New
#11
Which driver? I suggested several.
If it's the wireless USB, just go to the website of the manufacturer and see if there's a more recent one available.
Which driver? I suggested several.
If it's the wireless USB, just go to the website of the manufacturer and see if there's a more recent one available.
I'm stuck at this point , but here's some bsod's but are system service exception bsods so hopefully you can tell me something else
If this is your motherboard then you can download the LAN driver from here: ASUS - Motherboards- ASUS M4A78LT-M LE
As for the wireless USB device - what is the exact make and model?
If replacing these drivers doesn't fix it, then you're going to have to try something that removes the wireless USB device from the equation.
The following info is just FYI, I've already addressed the issues that I saw in the above paragraphs
- Further info on BSOD error messages available at: http://www.carrona.org/bsodindx.html
- Info on how to troubleshoot BSOD's (DRAFT): http://www.carrona.org/userbsod.html
- How I do it: http://www.carrona.org/howidoit.html
3RD PARTY DRIVERS PRESENT IN THE DUMP FILES
http://www.carrona.org/drivers/driver.php?id=AE2500w764.sysCode:AE2500w764.sys Mon Mar 28 20:22:08 2011 (4D912630) ASACPI.sys Wed Jul 15 23:31:29 2009 (4A5E9F11) AsIO.sys Mon Aug 03 03:03:16 2009 (4A768BB4) AsUpIO.sys Sun Jul 05 22:21:38 2009 (4A515FB2) L1C62x64.sys Wed Apr 01 01:09:17 2009 (49D2F6FD) MpFilter.sys Fri Mar 09 06:05:26 2012 (4F59E3F6) amdxata.sys Fri Mar 19 12:18:18 2010 (4BA3A3CA) atikmdag.sys Mon Jun 11 12:59:31 2012 (4FD623F3) atikmpag.sys Mon Jun 11 12:26:14 2012 (4FD61C26) ccSetx64.sys Mon Aug 08 17:47:34 2011 (4E405976) nvstor.sys Fri Mar 19 16:45:11 2010 (4BA3E257) nvstor64.sys Fri Apr 09 05:22:41 2010 (4BBEF1E1) viahduaa.sys Sat May 15 06:22:39 2010 (4BEE75EF)
http://www.carrona.org/drivers/driver.php?id=ASACPI.sys
http://www.carrona.org/drivers/driver.php?id=AsIO.sys
http://www.carrona.org/drivers/driver.php?id=AsUpIO.sys
http://www.carrona.org/drivers/driver.php?id=L1C62x64.sys
http://www.carrona.org/drivers/driver.php?id=MpFilter.sys
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=ccSetx64.sys
http://www.carrona.org/drivers/driver.php?id=nvstor.sys
http://www.carrona.org/drivers/driver.php?id=nvstor64.sys
http://www.carrona.org/drivers/driver.php?id=viahduaa.sys
Code:Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\072512-17316-01.dmp] ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии`` Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\072512-17971-01.dmp] Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030 Debug session time: Wed Jul 25 11:35:37.854 2012 (UTC - 4:00) System Uptime: 0 days 0:00:18.134 BugCheck FE, {5, fffffa80080371a0, 10024396, fffffa80085acc48} Probably caused by : usbehci.sys ( usbehci!EHCI_sMode_PollEndpointSlot+6c ) DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT BUGCHECK_STR: 0xFE PROCESS_NAME: winlogon.exe FAILURE_BUCKET_ID: X64_0xFE_INVALID_PHYSICAL_ADDR_usbehci!EHCI_sMode_PollEndpointSlot+6c Bugcheck code 000000FE Arguments 00000000`00000005 fffffa80`080371a0 00000000`10024396 fffffa80`085acc48 BiosVersion = 0801 BiosReleaseDate = 01/17/2011 SystemManufacturer = System manufacturer SystemProductName = System Product Name ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии`` Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\072512-26317-01.dmp] Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030 Debug session time: Wed Jul 25 12:02:33.861 2012 (UTC - 4:00) System Uptime: 0 days 0:03:21.141 *** WARNING: Unable to verify timestamp for Unknown_Module_00000000`00000000 BugCheck FE, {5, fffffa80080501a0, 10024396, fffffa8008590c48} Probably caused by : ntkrnlmp.exe ( nt!RtlCopyMemoryNonTemporal+92 ) DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT BUGCHECK_STR: 0xFE