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Windows 7: Computer BSOD every 30 minutes, then is fine till next restart?

18 Jul 2012   #1
stpickthorn

Windows 7 Home Premium 64-bit
 
 
Computer BSOD every 30 minutes, then is fine till next restart?

My computer has been going through this phase upon restart where it will BSOD around every 30 min for a couple days, then all of a sudden will be fine untill the next restart. I am running a ASUS laptop with Windows 7 Home Premium that I have had for about 2 years. I uploaded the latest .dmp file, I can upload more if necessary. I appreciate any help, and please let me know if you need more information. Thank you!


My System SpecsSystem Spec
.
18 Jul 2012   #2
yowanvista

Windows 10 Pro x64, Arch Linux
 
 

Your crash was triggered by AsDsm.sys, a driver part of Asus Data Security Manager Driver.
Update or remove that software.

The Asus ATK0101 ACPI UTILITY needs to be updated too.

ASUSTeK Computer Inc. -Support- Drivers and Download

Code:
ASMMAP64.sys        fffff880`02835000    fffff880`0283c000    0x00007000    0x45c63998    04/02/2007 23:52:56
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

KMODE_EXCEPTION_NOT_HANDLED (1e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff8800121b039, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: ffffffffffffffff, Parameter 1 of the exception

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
fltmgr!GetContextFromStreamList+99
fffff880`0121b039 488b4820        mov     rcx,qword ptr [rax+20h]

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  ffffffffffffffff

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002f12100
 ffffffffffffffff 

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x1E

PROCESS_NAME:  ccsvchst.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff80002d2dd88 to fffff80002ce31c0

STACK_TEXT:  
fffff880`07680498 fffff800`02d2dd88 : 00000000`0000001e ffffffff`c0000005 fffff880`0121b039 00000000`00000000 : nt!KeBugCheckEx
fffff880`076804a0 fffff800`02ce2842 : fffff880`07680c78 00000000`00000000 fffff880`07680d20 fffffa80`04112f10 : nt! ?? ::FNODOBFM::`string'+0x48d3d
fffff880`07680b40 fffff800`02ce114a : fffff6fc`c00f1a00 00000000`00000000 00000000`00000000 fffff8a0`0d1111b2 : nt!KiExceptionDispatch+0xc2
fffff880`07680d20 fffff880`0121b039 : fffffa80`08637be0 00000000`00000000 fffff880`07680f60 fffff880`0121aaae : nt!KiGeneralProtectionFault+0x10a
fffff880`07680eb0 fffff880`01225dbe : fffffa80`04112ec0 fffff880`07680fe8 00000000`00000001 fffffa80`08637be0 : fltmgr!GetContextFromStreamList+0x99
fffff880`07680f30 fffff880`0126b052 : fffffa80`04112ec0 fffffa80`044e5a60 fffff8a0`04963c70 00000000`00000000 : fltmgr!FltGetStreamContext+0x3e
fffff880`07680f60 fffff880`012631fd : fffffa80`044e5a60 fffff880`07680fd8 fffff880`076810d0 00000000`00000000 : fileinfo!FIStreamGet+0x52
fffff880`07680fd0 fffff880`01218067 : fffffa80`08637c80 00000000`00000000 fffffa80`08793b30 00000000`00000000 : fileinfo!FIPreReadWriteCallback+0x185
fffff880`07681080 fffff880`0121a82d : fffffa80`044e5a00 fffff880`07681603 fffff880`07681600 fffffa80`044e5a00 : fltmgr!FltpPerformPreCallbacks+0x2f7
fffff880`07681180 fffff880`01238630 : fffffa80`04c0f410 00000000`00000000 fffff880`07681330 00000000`00000018 : fltmgr!FltpPassThroughFastIo+0x4d
fffff880`076811c0 fffff880`0127c784 : 00000000`00000000 fffff880`0304dfb8 fffff880`0304dd98 fffffa80`044e5a60 : fltmgr!FltpFastIoRead+0x1d0
fffff880`07681260 00000000`00000000 : fffff880`0304dfb8 fffff880`0304dd98 fffffa80`044e5a60 fffff8a0`00000000 : AsDsm+0x6784


STACK_COMMAND:  kb

FOLLOWUP_IP: 
fileinfo!FIStreamGet+52
fffff880`0126b052 8bd8            mov     ebx,eax

SYMBOL_STACK_INDEX:  6

SYMBOL_NAME:  fileinfo!FIStreamGet+52

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: fileinfo

IMAGE_NAME:  fileinfo.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bc481

FAILURE_BUCKET_ID:  X64_0x1E_fileinfo!FIStreamGet+52

BUCKET_ID:  X64_0x1E_fileinfo!FIStreamGet+52

Followup: MachineOwner
---------
My System SpecsSystem Spec
18 Jul 2012   #3
stpickthorn

Windows 7 Home Premium 64-bit
 
 
BSOD problem, uploaded .dmp files

I have been recieving a BSOD error about every 30 min. I am running an ASUS laptop with Windows 7 Home Premium. Here is the latest .dmp file. Any help would be appreciated, thank you!
My System SpecsSystem Spec
.

18 Jul 2012   #4
yowanvista

Windows 10 Pro x64, Arch Linux
 
 

The ASUS CopyProtect driver (lullaby.sys) is the cause, update it.
ASUSTeK Computer Inc. -Support- Drivers and Download

Code:
BugCheck 3B, {c0000005, fffff88001046879, fffff88002ae66f0, 0}

Unable to load image lullaby.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for lullaby.sys
*** ERROR: Module load completed but symbols could not be loaded for lullaby.sys
Probably caused by : luafv.sys ( luafv!LuafvGenerateFileName+6d )
My System SpecsSystem Spec
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 Computer BSOD every 30 minutes, then is fine till next restart?




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