7
Bugcheck code 00000024
Arguments 00000000`001904fb fffff880`076afaa8 fffff880`076af300 fffff880`012283c7
BiosVersion = 0801   
BiosReleaseDate = 01/17/2011
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\080312-17659-01.dmp]
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Fri Aug  3 13:05:02.455 2012 (UTC - 4:00)
System Uptime: 0 days 0:24:26.735
BugCheck 3B, {c0000005, fffff800030e7f6c, fffff88006c70940, 0}
Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceHandler+7c )
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  rundll32.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!KiSystemServiceHandler+7c
Bugcheck code 0000003B
Arguments 00000000`c0000005 fffff800`030e7f6c fffff880`06c70940 00000000`00000000
BiosVersion = 0801   
BiosReleaseDate = 01/17/2011
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``

My System SpecsSystem Spec
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 BSOD playing games or during downloads




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