FAILURE_BUCKET_ID: X64_0xFE_INVALID_PHYSICAL_ADDR_nt!RtlCopyMemoryNonTemporal+92 Bugcheck code 000000FE Arguments 00000000`00000005 fffffa80`080501a0 00000000`10024396 fffffa80`08590c48 ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии`` Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\073012-15849-01.dmp] Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030 Debug session time: Sun Jul 29 09:19:34.343 2012 (UTC - 4:00) System Uptime: 0 days 0:07:15.623 *** WARNING: Unable to verify timestamp for Unknown_Module_00000000`00000000 BugCheck 1E, {0, 0, 0, 0} Probably caused by : ntkrnlmp.exe ( nt!KiKernelCalloutExceptionHandler+e ) DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT BUGCHECK_STR: 0x1E FAILURE_BUCKET_ID: X64_0x1E_nt!KiKernelCalloutExceptionHandler+e Bugcheck code 0000001E Arguments 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
I think I rather just remove it from the equation. How do I do it?
You uninstall the software for it and then physically remove it from the system.
If the BSOD's stop, then you've proven that it's at fault.
Alright well I did what you said and got more bsod's. I also got a message saying the display adapter recovered from a crash or something similar. Maybe you can tell me from the attachment i have attached
Wasnt sure if the attachment went through or not but here it is again just in case
Looks like we've got some hard drive issues (2 of the last 3 memory dumps are STOP 0x24 and blame NTFS.sys)
Please:
Please do this:
Then run these free, bootable diagnostics: Initial Hardware DiagnosticsCHKDSK /R /F:
Run CHKDSK /R /F from an elevated (Run as adminstrator) Command Prompt. Please do this for each hard drive on your system.
FWIW - I know that the /F is supposed to be redundant, but I prefer to have it run anyway.
When it tells you it can't do it right now - and asks you if you'd like to do it at the next reboot - answer Y (for Yes) and press Enter. Then reboot and let the test run. It may take a while for it to run, but keep an occasional eye on it to see if it generates any errors. See "CHKDSK LogFile" below in order to check the results of the test.
Elevated Command Prompt:
Go to Start and type in "cmd.exe" (without the quotes)
At the top of the Search Box, right click on Cmd.exe and select "Run as administrator"
CHKDSK LogFile:
Go to Start and type in "eventvwr.msc" (without the quotes) and press Enter
Expand the Windows logs heading, then select the Application log file entry.
Double click on the Source column header.
Scroll down the list until you find the Chkdsk entry (wininit for Win7) (winlogon for XP).
Copy/paste the results into your next post.
Start with the hard drive test first.
Just FYI - those display adapter recovery errors are BSOD'ish events (STOP 0x117). I'd suggest looking into the hard drive stuff before we go any further. If we remedy the hard drive stuff and you still have errors - then we'll start looking at the video.
Checking file system on C:
The type of the file system is NTFS.
A disk check has been scheduled.
Windows will now check the disk.
CHKDSK is verifying files (stage 1 of 5)...
165632 file records processed. File verification completed.
215 large file records processed. 0 bad file records processed. 0 EA records processed. 61 reparse records processed. CHKDSK is verifying indexes (stage 2 of 5)...
210406 index entries processed. Index verification completed.
0 unindexed files scanned. 0 unindexed files recovered. CHKDSK is verifying security descriptors (stage 3 of 5)...
165632 file SDs/SIDs processed. Cleaning up 1004 unused index entries from index $SII of file 0x9.
Cleaning up 1004 unused index entries from index $SDH of file 0x9.
Cleaning up 1004 unused security descriptors.
Security descriptor verification completed.
22388 data files processed. CHKDSK is verifying Usn Journal...
