Semi-regular but random BSODs - possibly due to PCI-E version mismatch

usasma · 24 Jul 2012

My hardware skills come from work where I can replace a card to test whenever I need to. We rarely get into detailed analysis of problems such as this (the differences between v2.1 and v2.0 in v1.0 slots) - and we primarily deal with OEM systems that aren't very customized. I'd suggest posting over in the hardware forums for more expert advice: Hardware & Devices - Windows 7 Forums

The memory dumps seem to indicate a hardware issue. I don't see evidence of any 3rd party issues here, which makes hardware the next most likely problem.

I'd start with these free diagnostics (and would concentrate on the memory and video diagnostics to start): Hardware Diagnostics

Good luck!

The following info is just FYI, I've already addressed the issues that I saw in the above paragraphs

- Further info on BSOD error messages available at: http://www.carrona.org/bsodindx.html
- Info on how to troubleshoot BSOD's (DRAFT): http://www.carrona.org/userbsod.html
- How I do it: http://www.carrona.org/howidoit.html

3RD PARTY DRIVERS PRESENT IN THE DUMP FILES

Code:


AtihdW76.sys     Thu Feb 23 07:30:12 2012 (4F463154)
MpFilter.sys     Fri Mar 09 06:05:26 2012 (4F59E3F6)
RTKVHD64.sys     Tue May 08 05:42:27 2012 (4FA8EA83)
Rt64win7.sys     Thu Feb 16 00:39:50 2012 (4F3C96A6)
amdxata.sys      Fri Mar 19 12:18:18 2010 (4BA3A3CA)
atikmdag.sys     Mon Jun 11 12:59:31 2012 (4FD623F3)
atikmpag.sys     Mon Jun 11 12:26:14 2012 (4FD61C26)
bcmwlhigh664.sys Tue Apr 19 03:13:08 2011 (4DAD3604)
scmndisp.sys     Fri May 27 06:30:22 2011 (4DDF7D3E)

Code:


Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\072312-21546-01.dmp]
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Mon Jul 23 09:24:43.583 2012 (UTC - 4:00)
System Uptime: 0 days 10:51:27.021
BugCheck A, {fffffab0013f210a, 2, 0, fffff80002d0373b}
Probably caused by : memory_corruption ( nt!MiMapPageInHyperSpaceWorker+1b )
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  launcher.exe
FAILURE_BUCKET_ID:  X64_0xA_nt!MiMapPageInHyperSpaceWorker+1b
Bugcheck code 0000000A
Arguments fffffab0`013f210a 00000000`00000002 00000000`00000000 fffff800`02d0373b
BiosVersion = V2.8
BiosReleaseDate = 03/11/2010
SystemManufacturer = MICRO-STAR INTERNATIONAL CO.,LTD
SystemProductName = MS-7529
CPUID:        "Intel(R) Core(TM)2 Quad CPU    Q9550  @ 2.83GHz"
MaxSpeed:     2830
CurrentSpeed: 2842
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\072412-20546-01.dmp]
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Mon Jul 23 21:39:55.694 2012 (UTC - 4:00)
System Uptime: 0 days 0:47:48.178
BugCheck 109, {a3a039d895ce65f5, 0, 14601621c8307f79, 101}
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x109
PROCESS_NAME:  System
Bugcheck code 00000109
Arguments a3a039d8`95ce65f5 00000000`00000000 14601621`c8307f79 00000000`00000101
BiosVersion = V2.8
BiosReleaseDate = 03/11/2010
SystemManufacturer = MICRO-STAR INTERNATIONAL CO.,LTD
SystemProductName = MS-7529
CPUID:        "Intel(R) Core(TM)2 Quad CPU    Q9550  @ 2.83GHz"
MaxSpeed:     2830
CurrentSpeed: 2842
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

tdirenna · 26 Jul 2012

We got the new card and PCI adapter and installed them last night...everything was going great for a while until it BSODed again, twice. It had also done it again once before, in between my last post and the installation of the new stuff. I'm attaching the logs as usual.

I did have a weird issue with installing the drivers for the new card (an EVGA GTX 550 Ti)...it kept giving me a "7zip: CRC" error. I looked this up and it seems to be associated with a number of things: corrupt file system, bad hard drive, bad memory. I eventually got it to install by running it a few times, but I do wonder if the drivers are corrupted. I may just do a complete reinstall of Windows and see if that helps...all the BSODing probably hasn't helped the file system integrity any.

Trent

usasma · 26 Jul 2012

Where did you get the drivers for the new card? Most often a 7zip error is a problem with the file itself.
Depending on how/what happened with the extraction and installation, it's possible that the driver installation further "borked" things.

No specific blame in the memory dumps, although they do seem to point towards video issues. This doesn't mean that it's necessarily the card (or even it's drivers). It's possible that a motherboard problem (could even be the slot that the card plugs into) could be causing this.

