BSOD Unknown cause(s)

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  1. Posts : 12
    MS Windows 7 Home Premium 64-bit SP1
       #1

    BSOD Unknown cause(s)


    Hi, I've been having BSOD for a couple of months now. I'm not exactly sure what the problem is, and proving to be difficult to narrow the cause down. I do a lot of multi tasking so that even makes it more difficult to find out what the problem is. I hope this rar can give you as much information as possible to find the exact problem.

    Also I noticed I currently use ATI for my graphics card, but I originally had nvidia and I'm noticing that Nvidia Phsyx still remains in my "Uninstall programs" list even though I have uninstalled it at least 3 times.

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 3081

    Additional information about the problem:
    BCCode: fe
    BCP1: 0000000000000008
    BCP2: 0000000000000006
    BCP3: 0000000000000005
    BCP4: FFFFFA8009A6CB20
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1

    System specs -
    Windows 7 x86 64 bit
    Manufacture - Asus M7723 case
    Graphics - ATI Radeon 6970 2g HD (Changed from Nvidia 330 GT (original graphics card when I bought the computer))
    Proc - Intel i7 920
    RAM - 8GB DDR3
    Motherboard - Acer FX58M

    Unable to reinstall the OS seeing as they never provided me with the original Win7 activation code. (probably don't need it but didn't take the risk)
    My computer is roughly 2 years old, the graphics card I bought is only a year old.

    I've always had a feeling that due to tight space in the case may cause the card to eventually overheat and just fail which is causing a BSOD, not sure if thats the case. I believe I also have a lot of outdated drivers but didn't really find which ones they were either.

    I've noticed when I open a game called Stronghold Kingdoms I tend to get a bluescreen a lot from that program, it's a game thats been downloaded through steam and opened through steam.
    Last edited by Decked; 19 Jul 2012 at 00:05. Reason: Not sure If I added attachments! Edit2: More information
      My Computer


  2. Posts : 32
    windows 7 64bit home premium
       #2

    even though your ati it still uses the phyx drivers for games that are made utilizing physx, so completly normal. if u uninstall either games wont run that use it or reinstall it when you go to run the game
      My Computer


  3. Posts : 32
    windows 7 64bit home premium
       #3

    i have a 6970m and also if you install the wrong driver it will cause the card to act funny. being as there is a flood of ati drivers this year can be hard to find the right one. i have personally switched to the 12.6 whql driver and have been pleased with it. theres also desktop drivers and mobile drivers. they can make a difference
      My Computer


  4. Posts : 1,436
    Windows 8.1 Pro x64
       #4

    First off,

    untinstall All Daemon Tools Software.

    Update your graphics drivers:
    AMD Graphics Drivers & Software

    Post back results
      My Computer


  5. Posts : 12
    MS Windows 7 Home Premium 64-bit SP1
    Thread Starter
       #5

    HonorGamer said:
    First off,

    untinstall All Daemon Tools Software.

    Update your graphics drivers:
    AMD Graphics Drivers & Software

    Post back results
    Thank you, It may take a few days to know if theres been a change seeing as these BSODS are completely random (yesterday experienced atleast 15-20)
      My Computer


  6. Posts : 1,436
    Windows 8.1 Pro x64
       #6

    Well just post back with the new dmp files if another happens and we will go from there.
      My Computer


  7. Posts : 12
    MS Windows 7 Home Premium 64-bit SP1
    Thread Starter
       #7

    HonorGamer said:
    Well just post back with the new dmp files if another happens and we will go from there.
    Okay I experienced another BSOD, but I believe this one was triggered a windows error after the computer comes out of sleep mode. (read this a month ago on some forums)
    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 3081

    Additional information about the problem:
    BCCode: fe
    BCP1: 0000000000000008
    BCP2: 0000000000000006
    BCP3: 0000000000000005
    BCP4: FFFFFA8009A6EB20
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\072212-17238-01.dmp
      My Computer


  8. Posts : 10,200
    MS Windows 7 Ultimate SP1 64-bit
       #8

    Decked,

    remains in my "Uninstall programs" list
    Where is there such a list?

    ==========================================

    Need filled out System Specs. Please follow this procedure:

    Update your SevenForums System Specs
    User CP (located on the top menu bar) |
    Your Profile | Edit System Spec
    (left-hand column)

    To gather info, use Speccy (my favorite) or SIW or System Info

    In the System Manufacturer Block, enter:
    Manufacturer and Model and
    ADD the word laptop, desktop, netbook or tablet.
    For example:
    Toshiba Satellite L305D notebook.

    Provide full windows version info, for example:
    MS Windows 7 Ultimate SP1 64-bit

    Use the “Other Info” block for Optical Reader,
    Mouse, touchpad, wifi adapter, speakers, monitor, etc

    Scroll down and click on SAVE CHANGES.

    You will find that in Speccy, you can select info from the display
    using your mouse/touchpad and then paste that info into your specs.

    SIW is a marvelous program, but the free version does not offer
    this capability.
    =====================================
    I'm not a BSOD analyst expert so will not speculate or download with wild gusts of wind.
    =====================================

    I do know that BSODs are caused by hardware or software. Sounds simplistic and is correct.

    Another fact: More than 80% of all BSODs are caused by drivers. That still leaves another 20%.

    WHQL drivers are the most reliable.

    =========================================
    Following info will help to understand your problem:

    Install CCleaner:
    CCleaner - PC Optimization and Cleaning - Free Download

    list of STARTUP PROGRAMS

    CCleaner | Tools
    icon | Startup button | Windows tab |
    click on Save to text file button (bottom right side) |
    accept Startup.txt as file name | SAVE button

    list of SCHEDULED TASKS

    CCleaner | Tools
    icon | Startup button | Scheduled Tasks tab |
    click on Save to text file button (bottom right side) |
    enter Scheduled Tasks as File name | Save button

    List of INSTALLED PROGRAMS

    CCleaner | Tools
    icon | Uninstall button |
    click on Save to text file button (bottom right side) |
    accept install.txt as File name | Save button


    UPLOAD, as an attachment, the startup.txt file
    UPLOAD, as an attachment, the Scheduled Tasks.txt file
    UPLOAD, as an attachment, the install.txt file.

    HOW TO UPLOAD
    Post a File or Screenshot in Seven Forums
      My Computer


  9. Posts : 12
    MS Windows 7 Home Premium 64-bit SP1
    Thread Starter
       #9

    As per requested.
      My Computer


  10. Posts : 10,200
    MS Windows 7 Ultimate SP1 64-bit
       #10

    WIN | type MSCONFIG | ENTER | STARTUP tab |
    Uncheck ALL except for:
    Script:
    Sidebar    Microsoft Corporation    C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
    MSC    Microsoft Corporation    
    "C:\Program Files\Microsoft Security Client\msseces.exe" -hide -runkey 


    REBOOT!


    You have just told Win 7 to not run unchecked programs at start up time.

    You have not disabled the programs. They will be run when needed.

    WIN = key with the Microsoft logo on top
      My Computer


 
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