directx BSODs - dxgmms1.sys and dxgkrnl.sys

tonykuroi · 18 Jul 2012

I recently built myself a new computer, with the following specs:

i5 3750k, asrock z77 extreme4, 8GB Gskill sniper low voltage (model F3-12800CL9D-8GBSR2, two sticks of 4GB). I have an OCZ SSD (which isnt being used for windows at all, so, the specs arent important) and a WD caviar black WD1002FAEX 1TB HDD.

now, for some reason, I am getting random BSODs, in particular when I'm doing something that is a little more graphics intensive, such as streaming videos or gaming. Im assuming its a Directx problem, since my memory works perfectly fine in linux and never freezes (no, i haven't done a memtest, but, i just got the memory, and in all aspects it appears to function normal. I never have any crashes in linux whatsoever). In attempt to try to fix this, i have tried reinstalling windows (so, all of my BSOD minidumps arent here, this is from the most recent install), as well as updating directx, and uninstalling then reinstalling the intel HD 4000 driver. however, nothing seems to be fixing the problem. I was just wondering if there was someone more knowledgeable who could give me their opinion.

I have attatched a .zip with the required info from the rules, plus copies of the minidumps, and the results of a program called autoruns (on another site, a person posted in a forum, and someone asked for the results of this, so, i thought maybe it would be helpful to someone)

as a sidenote, one of the crashlogs lays blame on cfosspeed6 or whatever, which was xfastLAN, a program that comes with the Asrock board. I uninstalled it, because i thought it was giving me OTHER problems too, but still had a BSOD not too long later.

If anyone needs more information, I would be glad to provide it ASAP. I would just like to get my computer working at 100% until i can get the nVidia card i want, and be able to get back to 100% linux =P THe only reason i have windows is to run EVE online, but, if its crashing when i try to play it, it kinda seems counter inuitive.

I thank anyone who takes the time to look this over, and hope for the best

also, this is a win7 64bit home premium, on trial version since im not planning on using it more for the month of trial that i have. I just reinstalled it this morning.

tony

JaidynM · 20 Jul 2012

Software

There seems to be a problem with your Windows installation. Please follow the Windows Genuine and Activation Issue Posting Instructions. Post the results in your next post; do not start a new thread.

tonykuroi · 20 Jul 2012

no worries, im not the "start a new thread" type, unless its completely called for. Here's the info you needed (I hope)

Code:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-74XYM-BH4JX-XM76F
Windows Product Key Hash: KeYfcvXg/a1Q01x73+f8IL/JC4Y=
Windows Product ID: 00359-112-0000007-85736
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {B7035D8F-07C7-4CF6-B8EA-873487E894E4}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120503-2030
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\Tony\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{B7035D8F-07C7-4CF6-B8EA-873487E894E4}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-XM76F</PKey><PID>00359-112-0000007-85736</PID><PIDType>5</PIDType><SID>S-1-5-21-1596447894-103000266-2622635116</SID><SYSTEM><Manufacturer>To Be Filled By O.E.M.</Manufacturer><Model>To Be Filled By O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P1.30</Version><SMBIOSVersion major="2" minor="7"/><Date>20120418000000.000000+000</Date></BIOS><HWID>7E5D3007018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00170-112-000000-00-1033-7600.0000-1982012
Installation ID: 009152198513152871726911719522192926180302091326347132
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: XM76F
License Status: Initial grace period
Time remaining: 38580 minute(s) (26 day(s))
Remaining Windows rearm count: 4
Trusted time: 7/20/2012 11:49:24 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 7:17:2012 16:15
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MgAAAAEAAwABAAEAAQABAAAAAgABAAEAln0mUcCuwr/o7XTE3OBMZbL7SjrGcM5llmM=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			ALASKA		A M I
  FACP			ALASKA		A M I
  HPET			ALASKA		A M I
  MCFG			ALASKA		A M I
  ASF!			INTEL 		 HCG
  SSDT			Intel_		AoacTabl
  AAFT			ALASKA		OEMAAFT 
  SSDT			Intel_		AoacTabl
  SSDT			Intel_		AoacTabl
  SSDT			Intel_		AoacTabl
  BGRT			ALASKA		A M I

NoelDP · 21 Jul 2012

The installation is using the Default Key, which cannot be activated.
The BIOS is normal for a retail board.
The machine looks to have been installed 4 days prior to the MGADiag being run (so, on the 16th July).

JaidynM · 21 Jul 2012

Thanks Noel.

Test your RAM using Memtest86+. Let it run until 6-8 passes have completed or errors have been found.
RAM - Test with Memtest86+