Please run Driver Verifier to see if it'll blame the video: Driver Verifier Settings

The following info is just FYI, I've already addressed the issues that I saw in the above paragraphs

- Further info on BSOD error messages available at: http://www.carrona.org/bsodindx.html
- Info on how to troubleshoot BSOD's (DRAFT): http://www.carrona.org/userbsod.html
- How I do it: http://www.carrona.org/howidoit.html

3RD PARTY DRIVERS PRESENT IN THE DUMP FILES

Code:


AtihdW76.sys     Thu Feb 23 07:30:12 2012 (4F463154)
MpFilter.sys     Fri Mar 09 06:05:26 2012 (4F59E3F6)
RTKVHD64.sys     Tue May 08 05:42:27 2012 (4FA8EA83)
Rt64win7.sys     Thu Feb 16 00:39:50 2012 (4F3C96A6)
amdxata.sys      Fri Mar 19 12:18:18 2010 (4BA3A3CA)
atikmdag.sys     Mon Jun 11 12:59:31 2012 (4FD623F3)
atikmpag.sys     Mon Jun 11 12:26:14 2012 (4FD61C26)
bcmwlhigh664.sys Tue Apr 19 03:13:08 2011 (4DAD3604)
netr28x.sys      Fri Jun 19 03:56:06 2009 (4A3B4496)
nvhda64v.sys     Wed Apr 18 13:07:54 2012 (4F8EF4EA)
nvlddmkm.sys     Tue May 15 03:35:36 2012 (4FB20748)
scmndisp.sys     Fri May 27 06:30:22 2011 (4DDF7D3E)

Code:


Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\072512-16546-01.dmp]
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Tue Jul 24 07:43:48.088 2012 (UTC - 4:00)
System Uptime: 0 days 0:16:48.510
BugCheck A, {fffffd8001600c9a, 2, 0, fffff80002c8f2f7}
Probably caused by : memory_corruption ( nt!MiPfnShareCountIsZero+77 )
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  launcher.exe
FAILURE_BUCKET_ID:  X64_0xA_nt!MiPfnShareCountIsZero+77
Bugcheck code 0000000A
Arguments fffffd80`01600c9a 00000000`00000002 00000000`00000000 fffff800`02c8f2f7
BiosVersion = V2.8
BiosReleaseDate = 03/11/2010
SystemManufacturer = MICRO-STAR INTERNATIONAL CO.,LTD
SystemProductName = MS-7529
CPUID:        "Intel(R) Core(TM)2 Quad CPU    Q9550  @ 2.83GHz"
MaxSpeed:     2830
CurrentSpeed: 2842
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\072612-32921-01.dmp]
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Thu Jul 26 05:11:27.875 2012 (UTC - 4:00)
System Uptime: 0 days 0:10:32.375
BugCheck 50, {fffffa8026901c48, 1, fffff88004183ff3, 2}
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : dxgmms1.sys ( dxgmms1!VIDMM_GLOBAL::ReferenceAllocationForSubmission+a3 )
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x50_dxgmms1!VIDMM_GLOBAL::ReferenceAllocationForSubmission+a3
Bugcheck code 00000050
Arguments fffffa80`26901c48 00000000`00000001 fffff880`04183ff3 00000000`00000002
BiosVersion = V2.8
BiosReleaseDate = 03/11/2010
SystemManufacturer = MICRO-STAR INTERNATIONAL CO.,LTD
SystemProductName = MS-7529
CPUID:        "Intel(R) Core(TM)2 Quad CPU    Q9550  @ 2.83GHz"
MaxSpeed:     2830
CurrentSpeed: 2842
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\072612-33562-01.dmp]
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Thu Jul 26 02:19:22.356 2012 (UTC - 4:00)
System Uptime: 0 days 0:08:26.856
BugCheck 50, {fffffa8026de2520, 1, fffff800032a532c, 2}
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+43d86 )
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME:  Steam.exe
FAILURE_BUCKET_ID:  X64_0x50_nt!_??_::FNODOBFM::_string_+43d86
Bugcheck code 00000050
Arguments fffffa80`26de2520 00000000`00000001 fffff800`032a532c 00000000`00000002
BiosVersion = V2.8
BiosReleaseDate = 03/11/2010
SystemManufacturer = MICRO-STAR INTERNATIONAL CO.,LTD
SystemProductName = MS-7529
CPUID:        "Intel(R) Core(TM)2 Quad CPU    Q9550  @ 2.83GHz"
MaxSpeed:     2830
CurrentSpeed: 2842
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

tdirenna · 26 Jul 2012

The first set of drivers I tried came from eVGA's website, I then also tried installing from the driver CD that came with it, and then finally from nVidia's website, all of these drivers had the same problem. It was the one from nvidia itself that ultimately worked. I doubt that all the files from all of these sources were corrupt, maybe it was an issue with Windows' decompression?

I will try the driver verifier tonight, hopefully that will show something.

Thanks,
Trent