34486632 USN bytes processed. Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
Windows replaced bad clusters in file 43
of name \Windows\Logs\SYSTEM~1\RESTOR~4.ETL.
Windows replaced bad clusters in file 45
of name \Windows\Logs\SYSTEM~1\RESTOR~1.ETL.
165616 files processed. File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
82637713 free clusters processed. Free space verification is complete.
CHKDSK discovered free space marked as allocated in the
master file table (MFT) bitmap.
CHKDSK discovered free space marked as allocated in the volume bitmap.
Windows has made corrections to the file system.
488282111 KB total disk space.
157378940 KB in 122903 files.
70676 KB in 22389 indexes.
0 KB in bad sectors.
281639 KB in use by the system.
65536 KB occupied by the log file.
330550856 KB available on disk.
4096 bytes in each allocation unit.
122070527 total allocation units on disk.
82637714 allocation units available on disk.
Internal Info:
00 87 02 00 98 37 02 00 8b 2a 04 00 00 00 00 00 .....7...*......
78 01 00 00 3d 00 00 00 00 00 00 00 00 00 00 00 x...=...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
Windows has finished checking your disk.
Please wait while your computer restarts.
Also when starting up on after the harddrive test it crashed as soon as i got in. This time just a system_service_exception
CHKDSK shows some errors
It also replaced some stuff in 2 files - as they're in the LogFiles directory I don't think that it's a problem.
Did the hard drive test pass?
If it didn't pass (or it didn't get run) - then try the Seagate Seatools test.
If that doesn't run, then try either the Seagate or WesternDigital tests inside of Windows (different downloads than in my links). You may want to run a scan with the free HDTune program also.
Once we're sure that the hard drive passes the diagnostic tests, then move on to trying SFC.EXE /SCANNOW from and elevated (Run as administrator) Command Prompt.
Finally, after the next BSOD, please run the CHKDSK /R /F procedure again to see if there are any more corruptions/problems.
The following info is just FYI, I've already addressed the issues that I saw in the above paragraphs
- Further info on BSOD error messages available at: http://www.carrona.org/bsodindx.html
- Info on how to troubleshoot BSOD's (DRAFT): http://www.carrona.org/userbsod.html
- How I do it: http://www.carrona.org/howidoit.html
3RD PARTY DRIVERS PRESENT IN THE DUMP FILES
L1C62x64.sys Wed Apr 1 01:09:17 2009 (49D2F6FD)
Atheros NIC driver
Driver Reference Table - L1C62x64.sys
AsUpIO.sys Sun Jul 5 22:21:38 2009 (4A515FB2)
ASUS hardware monitoring software related
http://www.carrona.org/drivers/driver.php?id=AsUpIO.sys
mcupdate_AuthenticAMD.dll Mon Jul 13 21:29:09 2009 (4A5BDF65)
http://www.carrona.org/drivers/drive...thenticAMD.dll
ASACPI.sys Wed Jul 15 23:31:29 2009 (4A5E9F11)
Asus ATK0110 ACPI Utility [RED](a known BSOD maker in Win7)[/RED]. Also a part of the Asus PCProbe and AISuite Utilities
http://www.carrona.org/drivers/driver.php?id=ASACPI.sys
AsIO.sys Mon Aug 3 03:03:16 2009 (4A768BB4)
Asus PCProbe Utility
http://www.carrona.org/drivers/driver.php?id=AsIO.sys
amdxata.sys Fri Mar 19 12:18:18 2010 (4BA3A3CA)
AMD storage controller driver - usually from the Windows 7 DVD
http://www.carrona.org/drivers/drive...id=amdxata.sys
nvstor.sys Fri Mar 19 16:45:11 2010 (4BA3E257)
nVidia Storage Drivers
http://www.carrona.org/drivers/driver.php?id=nvstor.sys
nvstor64.sys Fri Apr 9 05:22:41 2010 (4BBEF1E1)
nVidia Storage Driver (nForce chipset driver)
http://www.carrona.org/drivers/drive...d=nvstor64.sys
viahduaa.sys Sat May 15 06:22:39 2010 (4BEE75EF)
VIA High Definition Audio Function Driver
http://www.carrona.org/drivers/drive...d=viahduaa.sys
ccSetx64.sys Mon Aug 8 17:47:34 2011 (4E405976)
Symantec/ Norton Common Client Settings Driver
http://www.carrona.org/drivers/drive...d=ccSetx64.sys
cpuz135_x64.sys Wed Sep 21 04:23:41 2011 (4E799F0D)
CPU-Z CPU monitor
http://www.carrona.org/drivers/drive...puz135_x64.sys
MpFilter.sys Fri Mar 9 06:05:26 2012 (4F59E3F6)
Microsoft Windows AntiMalware protection system
http://www.carrona.org/drivers/drive...d=MpFilter.sys
atikmpag.sys Mon Jun 11 12:26:14 2012 (4FD61C26)
ATI Video driver (remove the Catalyst Control Center and only install the Display Driver)
http://www.carrona.org/drivers/drive...d=atikmpag.sys
atikmdag.sys Mon Jun 11 12:59:31 2012 (4FD623F3)
ATI Video driver (remove the Catalyst Control Center and only install the Display Driver)
[url = http://www.carrona.org/drivers/driver.php?id=atikmdag.sys]http://www.carrona.org/drivers/driver.php?id=atikmdag.sys[/url]
BSOD BUGCHECK SUMMARY
Code:Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\080412-16333-01.dmp] Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030 Debug session time: Sat Aug 4 14:16:25.985 2012 (UTC - 4:00) System Uptime: 0 days 0:24:32.265 BugCheck 24, {1904fb, fffff88007812078, fffff880078118d0, fffff88001234e4e} Probably caused by : Ntfs.sys ( Ntfs!NtfsExtendedCompleteRequestInternal+de ) DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT BUGCHECK_STR: 0x24 PROCESS_NAME: svchost.exe FAILURE_BUCKET_ID: X64_0x24_Ntfs!NtfsExtendedCompleteRequestInternal+de Bugcheck code 00000024 Arguments 00000000`001904fb fffff880`07812078 fffff880`078118d0 fffff880`01234e4e BiosVersion = 0801 BiosReleaseDate = 01/17/2011 SystemManufacturer = System manufacturer SystemProductName = System Product Name ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии`` Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\080412-24601-01.dmp] Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030 Debug session time: Sat Aug 4 02:23:15.416 2012 (UTC - 4:00) System Uptime: 0 days 12:26:58.696 BugCheck 24, {1904fb, fffff880076afaa8, fffff880076af300, fffff880012283c7} *** WARNING: Unable to verify timestamp for win32k.sys *** ERROR: Module load completed but symbols could not be loaded for win32k.sys Probably caused by : Ntfs.sys ( Ntfs!NtfsLookupAllocation+e7 ) DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT BUGCHECK_STR: 0x24 PROCESS_NAME: MsMpEng.exe FAILURE_BUCKET_ID: X64_0x24_Ntfs!NtfsLookupAllocation+e7 Bugcheck code 00000024 Arguments 00000000`001904fb fffff880`076afaa8 fffff880`076af300 fffff880`012283c7 BiosVersion = 0801 BiosReleaseDate = 01/17/2011 SystemManufacturer = System manufacturer SystemProductName = System Product Name ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии`` Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\080312-17659-01.dmp] Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030 Debug session time: Fri Aug 3 13:05:02.455 2012 (UTC - 4:00) System Uptime: 0 days 0:24:26.735 BugCheck 3B, {c0000005, fffff800030e7f6c, fffff88006c70940, 0} Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceHandler+7c ) DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT BUGCHECK_STR: 0x3B PROCESS_NAME: rundll32.exe FAILURE_BUCKET_ID: X64_0x3B_nt!KiSystemServiceHandler+7c Bugcheck code 0000003B Arguments 00000000`c0000005 fffff800`030e7f6c fffff880`06c70940 00000000`00000000 BiosVersion = 0801 BiosReleaseDate = 01/17/2011 SystemManufacturer = System manufacturer SystemProductName = System Product Name ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``